Question 1

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies.
-threatened power

Accepted Answer

A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar. 
A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar.

Question 2

Which generation is characterized bya distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

Accepted Answer

A)  Generation X 
B)  Millennials 
C)  Generation Y 
D)  Generation Z 
E)  Baby Boomers 
A)  Generation X 
B)  Millennials 
C)  Generation Y 
D)  Generation Z 
E)  Baby Boomers

Question 3

Employees who contribute to the change in any way need to be rewarded.

Accepted Answer

A) True 
 B)False

Question 4

___________________________________ is the process of planned change and improvement of the organization through application of scientific knowledge.

Accepted Answer

Organizati

Question 5

Which of the following is NOTone of the keys to successful change management?

Accepted Answer

A)  Reward those who contribute to change. 
B)  Secure top management support. 
C)  Encourage participation by those affected by the change. 
D)  Maximize employee job satisfaction. 
E)  Foster open communication. 
A)  Reward those who contribute to change. 
B)  Secure top management support. 
C)  Encourage participation by those affected by the change. 
D)  Maximize employee job satisfaction. 
E)  Foster open communication.

Question 6

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

Accepted Answer

A)  change agency. 
B)  process change. 
C)  transition management. 
D)  organization development. 
E)  none of these 
A)  change agency. 
B)  process change. 
C)  transition management. 
D)  organization development. 
E)  none of these

Question 7

Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability?

Accepted Answer

A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia 
A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia

Question 8

A(n) ______________ is a person who helps manage a change effort.

Accepted Answer

The answer of A(n) ______________ is a person who helps...

Question 9

Despite their efforts to do so, baby boomers have failed to affect U.S.employment practices.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

Accepted Answer

A)  Start small 
B)  Secure top management support 
C)  Foster open communication 
D)  Encourage participation 
E)  Take a holistic view 
A)  Start small 
B)  Secure top management support 
C)  Foster open communication 
D)  Encourage participation 
E)  Take a holistic view

Question 11

The final step in the continuous change process model involves recognizing and defining a problem.

Accepted Answer

A) True 
 B)False

Question 12

Which source of individual resistance to change occurs when people resist change for fear of what others will think?

Accepted Answer

A)  economic factors 
B)  habit 
C)  fear of the unknown 
D)  lack of awareness 
E)  social factors 
A)  economic factors 
B)  habit 
C)  fear of the unknown 
D)  lack of awareness 
E)  social factors

Question 13

The first step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention. 
A)  diagnosis of the work system and context. 
B)  recognition of a need for a change. 
C)  go/no-go decision. 
D)  cost-benefit analysis of proposed changes. 
E)  selection of task redesign as a potential intervention.

Question 14

Baby Boomers were born between the years

Accepted Answer

A)  1930-1945 
B)  1960-1970 
C)  1945-1960 
D)  1970-1980 
E)  1980-2000 
A)  1930-1945 
B)  1960-1970 
C)  1945-1960 
D)  1970-1980 
E)  1980-2000

Question 15

Describe the steps you would take in conducting a survey feedback process.

Accepted Answer

1. Define the objectives: The first step

Question 16

Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organization change might disrupt these.Sam is most likely to resist the change because of

Accepted Answer

A)  lack of awareness. 
B)  fear of the unknown. 
C)  economic factors. 
D)  habit. 
E)  social factors. 
A)  lack of awareness. 
B)  fear of the unknown. 
C)  economic factors. 
D)  habit. 
E)  social factors.

Question 17

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Accepted Answer

A) True 
 B)False

Question 18

Describe, discuss, and give examples of the four basic forces for organization change.

Accepted Answer

The four basic forces for organizational

Question 19

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.

Accepted Answer

A)  spontaneous 
B)  premeditated 
C)  strategic 
D)  ineffective 
E)  none of these 
A)  spontaneous 
B)  premeditated 
C)  strategic 
D)  ineffective 
E)  none of these

Question 20

​The utility and value of management development are currently more an article of faith than a proven fact.

Accepted Answer

A) True 
 B)False

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -threatened power

Which generation is characterized bya distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

Employees who contribute to the change in any way need to be rewarded.

___________________________________ is the process of planned change and improvement of the organization through application of scientific knowledge.

Which of the following is NOTone of the keys to successful change management?

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability?

A(n) ______________ is a person who helps manage a change effort.

Despite their efforts to do so, baby boomers have failed to affect U.S.employment practices.

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

The final step in the continuous change process model involves recognizing and defining a problem.

Which source of individual resistance to change occurs when people resist change for fear of what others will think?

The first step in the integrative framework for the implementation of task redesign is

Baby Boomers were born between the years

Describe the steps you would take in conducting a survey feedback process.

Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organization change might disrupt these.Sam is most likely to resist the change because of

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Describe, discuss, and give examples of the four basic forces for organization change.

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.

The utility and value of management development are currently more an article of faith than a proven fact.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

Exam 16: Organization Change and Change Management

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -threatened power

Which generation is characterized bya distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

Employees who contribute to the change in any way need to be rewarded.

___________________________________ is the process of planned change and improvement of the organization through application of scientific knowledge.

Which of the following is NOTone of the keys to successful change management?

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability?

A(n) ______________ is a person who helps manage a change effort.

Despite their efforts to do so, baby boomers have failed to affect U.S.employment practices.

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

The final step in the continuous change process model involves recognizing and defining a problem.

Which source of individual resistance to change occurs when people resist change for fear of what others will think?

The first step in the integrative framework for the implementation of task redesign is

Baby Boomers were born between the years

Describe the steps you would take in conducting a survey feedback process.

Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organization change might disrupt these.Sam is most likely to resist the change because of

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Describe, discuss, and give examples of the four basic forces for organization change.

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.

​The utility and value of management development are currently more an article of faith than a proven fact.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

The utility and value of management development are currently more an article of faith than a proven fact.