Question 1

Mayo's "best way" was

Accepted Answer

A)  the concept of tender loving care. 
B)  to emphasize the importance of communication. 
C)  to formalize the bureaucracy. 
D)  to apply scientific principles to production problems. 
A)  the concept of tender loving care. 
B)  to emphasize the importance of communication. 
C)  to formalize the bureaucracy. 
D)  to apply scientific principles to production problems.

Question 2

A HUMAN RELATIONS manager might say the following: "Always remember to let employees know who is boss."

Accepted Answer

A) True 
 B)False

Question 3

This theory,one of the newest applications of the systems/contingency model,states that successful organizations are those that have a culture that reflects the values of its employees.

Accepted Answer

A)  Likert's 4 Systems 
B)  Quality Circles 
C)  Theory X 
D)  Theory Z 
A)  Likert's 4 Systems 
B)  Quality Circles 
C)  Theory X 
D)  Theory Z

Question 4

A current application of the human resources model is the QUALITY CIRCLE.

Accepted Answer

A) True 
 B)False

Mayo's "best way" was

A HUMAN RELATIONS manager might say the following: "Always remember to let employees know who is boss."

This theory,one of the newest applications of the systems/contingency model,states that successful organizations are those that have a culture that reflects the values of its employees.

A current application of the human resources model is the QUALITY CIRCLE.

The Communication Process

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters

Exam 2: Communication in the Workplace

Mayo's "best way" was

A HUMAN RELATIONS manager might say the following: "Always remember to let employees know who is boss."

This theory,one of the newest applications of the systems/contingency model,states that successful organizations are those that have a culture that reflects the values of its employees.

A current application of the human resources model is the QUALITY CIRCLE.

The Communication Process

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Small Group Communication and Problem-Solving

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters