Question 1

For effective brainstorming to take place,both positive and NEGATIVE comments must be permitted.

Accepted Answer

A) True 
 B)False

Question 2

Advantages to group decisions include all of the following except one.Which one does not belong?

Accepted Answer

A)  Resistance to change is reduced. 
B)  Decisions may be superior. 
C)  Personal satisfaction and job enjoyment are greater. 
D)  Decisions can be made more quickly. 
A)  Resistance to change is reduced. 
B)  Decisions may be superior. 
C)  Personal satisfaction and job enjoyment are greater. 
D)  Decisions can be made more quickly.

Question 3

QUESTIONS OF POLICY require the group to base the solution on both researched facts and value judgments.

Accepted Answer

A) True 
 B)False

Question 4

Once a team reaches a solution,if it is to remain a group it must

Accepted Answer

A)  continue to meet periodically. 
B)  follow up. 
C)  vote unanimously for the solution. 
D)  vote more than once on all solutions. 
A)  continue to meet periodically. 
B)  follow up. 
C)  vote unanimously for the solution. 
D)  vote more than once on all solutions.

Question 5

Compared to traditional brainstorming and nominal group technique,electronic brainstorming generally produces significantly FEWER ideas.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following meets the requirements for a small group?

Accepted Answer

A)  several employees discussing ways to encourage the boss to give a Christmas bonus 
B)  three people sitting in an office waiting to be interviewed for a position 
C)  five secretaries typing papers for the boss 
D)  four people discussing the weather while sitting on a park bench waiting for a bus 
A)  several employees discussing ways to encourage the boss to give a Christmas bonus 
B)  three people sitting in an office waiting to be interviewed for a position 
C)  five secretaries typing papers for the boss 
D)  four people discussing the weather while sitting on a park bench waiting for a bus

Question 7

If the discussion topic involves value judgments and is likely to be emotional,it is best to establish criteria BEFORE listing alternatives.

Accepted Answer

A) True 
 B)False

Question 8

Which type of criteria is to be rank ordered from most desirable to least desirable?

Accepted Answer

A)  must criteria 
B)  want criteria 
C)  task criteria 
D)  operational criteria 
A)  must criteria 
B)  want criteria 
C)  task criteria 
D)  operational criteria

Question 9

List the four guidelines for effective brainstorming.

Accepted Answer

Effective brainstorming is a collaborati

Question 10

Effective teams

Accepted Answer

A)  move toward the solution in a cyclical manner, but accomplish the process in a linear manner. 
B)  follow an organized procedure, but aren't overly rigid. 
C)  always move smoothly from step to step of the problem solving sequence. 
D)  all of the above. 
A)  move toward the solution in a cyclical manner, but accomplish the process in a linear manner. 
B)  follow an organized procedure, but aren't overly rigid. 
C)  always move smoothly from step to step of the problem solving sequence. 
D)  all of the above.

Question 11

What can a concerned group do to decrease the chances that groupthink will negatively affect its decisions? Give at least one example of each.

Accepted Answer

A concerned group can take several steps

Question 12

Multicultural groups are an ADVANTAGE when problems are complex,because members are less likely to engage in groupthink.

Accepted Answer

A) True 
 B)False

Question 13

Identify what symptoms of groupthink contributed to the Columbia Shuttle Disaster?

Accepted Answer

Groupthink is a psychological phenomenon

Question 14

When BRAINSTORMING,groups should strive for a higher quality list rather than the longest list possible.

Accepted Answer

A) True 
 B)False

Question 15

The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is symptomatic of groupthink?

Accepted Answer

A)  a group allowing conflict to surface and then resolving it 
B)  a member speaking out, even if she thinks she is the only one with doubts 
C)  a group making a risky decision and feeling that their decision can't possibly be wrong 
D)  the typical behavior of a blind communicator expressing himself 
A)  a group allowing conflict to surface and then resolving it 
B)  a member speaking out, even if she thinks she is the only one with doubts 
C)  a group making a risky decision and feeling that their decision can't possibly be wrong 
D)  the typical behavior of a blind communicator expressing himself

Question 17

MUST criteria should be rank ordered from most desirable to least desirable.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following probably would not help a group wishing to avoid groupthink?

