Exam 1: Managing and the Managers Job

____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

The definition of management considers

Which is more important to successful management: education or experience? Why?

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?

The head of HR meets with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling?

Juan has strong diagnostic skills. He is good at developing a big picture perspective.

When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role.

Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills.

The entrepreneur and disturbance handler roles Mintzberg described would be included in the management category of ____________________.

Which skills are most important for first-line managers?

Washing dishes, waiting tables, and maintenance are examples of ____________________ skills.

To be a successful manager, good interpersonal skills are essential.

Many organizations allow employees to work remotely using technology The organization saves money on real-estate. This is a(n) ____ function of management.

Describe the four types of organizational resources.

If American Airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management.

Eric is an executive coach. He helps executives see their strengths and weaknesses, and improve their performance. Eric is a(n) ____ manager.

Technical skills are more important at the level of the middle manager than at other management levels.

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?

____________________ is the management function that serves as a guide to future activities.

A ____ is an example of a first-line manager.