Question 1

The term used to describe the overall impression you continue to build throughout your career is your "professional ________."

Accepted Answer

A) ​communication 
B) ​brand 
C) ​resume 
D) ​style 
A) ​communication 
B) ​brand 
C) ​resume 
D) ​style B

Question 2

Media richnessmost directly refers to ________.

Accepted Answer

A) ​the cost of the communication channel 
B) ​the length of a written message 
C) ​the amount of helpful cues and immediate feedback a medium provides 
D) ​the level of the person who sends the message 
A) ​the cost of the communication channel 
B) ​the length of a written message 
C) ​the amount of helpful cues and immediate feedback a medium provides 
D) ​the level of the person who sends the message C

Question 3

Giving credit to external sources is important only in academic writing;on the job,it is ethical to use print or online sources freely without documenting them.

Accepted Answer

A) True 
 B)False  False

Question 4

Achieving literacy in the digital age requires using multimedia applications,staying connected to people and knowledge via technology,using technology thoughtfully and professionally,and ________.

Accepted Answer

A) ​ensuring that you have the latest-model phone or tablet 
B) ​facilitating more face-to-face meetings 
C) ​learning various computer programming languages 
D) ​thinking critically about new media 
A) ​ensuring that you have the latest-model phone or tablet 
B) ​facilitating more face-to-face meetings 
C) ​learning various computer programming languages 
D) ​thinking critically about new media

Question 5

Today's employees should plan for lifelong learning and constant training,actively plan their own career paths,and ________.

Accepted Answer

A) limit their use of technology 
B) count on employers to provide clearly defined working hours 
C) expect to receive predictable pay increases 
D) be willing to continually learn new skills 
A) limit their use of technology 
B) count on employers to provide clearly defined working hours 
C) expect to receive predictable pay increases 
D) be willing to continually learn new skills

Question 6

The most significant trends in today's dynamic workplace include global competition,team-based projects,flattened management hierarchies,new communication technologies,and ________.

Accepted Answer

A) fewer written messages 
B) more homogeneous workforces 
C) expectations of around-the-clock availability 
D) stricter dress codes 
A) fewer written messages 
B) more homogeneous workforces 
C) expectations of around-the-clock availability 
D) stricter dress codes

Question 7

To improve communication and to compete more effectively,many of today's companies have ________.

Accepted Answer

A) eliminated the grapevine 
B) restructured and reengineered themselves into smaller operating units and work teams 
C) discouraged free-flowing communication 
D) increased the number of levels in the communication chain 
A) eliminated the grapevine 
B) restructured and reengineered themselves into smaller operating units and work teams 
C) discouraged free-flowing communication 
D) increased the number of levels in the communication chain

Question 8

Melinda,a company department manager,frequently communicates via text messages with other department managers within the company.This is an example of an upward flow of communication.

Accepted Answer

A) True 
 B)False

Question 9

Thinking critically means ________.

Accepted Answer

A) finding flaws in others' ideas 
B) going with your gut instinct 
C) being able to make decisions quickly 
D) having opinions that are backed by reason and evidence 
A) finding flaws in others' ideas 
B) going with your gut instinct 
C) being able to make decisions quickly 
D) having opinions that are backed by reason and evidence

Question 10

Lucy works in an office that has nonterritorial workspaces.This is new to her,and she would like to display good open office etiquette.What should she do?

Accepted Answer

A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning so that she always gets the best desk. 
C) Engage in a lot of chitchat to get to know her coworkers better. 
D) Eavesdrop as often as possible to learn about the company culture. 
A) Speak in a soft voice and wear headphones to cut down on noise. 
B) Try to get to the office first each morning so that she always gets the best desk. 
C) Engage in a lot of chitchat to get to know her coworkers better. 
D) Eavesdrop as often as possible to learn about the company culture.

Question 11

When faced with an ethical dilemma,what is the first question you should ask?

Accepted Answer

A) What would my family,friends,and coworkers think? 
B) Would I take this action if I were on the opposite side? 
C) Is the action I am considering legal? 
D) Would a trusted advisor agree with this action? 
A) What would my family,friends,and coworkers think? 
B) Would I take this action if I were on the opposite side? 
C) Is the action I am considering legal? 
D) Would a trusted advisor agree with this action?

Question 12

Which of the following is an example of horizontal communication in an organization?

Accepted Answer

A) Six marketing reps meet to discuss ideas for targeting new customers. 
B) An accounting clerk submits a progress report about a current project to her supervisor. 
C) An employee suggests to her supervisor a way to improve customer service. 
D) A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims. 
A) Six marketing reps meet to discuss ideas for targeting new customers. 
B) An accounting clerk submits a progress report about a current project to her supervisor. 
C) An employee suggests to her supervisor a way to improve customer service. 
D) A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims.

Question 13

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

Accepted Answer

The answer of Feedback from employees to management forms the...

Question 14

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Accepted Answer

The answer of ____________________ refers to the conventional standards of...

Question 15

Social presence is greater in asynchronous communication (e-mail,forum post)than in synchronous communication (live chat,IM).

Accepted Answer

A) True 
 B)False

Question 16

Managers can use the grapevine productively by sharing bad news as well as good news.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of downward communication in an organization?

