Question 1

One basis for making programmed decisions is

Accepted Answer

A)  a lack of information. 
B)  a set of decision rules. 
C)  creativity. 
D)  movement. 
E)  group formation. 
A)  a lack of information. 
B)  a set of decision rules. 
C)  creativity. 
D)  movement. 
E)  group formation.

Question 2

Nonprogrammed decisions require managers to use ____________ rather than ___________.

Accepted Answer

A)  individuals, groups 
B)  groups, individuals 
C)  creativity, decision rules 
D)  decision rules, creativity 
E)  strategic thinking, critical thinking 
A)  individuals, groups 
B)  groups, individuals 
C)  creativity, decision rules 
D)  decision rules, creativity 
E)  strategic thinking, critical thinking

Question 3

The fourth step of the creative process is ___________.

Accepted Answer

A)  Verification 
B)  Insight 
C)  Incubation 
D)  Preparation 
E)  Application 
A)  Verification 
B)  Insight 
C)  Incubation 
D)  Preparation 
E)  Application

Question 4

​Match each of the following situations with the concept it most clearly illustrates.
-satisficing

Accepted Answer

A) Hugh needs to buy a new laptop.He searches online until he finds the first laptop that fits his price and performance needs, then he immediately buys it. 
B) In a hand of poker, Kevin makes a bid and Julie calls.Later, Kevin makes a higher bid, and Julie calls again.At the end of the hand, when Julie goes all in, Kevin's almost certain she has the better cards.However, because he's already invested so much in the hand, Kevin feels obliged to call. 
C) On paper, the candidate seems excellent, so Nina invites him for an interview, which goes swimmingly.Still, something about the guy seems "off" to Nina, and though she can't put her finger on what it is, she hires someone else. 
D) Simone knows that the laptop she's about to buy from the electronics store is both more expensive and of lower quality than a laptop she could buy online.However, she desperately needs a laptop immediately, so goes ahead with the purchase. 
A) Hugh needs to buy a new laptop.He searches online until he finds the first laptop that fits his price and performance needs, then he immediately buys it. 
B) In a hand of poker, Kevin makes a bid and Julie calls.Later, Kevin makes a higher bid, and Julie calls again.At the end of the hand, when Julie goes all in, Kevin's almost certain she has the better cards.However, because he's already invested so much in the hand, Kevin feels obliged to call. 
C) On paper, the candidate seems excellent, so Nina invites him for an interview, which goes swimmingly.Still, something about the guy seems "off" to Nina, and though she can't put her finger on what it is, she hires someone else. 
D) Simone knows that the laptop she's about to buy from the electronics store is both more expensive and of lower quality than a laptop she could buy online.However, she desperately needs a laptop immediately, so goes ahead with the purchase.

Question 5

Decision making is

Accepted Answer

A)  finding the answer to a question. 
B)  choosing one alternative from among several. 
C)  staffing positions within the organizational hierarchy. 
D)  motivating employees to pursue organizational goals. 
E)  fixing problems that arise in the operations of the business. 
A)  finding the answer to a question. 
B)  choosing one alternative from among several. 
C)  staffing positions within the organizational hierarchy. 
D)  motivating employees to pursue organizational goals. 
E)  fixing problems that arise in the operations of the business.

Question 6

A crucial assumption of the behavioral approach to decision-making is that decision makers operate with bounded rationality rather than with the perfect rationality assumed by the rational approach.

Accepted Answer

A) True 
 B)False

Question 7

The behavioral approach to decision-making is characterized by all of the following EXCEPT

Accepted Answer

A)  it uses procedures 
B)  it uses rules of thumb 
C)  it uses suboptimizing 
D)  it uses logic 
E)  it uses satisficing 
A)  it uses procedures 
B)  it uses rules of thumb 
C)  it uses suboptimizing 
D)  it uses logic 
E)  it uses satisficing

Question 8

Satisficing refers to making a(n) _________ rather than _________ decision.

Accepted Answer

A)  intuitive, rational 
B)  short-term, long-term 
C)  correct, incorrect 
D)  optimal, satisfactory 
E)  satisfactory, optimal 
A)  intuitive, rational 
B)  short-term, long-term 
C)  correct, incorrect 
D)  optimal, satisfactory 
E)  satisfactory, optimal

Question 9

The information needed to make a programmed decision is ________ available, and the problem is ___________ structured.

Accepted Answer

A)  readily, highly 
B)  not readily, not highly 
C)  not readily, highly 
D)  readily, not highly 
E)  somewhat readily, somewhat highly 
A)  readily, highly 
B)  not readily, not highly 
C)  not readily, highly 
D)  readily, not highly 
E)  somewhat readily, somewhat highly

Question 10

The decision maker who lacks enough information to estimate the probability of outcomes faces a condition of certainty.

Accepted Answer

A) True 
 B)False

Question 11

The creative process normally begins with a period of ____.

Accepted Answer

A)  Verification 
B)  Insight 
C)  Incubation 
D)  Preparation 
E)  Application 
A)  Verification 
B)  Insight 
C)  Incubation 
D)  Preparation 
E)  Application

Question 12

Decision making is choosing one alternative from among several.

Accepted Answer

A) True 
 B)False

Question 13

The Delphi technique is a useful way to gather opinions from experts who

Accepted Answer

A)  don't like each other. 
B)  desire anonymity. 
C)  live far away from each other. 
D)  all of these 
E)  none of these 
A)  don't like each other. 
B)  desire anonymity. 
C)  live far away from each other. 
D)  all of these 
E)  none of these

Question 14

It is possible for the same decision to be ____________ for an experienced manager but ___________ for a more junior manager.

Accepted Answer

A)  tactical, strategic 
B)  strategic, tactical 
C)  nonprogrammed, programmed 
D)  programmed, nonprogrammed 
E)  none of these 
A)  tactical, strategic 
B)  strategic, tactical 
C)  nonprogrammed, programmed 
D)  programmed, nonprogrammed 
E)  none of these

Question 15

What information condition lies between certainty and uncertainty in making decisions?

Accepted Answer

A)  Risk 
B)  Coin tossing 
C)  Problem solving 
D)  Decision rules 
E)  Guesswork 
A)  Risk 
B)  Coin tossing 
C)  Problem solving 
D)  Decision rules 
E)  Guesswork

Question 16

The risk of groupthink may be curbed by increasing the ____________ of senior management.

Accepted Answer

A)  homogeneity 
B)  size 
C)  male-to-female ratio 
D)  diversity 
E)  none of these 
A)  homogeneity 
B)  size 
C)  male-to-female ratio 
D)  diversity 
E)  none of these

Question 17

According to the rational decision-making approach, what is the third step of the decision-making process?

Accepted Answer

A)  Identify the problem 
B)  Generate alternatives 
C)  Evaluate alternatives 
D)  State the situational goal 
E)  Determine the decision type 
A)  Identify the problem 
B)  Generate alternatives 
C)  Evaluate alternatives 
D)  State the situational goal 
E)  Determine the decision type

Question 18

Decision rules are used to make programmed decisions.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the factors that make a person more creative.Analyze your own approach to decision making based on these factors.

Accepted Answer

There are several factors that can contr

Question 20

When ______________ arises, a decision maker questions the decision made and searches for information to bolster it.

Accepted Answer

A)  post-decision uncertainty 
B)  conflict reduction 
C)  rationalization bias 
D)  post-decision dissonance 
E)  positive reinforcement 
A)  post-decision uncertainty 
B)  conflict reduction 
C)  rationalization bias 
D)  post-decision dissonance 
E)  positive reinforcement

One basis for making programmed decisions is

Nonprogrammed decisions require managers to use __ rather than _.

The fourth step of the creative process is ___________.

Match each of the following situations with the concept it most clearly illustrates. -satisficing

Decision making is

A crucial assumption of the behavioral approach to decision-making is that decision makers operate with bounded rationality rather than with the perfect rationality assumed by the rational approach.

The behavioral approach to decision-making is characterized by all of the following EXCEPT

Satisficing refers to making a(n) _ rather than _ decision.

The information needed to make a programmed decision is available, and the problem is ___ structured.

The decision maker who lacks enough information to estimate the probability of outcomes faces a condition of certainty.

The creative process normally begins with a period of ____.

Decision making is choosing one alternative from among several.

The Delphi technique is a useful way to gather opinions from experts who

It is possible for the same decision to be __ for an experienced manager but _ for a more junior manager.

What information condition lies between certainty and uncertainty in making decisions?

The risk of groupthink may be curbed by increasing the ____________ of senior management.

According to the rational decision-making approach, what is the third step of the decision-making process?

Decision rules are used to make programmed decisions.

Discuss the factors that make a person more creative.Analyze your own approach to decision making based on these factors.

When ______________ arises, a decision maker questions the decision made and searches for information to bolster it.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Exam 8: Decision Making and Problem Solving

One basis for making programmed decisions is

Nonprogrammed decisions require managers to use ____________ rather than ___________.

The fourth step of the creative process is ___________.

​Match each of the following situations with the concept it most clearly illustrates. -satisficing

Decision making is

A crucial assumption of the behavioral approach to decision-making is that decision makers operate with bounded rationality rather than with the perfect rationality assumed by the rational approach.

The behavioral approach to decision-making is characterized by all of the following EXCEPT

Satisficing refers to making a(n) _________ rather than _________ decision.

The information needed to make a programmed decision is ________ available, and the problem is ___________ structured.

The decision maker who lacks enough information to estimate the probability of outcomes faces a condition of certainty.

The creative process normally begins with a period of ____.

Decision making is choosing one alternative from among several.

The Delphi technique is a useful way to gather opinions from experts who

It is possible for the same decision to be ____________ for an experienced manager but ___________ for a more junior manager.

What information condition lies between certainty and uncertainty in making decisions?

The risk of groupthink may be curbed by increasing the ____________ of senior management.

According to the rational decision-making approach, what is the third step of the decision-making process?

Decision rules are used to make programmed decisions.

Discuss the factors that make a person more creative.Analyze your own approach to decision making based on these factors.

When ______________ arises, a decision maker questions the decision made and searches for information to bolster it.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Organization Change and Change Management

Filters

Nonprogrammed decisions require managers to use __ rather than _.

Match each of the following situations with the concept it most clearly illustrates. -satisficing

Satisficing refers to making a(n) _ rather than _ decision.

The information needed to make a programmed decision is available, and the problem is ___ structured.

It is possible for the same decision to be __ for an experienced manager but _ for a more junior manager.