Question 1

The goal of _______ listening is to emotionally connect with others.

Accepted Answer

A)  task-oriented 
B)  relational 
C)  analytical 
D)  critical 
A)  task-oriented 
B)  relational 
C)  analytical 
D)  critical

Question 2

Which of the following is a tip for accomplishing the goal of relational listening?

Accepted Answer

A)  Allow enough time. 
B)  Listen to information before evaluating. 
C)  Search for value. 
D)  Examine the speaker's evidence for reasoning. 
A)  Allow enough time. 
B)  Listen to information before evaluating. 
C)  Search for value. 
D)  Examine the speaker's evidence for reasoning.

Question 3

Natasha is listening to Dominick talk about his plans to build his kids a tree house. Although he has been talking for some time, she hasn't been able to extract the main point. She has asked questions to clarify what he says. She still isn't sure about what he's saying, so she repeats what he said to see if she has it right. She makes sure not to judge what he's saying since she didn't understand. She decided that she would take notes the next time. Which part of this description exemplifies analytical listening?

Accepted Answer

A)  Although he has been talking for some time, she hasn't been able to extract the main point. 
B)  She has asked questions to clarify what he says. 
C)  She still isn't sure about what he's saying, so she repeats what he said to see if she has it right. 
D)  She makes sure not to judge what he's saying since she didn't understand. 
A)  Although he has been talking for some time, she hasn't been able to extract the main point. 
B)  She has asked questions to clarify what he says. 
C)  She still isn't sure about what he's saying, so she repeats what he said to see if she has it right. 
D)  She makes sure not to judge what he's saying since she didn't understand.

Question 4

_______ listening is designed to secure information necessary to get a job done.

Accepted Answer

A)  Task-oriented 
B)  Relational 
C)  Analytical 
D)  Critical 
A)  Task-oriented 
B)  Relational 
C)  Analytical 
D)  Critical

Question 5

The textbook reminds readers that even the most boring instructors, the most idiotic relatives, and the most demanding bosses occasionally make good points. What fact about effective listening does this underline?

Accepted Answer

A)  Most people are guilty of judging a speaker's ideas before they completely understand them. 
B)  It is important to separate the message from the speaker. 
C)  People do not always say what is on their minds. 
D)  Effective listening comes in many forms, each with particular goals and techniques. 
A)  Most people are guilty of judging a speaker's ideas before they completely understand them. 
B)  It is important to separate the message from the speaker. 
C)  People do not always say what is on their minds. 
D)  Effective listening comes in many forms, each with particular goals and techniques.

Question 6

Evan says it is impossible to listen without hearing. Sarah insists that listening includes senses other than hearing, such as seeing. Based on information in the text, who is right, and why?

Accepted Answer

A)  Evan is correct because in order to listen, one must first hear sound. 
B)  Sarah is correct because listening is not limited to auditory stimuli. 
C)  Evan is correct because although sight can help people listen more attentively, seeing is not considered listening unless it is accompanied by auditory stimuli. 
D)  Sarah is correct because listening is only possible when people utilize two or more senses, such as touch and sight in conjunction with hearing. 
A)  Evan is correct because in order to listen, one must first hear sound. 
B)  Sarah is correct because listening is not limited to auditory stimuli. 
C)  Evan is correct because although sight can help people listen more attentively, seeing is not considered listening unless it is accompanied by auditory stimuli. 
D)  Sarah is correct because listening is only possible when people utilize two or more senses, such as touch and sight in conjunction with hearing.

Question 7

List four listening hazards or challenges to listening well.

Accepted Answer

Message overload; ps

Question 8

Which of the following is a tip for accomplishing the goal of critical listening?

Accepted Answer

A)  Allow enough time. 
B)  Listen to information before evaluating. 
C)  Search for value. 
D)  Examine the speaker's evidence for reasoning. 
A)  Allow enough time. 
B)  Listen to information before evaluating. 
C)  Search for value. 
D)  Examine the speaker's evidence for reasoning.

Question 9

Listeners who are more concerned with making their point than with understanding the speaker are called

Accepted Answer

A)  ambushers. 
B)  conversational narcissists. 
C)  insulated listeners. 
D)  insensitive listeners. 
A)  ambushers. 
B)  conversational narcissists. 
C)  insulated listeners. 
D)  insensitive listeners.

Question 10

Identify and explain benefits of being an effective listener.

Accepted Answer

Answers will vary but may incl

Question 11

What are the three common misconceptions about listening?

Accepted Answer

hearing and listening are the

Question 12

Amy is telling Katherine about some relationship issues she's having. Katherine really understands the feelings Amy is expressing. Katherine's understanding matches what Amy is saying. What best explains Katherine's response to Amy?

Accepted Answer

A)  She is engaged in incremental listening. 
B)  She is engaged in low-fidelity listening. 
C)  She is engaged in feedback listening. 
D)  She is engaged in high-fidelity listening. 
A)  She is engaged in incremental listening. 
B)  She is engaged in low-fidelity listening. 
C)  She is engaged in feedback listening. 
D)  She is engaged in high-fidelity listening.

Question 13

Through _______, you recall previously introduced information.

Accepted Answer

A)  remembering 
B)  understanding 
C)  attending 
D)  subscribing 
A)  remembering 
B)  understanding 
C)  attending 
D)  subscribing

Question 14

Raja is having an important conversation with Camille. They've been roommates for about six months now and they're working through some issues. Camille had some friends over on a weeknight and they stayed up after Raja went to bed. Camille asks Raja if they bothered him the night before, to which he responds, "Not much. It was no big deal." If Camille wants to use effective relational listening, what should she be doing in this situation?

Accepted Answer

A)  She should listen to the information Raja gives before evaluating what he's saying. 
B)  She should listen for Raja's unexpressed thoughts or feelings. 
C)  She should try to find some value in what Raja is saying. 
D)  She should evaluate Raja's credibility. 
A)  She should listen to the information Raja gives before evaluating what he's saying. 
B)  She should listen for Raja's unexpressed thoughts or feelings. 
C)  She should try to find some value in what Raja is saying. 
D)  She should evaluate Raja's credibility.

Question 15

Luis thinks that listening is an activity like breathing, which people automatically do well. However, he tends to multitask while he's on the phone and doesn't give the callers his full attention. Which myth about listening is Luis likely subscribing to?

Accepted Answer

A)  Listening and hearing are the same thing. 
B)  Listening is a natural process. 
C)  All listeners receive the same message. 
D)  Listening comes easy. 
A)  Listening and hearing are the same thing. 
B)  Listening is a natural process. 
C)  All listeners receive the same message. 
D)  Listening comes easy.

Question 16

Which of the following statements best characterizes message overload?

Accepted Answer

A)  The amount of information most people hear every day makes careful listening to everything they hear impossible. 
B)  We have a great deal of mental "spare time" to spend while someone is talking. 
C)  A family member tells the same story you've heard dozens of times before. You feel obliged to act interested, but your mind is far away. 
D)  It's hard to pay attention to someone else when you're anticipating an upcoming test or thinking about the wonderful time you had last night. 
A)  The amount of information most people hear every day makes careful listening to everything they hear impossible. 
B)  We have a great deal of mental "spare time" to spend while someone is talking. 
C)  A family member tells the same story you've heard dozens of times before. You feel obliged to act interested, but your mind is far away. 
D)  It's hard to pay attention to someone else when you're anticipating an upcoming test or thinking about the wonderful time you had last night.

Question 17

The degree to which what a listener understands corresponds with the message the sender attempts to communicate is called

Accepted Answer

A)  listening. 
B)  hearing. 
C)  attending. 
D)  listening fidelity. 
A)  listening. 
B)  hearing. 
C)  attending. 
D)  listening fidelity.

Question 18

What are the three most common misconceptions about listening?

Accepted Answer

A)  Hearing and listening are the same, listening is a natural process, and all listeners receive the same message. 
B)  Hearing is physiological, listening is a natural process, and all listeners receive the same message. 
C)  Listening is attending, listening is understanding, and listeners are required to respond. 
D)  Listening is a skill, listening consists of four stages, and all listeners receive the same message. 
A)  Hearing and listening are the same, listening is a natural process, and all listeners receive the same message. 
B)  Hearing is physiological, listening is a natural process, and all listeners receive the same message. 
C)  Listening is attending, listening is understanding, and listeners are required to respond. 
D)  Listening is a skill, listening consists of four stages, and all listeners receive the same message.

Question 19

Through _______, you make sense of a message.

Accepted Answer

A)  remembering 
B)  understanding 
C)  attending 
D)  responding 
A)  remembering 
B)  understanding 
C)  attending 
D)  responding

Question 20

What is the purpose of critical listening, and how should you assess the speaker?

Accepted Answer

Answers will vary but may include:
a) Ou

The goal of _______ listening is to emotionally connect with others.

Which of the following is a tip for accomplishing the goal of relational listening?

_______ listening is designed to secure information necessary to get a job done.

The textbook reminds readers that even the most boring instructors, the most idiotic relatives, and the most demanding bosses occasionally make good points. What fact about effective listening does this underline?

Evan says it is impossible to listen without hearing. Sarah insists that listening includes senses other than hearing, such as seeing. Based on information in the text, who is right, and why?

List four listening hazards or challenges to listening well.

Which of the following is a tip for accomplishing the goal of critical listening?

Listeners who are more concerned with making their point than with understanding the speaker are called

Identify and explain benefits of being an effective listener.

What are the three common misconceptions about listening?

Amy is telling Katherine about some relationship issues she's having. Katherine really understands the feelings Amy is expressing. Katherine's understanding matches what Amy is saying. What best explains Katherine's response to Amy?

Through _______, you recall previously introduced information.

Luis thinks that listening is an activity like breathing, which people automatically do well. However, he tends to multitask while he's on the phone and doesn't give the callers his full attention. Which myth about listening is Luis likely subscribing to?

Which of the following statements best characterizes message overload?

The degree to which what a listener understands corresponds with the message the sender attempts to communicate is called

What are the three most common misconceptions about listening?

Through _______, you make sense of a message.

What is the purpose of critical listening, and how should you assess the speaker?

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters

Exam 5: Listening

The goal of _______ listening is to emotionally connect with others.

Which of the following is a tip for accomplishing the goal of relational listening?

_______ listening is designed to secure information necessary to get a job done.

The textbook reminds readers that even the most boring instructors, the most idiotic relatives, and the most demanding bosses occasionally make good points. What fact about effective listening does this underline?

Evan says it is impossible to listen without hearing. Sarah insists that listening includes senses other than hearing, such as seeing. Based on information in the text, who is right, and why?

List four listening hazards or challenges to listening well.

Which of the following is a tip for accomplishing the goal of critical listening?

Listeners who are more concerned with making their point than with understanding the speaker are called

Identify and explain benefits of being an effective listener.

What are the three common misconceptions about listening?

Amy is telling Katherine about some relationship issues she's having. Katherine really understands the feelings Amy is expressing. Katherine's understanding matches what Amy is saying. What best explains Katherine's response to Amy?

Through _______, you recall previously introduced information.

Luis thinks that listening is an activity like breathing, which people automatically do well. However, he tends to multitask while he's on the phone and doesn't give the callers his full attention. Which myth about listening is Luis likely subscribing to?

Which of the following statements best characterizes message overload?

The degree to which what a listener understands corresponds with the message the sender attempts to communicate is called

What are the three most common misconceptions about listening?

Through _______, you make sense of a message.

What is the purpose of critical listening, and how should you assess the speaker?

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters