Question 1

According to the textbook, _______ are typically judged to be appealing and trustworthy.

Accepted Answer

A)  effective listeners 
B)  interviewees 
C)  people who pretend to listen 
D)  leaders 
A)  effective listeners 
B)  interviewees 
C)  people who pretend to listen 
D)  leaders

Question 2

Lauren tried listening to a podcast while waiting for the bus, but colorful signs and messages on passing vehicles continually caught her eye. She was also distracted by a television in a shop window, as well as snippets of conversations from people walking by. All the messages competing for her attention made it hard for Lauren to concentrate on the podcast. Which of the following terms or phrases best describes Lauren's environment?

Accepted Answer

A)  Psychologically noisy 
B)  Multimodal 
C)  Pseudolistening 
D)  Information dense 
A)  Psychologically noisy 
B)  Multimodal 
C)  Pseudolistening 
D)  Information dense

Question 3

Chandra is speaking with Annette about her class project. Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. Chandra begins to talk about what she's making for dinner and catches Annette's attention. After a while the conversation continues, and Annette thinks about all of the emails she needs to respond to. She knows she has a personal issue she needs to resolve, and she can't get it off her mind. Besides Annette listening to Chandra about what she's making for dinner, the conversation has not gone well. Which part of this description indicates psychological noise?

Accepted Answer

A)  Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. 
B)  Chandra begins to talk about what she's making for dinner and catches Annette's attention. 
C)  After a while the conversation continues, and Annette thinks about the emails she needs to respond to. 
D)  She knows she has a personal issue she needs to resolve, and she can't get it off her mind. 
A)  Annette looks at Chandra while she speaks and nods politely, even though she is thinking of what she's making for dinner. 
B)  Chandra begins to talk about what she's making for dinner and catches Annette's attention. 
C)  After a while the conversation continues, and Annette thinks about the emails she needs to respond to. 
D)  She knows she has a personal issue she needs to resolve, and she can't get it off her mind.

Question 4

Mark's history professor thinks Mark is always listening to lectures because he makes eye contact, nods, and smiles. In reality, Mark is catching up with friends on Instagram. The professor doesn't realize that Mark is a(n)

Accepted Answer

A)  defensive listener. 
B)  selective listener. 
C)  pseudolistener. 
D)  insulated listener. 
A)  defensive listener. 
B)  selective listener. 
C)  pseudolistener. 
D)  insulated listener.

Question 5

Kate is speaking with her colleague Roger about her new evening class. Roger looks Kate in the eye and says an occasional word, although he is thinking of a problem he's having at work. Kate changes the subject to their difficult boss, and Roger is interested. He sympathizes with Kate. Kate likes to confide in Roger. Which part of the description best shows that Roger is a pseudolistener?

Accepted Answer

A)  Roger looks Kate in the eye and says an occasional word, although he is thinking of a problem he's having at work. 
B)  Kate changes the subject to their difficult boss, and Roger is interested. 
C)  He sympathizes with Kate. 
D)  Kate likes to confide in Roger. 
A)  Roger looks Kate in the eye and says an occasional word, although he is thinking of a problem he's having at work. 
B)  Kate changes the subject to their difficult boss, and Roger is interested. 
C)  He sympathizes with Kate. 
D)  Kate likes to confide in Roger.

Question 6

People tend to think more highly of individuals who ask them for guidance than those who fumble through on their own. What statement from the text best supports this assertion?

Accepted Answer

A)  People with good listening skills are more likely than others to be hired and promoted. 
B)  Listening is a leadership skill. 
C)  Asking for and listening to advice makes you look good. 
D)  Listening makes you a better friend and romantic partner. 
A)  People with good listening skills are more likely than others to be hired and promoted. 
B)  Listening is a leadership skill. 
C)  Asking for and listening to advice makes you look good. 
D)  Listening makes you a better friend and romantic partner.

Question 7

Which of the following statements best explains the difference between listening and hearing?

Accepted Answer

A)  Hearing is the physiological ability to perceive the presence of sounds in the environment; listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning. 
B)  Listening is the physiological ability to perceive the presence of sounds in the environment; hearing occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning. 
C)  Listening does not require hearing. 
D)  People who are deaf cannot hear or listen. 
A)  Hearing is the physiological ability to perceive the presence of sounds in the environment; listening occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning. 
B)  Listening is the physiological ability to perceive the presence of sounds in the environment; hearing occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning. 
C)  Listening does not require hearing. 
D)  People who are deaf cannot hear or listen.

Question 8

In _______ a message, you give observable feedback to the speaker.

Accepted Answer

A)  listening to 
B)  understanding 
C)  attending to 
D)  responding to 
A)  listening to 
B)  understanding 
C)  attending to 
D)  responding to

Question 9

Before committing yourself to helping another person-even someone in obvious distress-make sure your support is

Accepted Answer

A)  well-intentioned. 
B)  requested. 
C)  welcome. 
D)  beneficial. 
A)  well-intentioned. 
B)  requested. 
C)  welcome. 
D)  beneficial.

According to the textbook, _______ are typically judged to be appealing and trustworthy.

Mark's history professor thinks Mark is always listening to lectures because he makes eye contact, nods, and smiles. In reality, Mark is catching up with friends on Instagram. The professor doesn't realize that Mark is a(n)

People tend to think more highly of individuals who ask them for guidance than those who fumble through on their own. What statement from the text best supports this assertion?

Which of the following statements best explains the difference between listening and hearing?

In _______ a message, you give observable feedback to the speaker.

Before committing yourself to helping another person-even someone in obvious distress-make sure your support is

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

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Exam 5: Listening

According to the textbook, _______ are typically judged to be appealing and trustworthy.

Mark's history professor thinks Mark is always listening to lectures because he makes eye contact, nods, and smiles. In reality, Mark is catching up with friends on Instagram. The professor doesn't realize that Mark is a(n)

People tend to think more highly of individuals who ask them for guidance than those who fumble through on their own. What statement from the text best supports this assertion?

Which of the following statements best explains the difference between listening and hearing?

In _______ a message, you give observable feedback to the speaker.

Before committing yourself to helping another person-even someone in obvious distress-make sure your support is

The Importance of Communication

The Self, Perception, and Communication

Communication and Culture

Language

Nonverbal Communication

Communicating in Interpersonal Relationships

Communicating With Friends and Family

Communicating With Romantic Partners

Communicating on the Job Market

Communicating in the Workplace

Preparing Speeches

Presenting Speeches

Speaking to Inform and Persuade

Filters