Exam 8: Positive Messages

In the closing of an instruction message,you should try to show the ________ the organization or individual will receive by following the instructions.

Devon is welcoming a new customer to his company's accounting services.How should Devon contact this customer?

The following sentence could serve as an effective opening for a message of thanks: Thanks,Lyndsay,for hosting our class last Friday evening at your lovely home.

Instructions will be most readable if the steps are presented in a bulleted vertical list.

You are a landlord for an office building.You just received a claim letter from a tenant asking for a refund of $3,000 for a duplicate rent payment in June.You check your records and find out that the June rent was deducted twice from the tenant's bank account.You think this must have been a bank error,but the double amount was transferred to your bank account.Write an adjustment letter to the tenant indicating that you are enclosing a refund check.Write only the body of the letter,omitting the letter addresses,salutation,complimentary close,and enclosure line.

Which of the following is the most effective subject line for a routine response message?

The best business writers do what in the opening paragraph of a routine request message?

Even in an age of digital communication,claims written as ________ are taken more seriously than telephone calls or e-mails.

The first sentence of an information request is usually a(n)________ or a polite command.

Business letters are preferred over e-mail when a permanent record is required,when a message is confidential,and when formality is necessary.

Gianna is writing an e-mail message to a company to ask about its software for removing malware (malicious software)from her company's network.Which is the best opening statement for her message?

Planning for ________ is important in helping you determine whether your message has been successful.You can do this by asking questions such asAre you comfortable with these suggestions? or What do you think?

Caroline needs information from a coworker in another office about an upcoming sales promotion.What is the best communication channel for Caroline to use to request this information?

Waiting a few weeks to write a claim letter increases your chances of getting what you are requesting.

It's not necessary to respond when you receive a written congratulatory note.

If you have a complaint against a company,you should begin by posting your comments online on various social media sites.

Routine,positive messages are those that communicate straightforward requests,replies,and ________.

________ messages express thanks,congratulations,recognition,and sympathy.

When a company receives a claim and decides to respond favorably,the response message is called a(n)________.

An adjustment message granting a claim should be arranged using the direct pattern.