Question 1

The physiological ability to perceive the presence of sounds in the environment is referred to as

Accepted Answer

A)  listening. 
B)  hearing. 
C)  attending. 
D)  listening fidelity. 
A)  listening. 
B)  hearing. 
C)  attending. 
D)  listening fidelity.

Question 2

When you find a joke funny, but your friend hears the same joke without laughing, you are showing that

Accepted Answer

A)  listening doesn't come easy. 
B)  listening is a natural process. 
C)  not all listeners receive the same message. 
D)  your friend is not a good listener. 
A)  listening doesn't come easy. 
B)  listening is a natural process. 
C)  not all listeners receive the same message. 
D)  your friend is not a good listener.

Question 3

Whenever a speaker pauses, Sammy jumps in and starts to talk about himself. Sammy is a

Accepted Answer

A)  defensive listener. 
B)  selective listener. 
C)  stage hog. 
D)  insulated listener. 
A)  defensive listener. 
B)  selective listener. 
C)  stage hog. 
D)  insulated listener.

Question 4

Listening in a multimodal environment involves

Accepted Answer

A)  attending to one message at a time. 
B)  giving your full attention to someone who is talking. 
C)  recognizing that messages are conveyed in many ways. 
D)  acknowledging that all messages are important. 
A)  attending to one message at a time. 
B)  giving your full attention to someone who is talking. 
C)  recognizing that messages are conveyed in many ways. 
D)  acknowledging that all messages are important.

Question 5

Which of the following choices can help in task-oriented listening?

Accepted Answer

A)  Staying tuned in and extracting the main points 
B)  Separating the message from the speaker 
C)  Encouraging others to say more 
D)  Listening for unexpressed thought or feelings 
A)  Staying tuned in and extracting the main points 
B)  Separating the message from the speaker 
C)  Encouraging others to say more 
D)  Listening for unexpressed thought or feelings

Question 6

Susan tells Elizabeth about the day she had at work. She goes into detail about many of the things that went wrong, but Elizabeth only remembers that Susan forgot her lunch. What might best explain this?

Accepted Answer

A)  She only remembers a residual message. 
B)  She only remembers a fractional message. 
C)  She doesn't understand. 
D)  She is showing high-fidelity listening. 
A)  She only remembers a residual message. 
B)  She only remembers a fractional message. 
C)  She doesn't understand. 
D)  She is showing high-fidelity listening.

Question 7

Your friend Jamal comes to you for advice. Jamal's boss announced that performance reviews will take place next week. While Jamal is usually very good at his job, he's experienced a few setbacks lately. He was tasked with training a new employee and, owing to the increased workload, Jamal missed several important deadlines. Jamal thinks the best strategy for avoiding criticism is letting the boss know up front that the mistakes were not entirely his fault. Jamal's sister thinks he should go into the review with an open mind and hear his boss out. Besides, the boss might have good things to say. You can see that Jamal is upset. What advice do you offer for helping him listen nondefensively?

Accepted Answer

A)  You tell Jamal he should avoid saying anything during the review and refrain from asking questions. After all, Jamal made mistakes and his boss's criticism is warranted. 
B)  You suggest Jamal take a few deep breaths and reflect on his good qualities before going into the review. 
C)  Jamal is right to be defensive, so you suggest he explain himself only after the boss finishes speaking. 
D)  Even though what the boss says may be hard to hear, Jamal should agree with what she says. He doesn't want to risk upsetting her and making matters worse. 
A)  You tell Jamal he should avoid saying anything during the review and refrain from asking questions. After all, Jamal made mistakes and his boss's criticism is warranted. 
B)  You suggest Jamal take a few deep breaths and reflect on his good qualities before going into the review. 
C)  Jamal is right to be defensive, so you suggest he explain himself only after the boss finishes speaking. 
D)  Even though what the boss says may be hard to hear, Jamal should agree with what she says. He doesn't want to risk upsetting her and making matters worse.

Question 8

Name five types of listening.

Accepted Answer

Relational listening; supporti

Question 9

List four of the seven faulty listening behaviors.

Accepted Answer

Any four from among the follow

Question 10

Which of the following statements is true?

Accepted Answer

A)  In the broadest sense, listening can involve reading. 
B)  When people cannot hear, they cannot be attentive listeners. 
C)  Reading sign language is how members of the Deaf community process auditory stimuli. 
D)  Reading text messages and email is not considered listening. 
A)  In the broadest sense, listening can involve reading. 
B)  When people cannot hear, they cannot be attentive listeners. 
C)  Reading sign language is how members of the Deaf community process auditory stimuli. 
D)  Reading text messages and email is not considered listening.

Question 11

In _______ listening the primary aim is to help the speaker deal with personal dilemmas.

Accepted Answer

A)  task-oriented 
B)  relational 
C)  analytical 
D)  supportive 
A)  task-oriented 
B)  relational 
C)  analytical 
D)  supportive

Question 12

Bernita wants to help Estella, but she knows she gets defensive when people try to be supportive, so she waits until she knows her support will definitely be welcome. Which recommended tactic did Bernita employ?

Accepted Answer

A)  Consider when and how to help. 
B)  Be cautious about offering advice. 
C)  Avoid being judgmental. 
D)  Encourage further comments. 
A)  Consider when and how to help. 
B)  Be cautious about offering advice. 
C)  Avoid being judgmental. 
D)  Encourage further comments.

Question 13

In _______, you pay attention to a signal. What you pay attention to depends on your needs, wants, desires, and interests.

Accepted Answer

A)  remembering 
B)  understanding 
C)  attending 
D)  subscribing 
A)  remembering 
B)  understanding 
C)  attending 
D)  subscribing

Question 14

Alex is trying to determine whether the salesman he is speaking to is credible. What type of listening is he engaging in?

Accepted Answer

A)  Task-oriented listening 
B)  Relational listening 
C)  Analytical listening 
D)  Critical listening 
A)  Task-oriented listening 
B)  Relational listening 
C)  Analytical listening 
D)  Critical listening

Question 15

What is analytical listening and how is it beneficial?

Accepted Answer

Answers will vary but may include:
a) An

Question 16

Vickie's close friend Charlotte landed her dream job a few months ago. Since then, however, it seems as if Charlotte is always busy and the two haven't spent much time together. Vicki feels neglected and calls Charlotte to talk about the situation. Charlotte values their friendship and wants to work through it, but she's busy finalizing a report that's due in a few hours. Relational listening is most likely with which of the following options?

Accepted Answer

A)  Charlotte should let Vickie vent while she finishes going over the report. 
B)  The friendship is more important than work, so Charlotte should give Vickie her undivided attention. 
C)  Charlotte should explain that she cannot give Vickie her full focus at that moment and ask if they can arrange to talk later. 
D)  Charlotte should list all the reasons she's too busy to talk about Vickie's feelings. A real friend will understand. 
A)  Charlotte should let Vickie vent while she finishes going over the report. 
B)  The friendship is more important than work, so Charlotte should give Vickie her undivided attention. 
C)  Charlotte should explain that she cannot give Vickie her full focus at that moment and ask if they can arrange to talk later. 
D)  Charlotte should list all the reasons she's too busy to talk about Vickie's feelings. A real friend will understand.

Question 17

Friends have told Marcy that they've seen her partner on dates with other people, but Marcy doesn't seem to hear what they are saying. Marcy is most likely to be a(n)

Accepted Answer

A)  defensive listener. 
B)  selective listener. 
C)  pseudolistener. 
D)  insulated listener. 
A)  defensive listener. 
B)  selective listener. 
C)  pseudolistener. 
D)  insulated listener.

Question 18

When the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning, this is called

Accepted Answer

A)  listening. 
B)  hearing. 
C)  attending. 
D)  responding. 
A)  listening. 
B)  hearing. 
C)  attending. 
D)  responding.

Question 19

Listeners that are not able to look beyond the stated words and/or nonverbal cues of a speaker to understand the real meaning are called

Accepted Answer

A)  defensive listeners. 
B)  selective listeners. 
C)  pseudolisteners. 
D)  insensitive listeners. 
A)  defensive listeners. 
B)  selective listeners. 
C)  pseudolisteners. 
D)  insensitive listeners.

Question 20

Another type of feedback, termed _______, involves restating in your own words the message you thought the speaker sent, without adding anything new.

Accepted Answer

A)  discussing 
B)  repeating 
C)  paraphrasing 
D)  paragraphing 
A)  discussing 
B)  repeating 
C)  paraphrasing 
D)  paragraphing

The physiological ability to perceive the presence of sounds in the environment is referred to as

When you find a joke funny, but your friend hears the same joke without laughing, you are showing that

Whenever a speaker pauses, Sammy jumps in and starts to talk about himself. Sammy is a

Listening in a multimodal environment involves

Which of the following choices can help in task-oriented listening?

Susan tells Elizabeth about the day she had at work. She goes into detail about many of the things that went wrong, but Elizabeth only remembers that Susan forgot her lunch. What might best explain this?

Name five types of listening.

List four of the seven faulty listening behaviors.

Which of the following statements is true?

In _______ listening the primary aim is to help the speaker deal with personal dilemmas.

Bernita wants to help Estella, but she knows she gets defensive when people try to be supportive, so she waits until she knows her support will definitely be welcome. Which recommended tactic did Bernita employ?

In _______, you pay attention to a signal. What you pay attention to depends on your needs, wants, desires, and interests.

Alex is trying to determine whether the salesman he is speaking to is credible. What type of listening is he engaging in?

What is analytical listening and how is it beneficial?

Friends have told Marcy that they've seen her partner on dates with other people, but Marcy doesn't seem to hear what they are saying. Marcy is most likely to be a(n)

When the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning, this is called

Listeners that are not able to look beyond the stated words and/or nonverbal cues of a speaker to understand the real meaning are called

Another type of feedback, termed _______, involves restating in your own words the message you thought the speaker sent, without adding anything new.

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

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Exam 5: Listening

The physiological ability to perceive the presence of sounds in the environment is referred to as

When you find a joke funny, but your friend hears the same joke without laughing, you are showing that

Whenever a speaker pauses, Sammy jumps in and starts to talk about himself. Sammy is a

Listening in a multimodal environment involves

Which of the following choices can help in task-oriented listening?

Susan tells Elizabeth about the day she had at work. She goes into detail about many of the things that went wrong, but Elizabeth only remembers that Susan forgot her lunch. What might best explain this?

Name five types of listening.

List four of the seven faulty listening behaviors.

Which of the following statements is true?

In _______ listening the primary aim is to help the speaker deal with personal dilemmas.

Bernita wants to help Estella, but she knows she gets defensive when people try to be supportive, so she waits until she knows her support will definitely be welcome. Which recommended tactic did Bernita employ?

In _______, you pay attention to a signal. What you pay attention to depends on your needs, wants, desires, and interests.

Alex is trying to determine whether the salesman he is speaking to is credible. What type of listening is he engaging in?

What is analytical listening and how is it beneficial?

Friends have told Marcy that they've seen her partner on dates with other people, but Marcy doesn't seem to hear what they are saying. Marcy is most likely to be a(n)

When the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning, this is called

Listeners that are not able to look beyond the stated words and/or nonverbal cues of a speaker to understand the real meaning are called

Another type of feedback, termed _______, involves restating in your own words the message you thought the speaker sent, without adding anything new.

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters