Question 1

TRANSFORMATIVE MEDIATORS typically

Accepted Answer

A)  Psychoanalyze their clients. 
B)  Encourage clients to settle as quickly as possible. 
C)  Focus on the process and relational issues, rather than reaching a specific type of outcome. 
D)  Focus on gaining a win-win solution. 
E)  Conclude mediation in less than 15 minutes. 
A)  Psychoanalyze their clients. 
B)  Encourage clients to settle as quickly as possible. 
C)  Focus on the process and relational issues, rather than reaching a specific type of outcome. 
D)  Focus on gaining a win-win solution. 
E)  Conclude mediation in less than 15 minutes.

Question 2

MANDATORY MEDIATION means that

Accepted Answer

A)  Clients must come to an agreement in mediation. 
B)  Clients must go to jail if they do not reach an agreement in mediation. 
C)  Clients must be empowered by the mediation process. 
D)  Clients must try mediation before they can have access to court or other CR processes. 
E)  Clients must go to a mediator who is mandated to report child abuse and neglect. 
A)  Clients must come to an agreement in mediation. 
B)  Clients must go to jail if they do not reach an agreement in mediation. 
C)  Clients must be empowered by the mediation process. 
D)  Clients must try mediation before they can have access to court or other CR processes. 
E)  Clients must go to a mediator who is mandated to report child abuse and neglect.

Question 3

What skills or strategies would a THERAPEUTIC MEDIATOR use during the FOLLOW-UP phase?

Accepted Answer

A therapeutic mediator, during the follo

Question 4

Which of the following is a possible advantage of using a WRITTEN CONTRACT to obtain commitments?

Accepted Answer

A)  Oral agreements are NEVER enforceable. 
B)  It ensures that both parties are able see, discuss, and agree to what is written in the agreement. 
C)  Written agreements are NEVER enforceable. 
D)  Putting an agreement into writing ensures that neither party has been coerced or exploited by the other side. 
E)  Some people do not trust written contracts. 
A)  Oral agreements are NEVER enforceable. 
B)  It ensures that both parties are able see, discuss, and agree to what is written in the agreement. 
C)  Written agreements are NEVER enforceable. 
D)  Putting an agreement into writing ensures that neither party has been coerced or exploited by the other side. 
E)  Some people do not trust written contracts.

Question 5

EMERGENT MEDIATORS typically

Accepted Answer

A)  Use a written agreement to mediate, which specifies all the terms of the mediation process. 
B)  Tell clients they are mediators, even if they are not. 
C)  Use some mediation skills and strategies, but do not assume the persona of mediator. 
D)  Use arbitration to resolve conflicts. 
E)  Act as buffers between the parties. 
A)  Use a written agreement to mediate, which specifies all the terms of the mediation process. 
B)  Tell clients they are mediators, even if they are not. 
C)  Use some mediation skills and strategies, but do not assume the persona of mediator. 
D)  Use arbitration to resolve conflicts. 
E)  Act as buffers between the parties.

Question 6

Compare and contrast the role of a mediator with the role of a [nurse, psychotherapist, teacher, or whatever profession that you come from].

Accepted Answer

As a nurse, the role of a mediator is si

Question 7

Why is it important for a mediator to remain impartial?

Accepted Answer

It is important for a mediator to remain

Question 8

What skills should a mediator use when clients first tell their stories during mediation? Why are these skills important at this phase of the process?

Accepted Answer

When clients first tell their stories du

Question 9

What skills should a mediator use to help clients move from INTERESTS to POSITIONS?

Accepted Answer

In the context of mediation, it's import

Question 10

Why might it be useful for a mediator to explore BATNAs with clients?

Accepted Answer

Exploring Best Alternative to a Negotiat

Question 11

How would a settlement-focused mediator define whether a mediation process was successful? What measures could the SETTLEMENT-FOCUSED MEDIATOR use to MEASURE SUCCESS?