Accepted Answer

A) A business professor submits a conference report to her dean. 
B) Four accountants meet to discuss the quarterly financial reports. 
C) Members of a task force submit a progress report to the CEO. 
D) The CFO sends information about a new accounting regulation to employees in the accounting department. 
A) A business professor submits a conference report to her dean. 
B) Four accountants meet to discuss the quarterly financial reports. 
C) Members of a task force submit a progress report to the CEO. 
D) The CFO sends information about a new accounting regulation to employees in the accounting department.

Question 18

The impact of mobile technology and globalization on today's workplace includes the need for communication skills to be adapted to various cultures,workers expected to be accessible 24/7,multinational companies adjusting their products to meet cultural tastes and practices,and ________.

Accepted Answer

A) ​writing skills becoming less important 
B) ​an increasingly blurred line between work and leisure 
C) ​more employees working part time 
D) ​less frequent communication among coworkers 
A) ​writing skills becoming less important 
B) ​an increasingly blurred line between work and leisure 
C) ​more employees working part time 
D) ​less frequent communication among coworkers

Question 19

Which of the following statements about team-based management is least accurate?

Accepted Answer

A) Many companies use cross-functional teams to empower employees and boost their involvement in decision making. 
B) When individuals on teams don't share the same background or training,working relationships can become strained. 
C) Some organizations form ad-hoc teams that solve particular problems and then disband once they have accomplished their objectives. 
D) Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills. 
A) Many companies use cross-functional teams to empower employees and boost their involvement in decision making. 
B) When individuals on teams don't share the same background or training,working relationships can become strained. 
C) Some organizations form ad-hoc teams that solve particular problems and then disband once they have accomplished their objectives. 
D) Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills.

Question 20

Social presence is defined as

Accepted Answer

A) how extroverted a person is. 
B) how well a company uses social media for communication. 
C) the degree of "salience" (being there)between a sender and receiver using a communication medium. 
D) a person's ability to get along with others. 
A) how extroverted a person is. 
B) how well a company uses social media for communication. 
C) the degree of "salience" (being there)between a sender and receiver using a communication medium. 
D) a person's ability to get along with others.

The term used to describe the overall impression you continue to build throughout your career is your "professional ________."

Media richnessmost directly refers to ________.

Giving credit to external sources is important only in academic writing;on the job,it is ethical to use print or online sources freely without documenting them.

Achieving literacy in the digital age requires using multimedia applications,staying connected to people and knowledge via technology,using technology thoughtfully and professionally,and ________.

Today's employees should plan for lifelong learning and constant training,actively plan their own career paths,and ________.

The most significant trends in today's dynamic workplace include global competition,team-based projects,flattened management hierarchies,new communication technologies,and ________.

To improve communication and to compete more effectively,many of today's companies have ________.

Melinda,a company department manager,frequently communicates via text messages with other department managers within the company.This is an example of an upward flow of communication.

Thinking critically means ________.

Lucy works in an office that has nonterritorial workspaces.This is new to her,and she would like to display good open office etiquette.What should she do?

When faced with an ethical dilemma,what is the first question you should ask?

Which of the following is an example of horizontal communication in an organization?

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Social presence is greater in asynchronous communication (e-mail,forum post)than in synchronous communication (live chat,IM).

Managers can use the grapevine productively by sharing bad news as well as good news.

Which of the following is an example of downward communication in an organization?

The impact of mobile technology and globalization on today's workplace includes the need for communication skills to be adapted to various cultures,workers expected to be accessible 24/7,multinational companies adjusting their products to meet cultural tastes and practices,and ________.

Which of the following statements about team-based management is least accurate?

Social presence is defined as

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

The term used to describe the overall impression you continue to build throughout your career is your "professional ________."

Media richnessmost directly refers to ________.

Giving credit to external sources is important only in academic writing;on the job,it is ethical to use print or online sources freely without documenting them.

Achieving literacy in the digital age requires using multimedia applications,staying connected to people and knowledge via technology,using technology thoughtfully and professionally,and ________.

Today's employees should plan for lifelong learning and constant training,actively plan their own career paths,and ________.

The most significant trends in today's dynamic workplace include global competition,team-based projects,flattened management hierarchies,new communication technologies,and ________.

To improve communication and to compete more effectively,many of today's companies have ________.

Melinda,a company department manager,frequently communicates via text messages with other department managers within the company.This is an example of an upward flow of communication.

Thinking critically means ________.

Lucy works in an office that has nonterritorial workspaces.This is new to her,and she would like to display good open office etiquette.What should she do?

When faced with an ethical dilemma,what is the first question you should ask?

Which of the following is an example of horizontal communication in an organization?

Feedback from employees to management forms the ____________________ flow of communication in most organizations.

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Social presence is greater in asynchronous communication (e-mail,forum post)than in synchronous communication (live chat,IM).

Managers can use the grapevine productively by sharing bad news as well as good news.

Which of the following is an example of downward communication in an organization?

The impact of mobile technology and globalization on today's workplace includes the need for communication skills to be adapted to various cultures,workers expected to be accessible 24/7,multinational companies adjusting their products to meet cultural tastes and practices,and ________.

Which of the following statements about team-based management is least accurate?

Social presence is defined as

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters