Question 1

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Accepted Answer

A)  overdetermination 
B)  threatened expertise 
C)  centralization 
D)  group inertia 
E)  All of these represent resistance to change. 
A)  overdetermination 
B)  threatened expertise 
C)  centralization 
D)  group inertia 
E)  All of these represent resistance to change.

Question 2

Advances in information processing and communication have paralleled each other.

Accepted Answer

A) True 
 B)False

Question 3

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Accepted Answer

A) True 
 B)False

Question 4

Describe, discuss, and give examples of Lewin's Process Model of planned change.

Accepted Answer

Lewin's Process Model of planned change

Question 5

The seventh step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent. 
A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent.

Question 6

Most quality-of-work-lifeefforts espouse a goal of

Accepted Answer

A)  humanizing the workplace. 
B)  reduced interpersonal conflict. 
C)  strengthened competitive advantage. 
D)  increasing the quality of the work performed. 
E)  decreasing expenses and waste on the job. 
A)  humanizing the workplace. 
B)  reduced interpersonal conflict. 
C)  strengthened competitive advantage. 
D)  increasing the quality of the work performed. 
E)  decreasing expenses and waste on the job.

Question 7

How many steps are in Lewin's Process Model of change?

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
E)  5 
A)  1 
B)  2 
C)  3 
D)  4 
E)  5

Question 8

Which of the following is NOTconsidered an example of organization development?

Accepted Answer

A)  Job enlargement to reduce absenteeism and improve morale 
B)  Automating an assembly line to increase production 
C)  Autonomous work teams to improve cohesiveness 
D)  Job enrichment to satisfy esteem needs 
E)  Sensitivity training to improve communications 
A)  Job enlargement to reduce absenteeism and improve morale 
B)  Automating an assembly line to increase production 
C)  Autonomous work teams to improve cohesiveness 
D)  Job enrichment to satisfy esteem needs 
E)  Sensitivity training to improve communications

Question 9

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies.
-lack of awareness

Accepted Answer

A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar. 
A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar.

Question 10

The fourth step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention. 
A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention.

Question 11

Managers should take a holistic view of the organization and the change project in order to successfully manage change and development.

Accepted Answer

A) True 
 B)False

Question 12

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies.
-​economic factors

Accepted Answer

A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar. 
A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar.

Question 13

Matching
Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it.​
-​change

Accepted Answer

A) ​After spending a lot of money training your employees to use the new software for writing TPR reports, you want to make sure that they don't just go back to using the old software after training ends. 
B) ​Your most senior employee is not willing to change the software she uses to writes her TPR report because she thinks the software that she's using now is better. 
C) ​You implement a new policy for writing TPR reports, which will now be created with different software. 
A) ​After spending a lot of money training your employees to use the new software for writing TPR reports, you want to make sure that they don't just go back to using the old software after training ends. 
B) ​Your most senior employee is not willing to change the software she uses to writes her TPR report because she thinks the software that she's using now is better. 
C) ​You implement a new policy for writing TPR reports, which will now be created with different software.

Question 14

Unfreezing is the process by which people become aware of the need for change.

Accepted Answer

A) True 
 B)False

Question 15

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Accepted Answer

A) True 
 B)False

Question 16

Matching
Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it.​
-​refreezing

Accepted Answer

A) ​After spending a lot of money training your employees to use the new software for writing TPR reports, you want to make sure that they don't just go back to using the old software after training ends. 
B) ​Your most senior employee is not willing to change the software she uses to writes her TPR report because she thinks the software that she's using now is better. 
C) ​You implement a new policy for writing TPR reports, which will now be created with different software. 
A) ​After spending a lot of money training your employees to use the new software for writing TPR reports, you want to make sure that they don't just go back to using the old software after training ends. 
B) ​Your most senior employee is not willing to change the software she uses to writes her TPR report because she thinks the software that she's using now is better. 
C) ​You implement a new policy for writing TPR reports, which will now be created with different software.

Question 17

The number of people born in the U.S.between 1945 and 1960 was approximately

Accepted Answer

A)  38 million. 
B)  27 million. 
C)  100 million. 
D)  56 million. 
E)  38 million 
A)  38 million. 
B)  27 million. 
C)  100 million. 
D)  56 million. 
E)  38 million

Question 18

The second step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention. 
A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention.

Question 19

In the integrative framework for the implementation of task redesign, which of the following is NOT diagnosed during the "diagnosis of the work system and context" step?

Accepted Answer

A)  leader behavior 
B)  board of directors diversity 
C)  technology 
D)  organization design 
E)  group and social processes 
A)  leader behavior 
B)  board of directors diversity 
C)  technology 
D)  organization design 
E)  group and social processes

Question 20

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

Accepted Answer

A)  structural change. 
B)  system-wide change. 
C)  change agent success. 
D)  total quality management. 
E)  quality of work life. 
A)  structural change. 
B)  system-wide change. 
C)  change agent success. 
D)  total quality management. 
E)  quality of work life.

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Advances in information processing and communication have paralleled each other.

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Describe, discuss, and give examples of Lewin's Process Model of planned change.

The seventh step in the integrative framework for the implementation of task redesign is

Most quality-of-work-lifeefforts espouse a goal of

How many steps are in Lewin's Process Model of change?

Which of the following is NOTconsidered an example of organization development?

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -lack of awareness

The fourth step in the integrative framework for the implementation of task redesign is

Managers should take a holistic view of the organization and the change project in order to successfully manage change and development.

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -economic factors

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it. -change

Unfreezing is the process by which people become aware of the need for change.

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it. -refreezing

The number of people born in the U.S.between 1945 and 1960 was approximately

The second step in the integrative framework for the implementation of task redesign is

In the integrative framework for the implementation of task redesign, which of the following is NOT diagnosed during the "diagnosis of the work system and context" step?

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

Exam 16: Organization Change and Change Management

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Advances in information processing and communication have paralleled each other.

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Describe, discuss, and give examples of Lewin's Process Model of planned change.

The seventh step in the integrative framework for the implementation of task redesign is

Most quality-of-work-lifeefforts espouse a goal of

How many steps are in Lewin's Process Model of change?

Which of the following is NOTconsidered an example of organization development?

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -lack of awareness

The fourth step in the integrative framework for the implementation of task redesign is

Managers should take a holistic view of the organization and the change project in order to successfully manage change and development.

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -​economic factors

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it.​ -​change

Unfreezing is the process by which people become aware of the need for change.

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it.​ -​refreezing

The number of people born in the U.S.between 1945 and 1960 was approximately

The second step in the integrative framework for the implementation of task redesign is

In the integrative framework for the implementation of task redesign, which of the following is NOT diagnosed during the "diagnosis of the work system and context" step?

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -economic factors

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it. -change

Matching Match each of the following scenarios with the stage of Lewin's model that would be most relevant for addressing it. -refreezing