Exam 14: Decision-Making and Problem-Solving Processes

Heuristics always lead to less effective decisions.

The judgment bias that leads a decision maker to compare a current event to past events about which the person has knowledge is

The group decision-making method where an individual or group criticizes the group's supported alternative is the ______________.

The decision-making model that assumes decision making proceeds sequentially from beginning to end is the ______________ model.

An ethical decision maker willingly engages in open dialogue with all parties affected by a decision.

A common decision dilemma that can feature escalation of commitment occurs when a decision maker must decide between ending a losing course of action and increasing commitment to it. The decision maker hopes to get future positive results and recover past losses.

Ethical decision makers do not use ______________ during discussions.

Two streams included in the garbage can model of decision making are ______________ and ______________.

The method of improving decision making that features spontaneously generating ideas and deferring criticism is ______________.

As the decision-making process becomes less authoritative, the time needed to make a decision increases.

Members do not interact face to face when using the Delphi method.

Decision makers use the ______________ to get a starting point for a decision and then adjust beyond that point.

A decision maker will likely use an unprogrammed decision-making strategy for decisions that are

A manager hired an employee whose performance is not up to the organization's standards. The manager sends the employee to several costly training seminars and devotes much time to individually counseling the employee, but the employee's performance does not improve. This is an example of

Some assets of group decision making are ______________ and ______________.

A salesperson makes a single large mistake in a presentation to prospective clients. The total presentation is of high quality other than the one mistake. Clients do not buy anything from the salesperson because of this error. The clients are using which of the following judgment biases?

People often overestimate the frequency of plane crashes because these events are vivid and newsworthy. This is an example of which of the following heuristics?

Which of the following is true about the Vroom-Yetton model (a normative model of decision making)?