Accepted Answer

A)  Bring in outside experts with similar opinions. 
B)  Ask all members to be "critical evaluators." 
C)  Have the leader occasionally miss a meeting. 
D)  After solution reached, give members a "second chance" to change their minds. 
A)  Bring in outside experts with similar opinions. 
B)  Ask all members to be "critical evaluators." 
C)  Have the leader occasionally miss a meeting. 
D)  After solution reached, give members a "second chance" to change their minds.

Question 19

Which of the following groups ignored the problem with the space shuttle Columbia?

Accepted Answer

A)  NASA'S Intercenter Work Group 
B)  NASA Program Managers 
C)  Debris Assessment Team 
D)  Department of Defense 
A)  NASA'S Intercenter Work Group 
B)  NASA Program Managers 
C)  Debris Assessment Team 
D)  Department of Defense

Question 20

Explain the following terms: (1)task criteria,(2)operational criteria,(3)want criteria,and (4)must criteria and give an example of each.

Accepted Answer

1) Task criteria refers to the specific

For effective brainstorming to take place,both positive and NEGATIVE comments must be permitted.

Advantages to group decisions include all of the following except one.Which one does not belong?

QUESTIONS OF POLICY require the group to base the solution on both researched facts and value judgments.

Once a team reaches a solution,if it is to remain a group it must

Compared to traditional brainstorming and nominal group technique,electronic brainstorming generally produces significantly FEWER ideas.

Which of the following meets the requirements for a small group?

If the discussion topic involves value judgments and is likely to be emotional,it is best to establish criteria BEFORE listing alternatives.

Which type of criteria is to be rank ordered from most desirable to least desirable?

List the four guidelines for effective brainstorming.

Effective teams

What can a concerned group do to decrease the chances that groupthink will negatively affect its decisions? Give at least one example of each.

Multicultural groups are an ADVANTAGE when problems are complex,because members are less likely to engage in groupthink.

Identify what symptoms of groupthink contributed to the Columbia Shuttle Disaster?

When BRAINSTORMING,groups should strive for a higher quality list rather than the longest list possible.

The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing.

Which of the following is symptomatic of groupthink?

MUST criteria should be rank ordered from most desirable to least desirable.

Which of the following probably would not help a group wishing to avoid groupthink?

Which of the following groups ignored the problem with the space shuttle Columbia?

Explain the following terms: (1)task criteria,(2)operational criteria,(3)want criteria,and (4)must criteria and give an example of each.

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters

Exam 9: Small Group Communication and Problem-Solving

For effective brainstorming to take place,both positive and NEGATIVE comments must be permitted.

Advantages to group decisions include all of the following except one.Which one does not belong?

QUESTIONS OF POLICY require the group to base the solution on both researched facts and value judgments.

Once a team reaches a solution,if it is to remain a group it must

Compared to traditional brainstorming and nominal group technique,electronic brainstorming generally produces significantly FEWER ideas.

Which of the following meets the requirements for a small group?

If the discussion topic involves value judgments and is likely to be emotional,it is best to establish criteria BEFORE listing alternatives.

Which type of criteria is to be rank ordered from most desirable to least desirable?

List the four guidelines for effective brainstorming.

Effective teams

What can a concerned group do to decrease the chances that groupthink will negatively affect its decisions? Give at least one example of each.

Multicultural groups are an ADVANTAGE when problems are complex,because members are less likely to engage in groupthink.

Identify what symptoms of groupthink contributed to the Columbia Shuttle Disaster?

When BRAINSTORMING,groups should strive for a higher quality list rather than the longest list possible.

The NOMINAL GROUP TECHNIQUE is a means to silently generate ideas in writing.

Which of the following is symptomatic of groupthink?

MUST criteria should be rank ordered from most desirable to least desirable.

Which of the following probably would not help a group wishing to avoid groupthink?

Which of the following groups ignored the problem with the space shuttle Columbia?

Explain the following terms: (1)task criteria,(2)operational criteria,(3)want criteria,and (4)must criteria and give an example of each.

The Communication Process

Communication in the Workplace

Conflict, Culture, and Relationships

Effective Listening

Nonverbal Communication

Overcoming Obstacles to Communication in the Electronic Age

Basic Information for All Types of Interviews

The Employment Interview

Participation and Leadership in Teams

Informative Presentations

Verbal and Visual Supporting Materials

Persuasive Presentations

Polishing Your Written Communication

Filters