Exam 5: Using IS to Improve Processes

Inbound logistics receives, stores, and disseminates product input.

SOA is an IS approach designed to simplify data-sharing among process activities.

An objective is a desired goal an organization has decided to pursue.

________ are quantities assigned to attributes.

Accurate measures are exact and precise.

In networks, encapsulation is used to allow devices to communicate containers (packets)of data without being concerned about the data inside.

Operational customer service processes include ________.

Outbound logistics processes collect, store, and distribute products to buyers.

Diagrams of suggested improvements are called as-is diagrams.

An example of a strategic inbound logistics process is ________.

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff, train, and evaluate personnel.

One way to improve a process with IS is to improve the links among activities in the same process or among activities in different processes.

What are information silos? What impact do they have on business processes? How can they be eliminated?

Which of the following is an example of a strategic sales and marketing process?

The first step in the OMIS model is ________.

Because judgment and a tolerance for ambiguity are important, managerial processes typically have more human actors than strategic processes.

A strategic technology development process estimates the time required for each step in a software development process.

Once defined, the procedures or instructions for operational processes are changed very infrequently.

Though SOA provides the benefit of automation, it reduces control over activities.

Processes such as procurement, managing inventory, and evaluating potential suppliers are a part of ________.