Exam 1: Managing and the Managers Job

When employees work remotely, conference calls and emails can be used to check on employee availability and productivity. This is part of the ____ function of management.

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?

When editors ensure authors meet a deadline, the editors are working in which functional area?

Henry Mintzberg identified three broad categories of roles that managers play. List the three broad categories, and identify and define one of the roles contained in each category.

Describe the processes by which managers typically attain the necessary management skills. What are some of the advantages and disadvantages of each process?

Which interpersonal role involves serving as a link among people?

Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category?

The purpose of planning and decision making is to

Educational, healthcare, and international organizations

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method?

Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg.

The gecko in the Geico commercials is playing the ____ role.

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here?

When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication.

Jennifer is the head ER nurse at a large hospital. She is a(n) ____________________ manager.

Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function.

Jeanne's department has the lowest production cost because her people keep the scrap rate and direct labor costs low. From this information, we know her department is an efficient operation.

In the production department at Chelsea Milling Company, a sample of every product is taken at 15-minute intervals to ensure that standards are maintained. This is an example of

Top managers make up the relatively ____________________ group of executives who manage the overall organization.

Conceptual skills are more important to first-line managers than to managers at other levels of the organization.