Accepted Answer

A settlement-focused mediator would defi

Question 12

Describe two significant differences between the approaches of SETTLEMENT-FOCUSED MEDIATORS and TRANSFORMATIVE MEDIATORS.

Accepted Answer

SETTLEMENT-FOCUSED MEDIATORS and TRANSFO

Question 13

What are the advantages of using a written AGREEMENT TO MEDIATE?

Accepted Answer

The use of a written Agreement to Mediat

Question 14

Ron and Vera are negotiating which person should be responsible for supervising new interns. They make a list of possible solutions, such as Ron supervises, Vera supervises, and they co-supervise. What is MAKING A LIST an example of?

Accepted Answer

A)  BATNAs 
B)  Obtaining commitments 
C)  Improving communication 
D)  Separating the person from the problem 
E)  Generating options 
A)  BATNAs 
B)  Obtaining commitments 
C)  Improving communication 
D)  Separating the person from the problem 
E)  Generating options

Question 15

When BRAINSTORMING options for mutual gain, it is useful to

Accepted Answer

A)  Evaluate each option as it is raised by either party. 
B)  Never evaluate any of the options; just accept all of them. 
C)  Wait until a large number of options have been generated before starting to evaluate them. 
D)  Focus on the first two options that are identified, as these are likely the best ones that the parties will ever propose. 
E)  Establish a rule that any time a negotiator proposes an option, then that party must be willing to follow through and commit to that option. 
A)  Evaluate each option as it is raised by either party. 
B)  Never evaluate any of the options; just accept all of them. 
C)  Wait until a large number of options have been generated before starting to evaluate them. 
D)  Focus on the first two options that are identified, as these are likely the best ones that the parties will ever propose. 
E)  Establish a rule that any time a negotiator proposes an option, then that party must be willing to follow through and commit to that option.

Question 16

MEDIATOR NEUTRALITY is an ethical principle suggesting that a mediator should NOT

Accepted Answer

A)  Have a stake in the outcome of the case. 
B)  Have a prior relationship that could affect the parties' perception of the mediator's ability to treat them equally. 
C)  Act in a way that favors one party or the other. 
D)  Use undue influence to persuade the parties. 
E)  All of the above. 
A)  Have a stake in the outcome of the case. 
B)  Have a prior relationship that could affect the parties' perception of the mediator's ability to treat them equally. 
C)  Act in a way that favors one party or the other. 
D)  Use undue influence to persuade the parties. 
E)  All of the above.

Question 17

THERAPEUTIC MEDIATORS

Accepted Answer

A)  Ignore power imbalances. 
B)  Specifically assess for power imbalances, which may be addressed in premediation. 
C)  Promote power imbalances. 
D)  Believe they should be neutral, meaning that they do not try to rectify power imbalances. 
E)  Empower clients by telling them how to resolve their conflicts. 
A)  Ignore power imbalances. 
B)  Specifically assess for power imbalances, which may be addressed in premediation. 
C)  Promote power imbalances. 
D)  Believe they should be neutral, meaning that they do not try to rectify power imbalances. 
E)  Empower clients by telling them how to resolve their conflicts.

Question 18

A RETAINER is

Accepted Answer

A)  A method of brainstorming. 
B)  The opposite of recognition. 
C)  An agreement to mediate. 
D)  A method of facilitating communication. 
E)  A strategy used by power-based mediators to promote win-win bargaining. 
A)  A method of brainstorming. 
B)  The opposite of recognition. 
C)  An agreement to mediate. 
D)  A method of facilitating communication. 
E)  A strategy used by power-based mediators to promote win-win bargaining.

Question 19

A probation officer and client with an alcohol addiction are trying to decide which option for treatment would be best for the client: inpatient counseling, outpatient counseling, self-help group, or online treatment. Describe how they could use OBJECTIVE CRITERIA to help resolve this conflict.

Accepted Answer

The probation officer and client can use

Question 20

The PURPOSE of mediation is

Accepted Answer

A)  To settle conflict as quickly as possible. 
B)  To resolve underlying emotions. 
C)  To repair relationships. 
D)  To empower the parties. 
E)  Dependent on one's values, mandate, and approach to mediation. 
A)  To settle conflict as quickly as possible. 
B)  To resolve underlying emotions. 
C)  To repair relationships. 
D)  To empower the parties. 
E)  Dependent on one's values, mandate, and approach to mediation.

TRANSFORMATIVE MEDIATORS typically

MANDATORY MEDIATION means that

What skills or strategies would a THERAPEUTIC MEDIATOR use during the FOLLOW-UP phase?

Which of the following is a possible advantage of using a WRITTEN CONTRACT to obtain commitments?

EMERGENT MEDIATORS typically

Compare and contrast the role of a mediator with the role of a [nurse, psychotherapist, teacher, or whatever profession that you come from].

Why is it important for a mediator to remain impartial?

What skills should a mediator use when clients first tell their stories during mediation? Why are these skills important at this phase of the process?

What skills should a mediator use to help clients move from INTERESTS to POSITIONS?

Why might it be useful for a mediator to explore BATNAs with clients?

How would a settlement-focused mediator define whether a mediation process was successful? What measures could the SETTLEMENT-FOCUSED MEDIATOR use to MEASURE SUCCESS?

Describe two significant differences between the approaches of SETTLEMENT-FOCUSED MEDIATORS and TRANSFORMATIVE MEDIATORS.

What are the advantages of using a written AGREEMENT TO MEDIATE?

Ron and Vera are negotiating which person should be responsible for supervising new interns. They make a list of possible solutions, such as Ron supervises, Vera supervises, and they co-supervise. What is MAKING A LIST an example of?

When BRAINSTORMING options for mutual gain, it is useful to

MEDIATOR NEUTRALITY is an ethical principle suggesting that a mediator should NOT

THERAPEUTIC MEDIATORS

A RETAINER is

A probation officer and client with an alcohol addiction are trying to decide which option for treatment would be best for the client: inpatient counseling, outpatient counseling, self-help group, or online treatment. Describe how they could use OBJECTIVE CRITERIA to help resolve this conflict.

The PURPOSE of mediation is

The Mindful Practitioner

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters

Exam 6: Interest-Based Negotiation

TRANSFORMATIVE MEDIATORS typically

MANDATORY MEDIATION means that

What skills or strategies would a THERAPEUTIC MEDIATOR use during the FOLLOW-UP phase?

Which of the following is a possible advantage of using a WRITTEN CONTRACT to obtain commitments?

EMERGENT MEDIATORS typically

Compare and contrast the role of a mediator with the role of a [nurse, psychotherapist, teacher, or whatever profession that you come from].

Why is it important for a mediator to remain impartial?

What skills should a mediator use when clients first tell their stories during mediation? Why are these skills important at this phase of the process?

What skills should a mediator use to help clients move from INTERESTS to POSITIONS?

Why might it be useful for a mediator to explore BATNAs with clients?

How would a settlement-focused mediator define whether a mediation process was successful? What measures could the SETTLEMENT-FOCUSED MEDIATOR use to MEASURE SUCCESS?

Describe two significant differences between the approaches of SETTLEMENT-FOCUSED MEDIATORS and TRANSFORMATIVE MEDIATORS.

What are the advantages of using a written AGREEMENT TO MEDIATE?

Ron and Vera are negotiating which person should be responsible for supervising new interns. They make a list of possible solutions, such as Ron supervises, Vera supervises, and they co-supervise. What is MAKING A LIST an example of?

When BRAINSTORMING options for mutual gain, it is useful to

MEDIATOR NEUTRALITY is an ethical principle suggesting that a mediator should NOT

THERAPEUTIC MEDIATORS

A RETAINER is

A probation officer and client with an alcohol addiction are trying to decide which option for treatment would be best for the client: inpatient counseling, outpatient counseling, self-help group, or online treatment. Describe how they could use OBJECTIVE CRITERIA to help resolve this conflict.

The PURPOSE of mediation is

The Mindful Practitioner

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters