Question 1

Which organizational source of resistance to change occurs when group norms act as a brake on individual attempts at behavior change?

Accepted Answer

A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia 
A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia

Question 2

The sixth step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent. 
A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent.

Question 3

A major problem of training programs is

Accepted Answer

A)  identifying actual training needs. 
B)  finding the time and funding for the training effort. 
C)  motivating employees to want to learn. 
D)  transferring employee training to the workplace. 
E)  finding "role model" trainers. 
A)  identifying actual training needs. 
B)  finding the time and funding for the training effort. 
C)  motivating employees to want to learn. 
D)  transferring employee training to the workplace. 
E)  finding "role model" trainers.

Question 4

The eighth step in the integrative framework for the implementation of task redesign is

Accepted Answer

A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent. 
A)  implementation of any supplemental changes. 
B)  formulation of the strategy for redesign. 
C)  evaluation of the task redesign effort. 
D)  implementation of the task changes. 
E)  selection of a change agent.

Question 5

The expected benefits from quality-of-work-lifeprograms include all of the following EXCEPT

Accepted Answer

A)  positive attitudes. 
B)  increased centralization of leadership. 
C)  increased effectiveness of the organization. 
D)  increased goal accomplishment. 
E)  increased productivity. 
A)  positive attitudes. 
B)  increased centralization of leadership. 
C)  increased effectiveness of the organization. 
D)  increased goal accomplishment. 
E)  increased productivity.

Question 6

Many efforts to create change in organizations adopt too narrow a focus.

Accepted Answer

A) True 
 B)False

Question 7

The last step in Lewin's change process is ____________________.

Accepted Answer

The answer of The last step in Lewin's change process...

Question 8

In the absence of information regarding a change, employees may fill the gap with

Accepted Answer

A)  inappropriate or false information. 
B)  sensitive participation. 
C)  a contribution. 
D)  a holistic view. 
E)  a synopsis. 
A)  inappropriate or false information. 
B)  sensitive participation. 
C)  a contribution. 
D)  a holistic view. 
E)  a synopsis.

Question 9

Organization development

Accepted Answer

A)  focuses on technological change. 
B)  has yet to emerge as a distinct field of study. 
C)  works best as a spontaneous process. 
D)  is designed to combat unwanted change. 
E)  is the process of planned change using scientific knowledge. 
A)  focuses on technological change. 
B)  has yet to emerge as a distinct field of study. 
C)  works best as a spontaneous process. 
D)  is designed to combat unwanted change. 
E)  is the process of planned change using scientific knowledge.

Question 10

___________________________________ ensures that a firm functions properly during the change process.

Accepted Answer

Transition

Question 11

A major problem with training programs is transferring employee learning to the workplace.

Accepted Answer

A) True 
 B)False

Question 12

Which source of individual resistance to change occurs when people fear that change will make their jobs obsolete or reduce their opportunities for future pay increases?

Accepted Answer

A)  economic factors 
B)  habit 
C)  fear of the unknown 
D)  lack of awareness 
E)  social factors 
A)  economic factors 
B)  habit 
C)  fear of the unknown 
D)  lack of awareness 
E)  social factors

Question 13

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Accepted Answer

A) True 
 B)False

Question 14

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

Accepted Answer

A) True 
 B)False

Question 15

A structural change affects all of the following EXCEPT

Accepted Answer

A)  performance appraisals. 
B)  rewards. 
C)  communication. 
D)  decision-making. 
E)  All of these are affected by structural changes. 
A)  performance appraisals. 
B)  rewards. 
C)  communication. 
D)  decision-making. 
E)  All of these are affected by structural changes.

Question 16

Which organizational source of resistance to change occurs when changes totasks don't take into account the interdependence among organizational elements such as people, structure, tasks, and the information system?

Accepted Answer

A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia 
A)  changes in resource allocation 
B)  narrow focus of change 
C)  overdetermination 
D)  threatened expertise 
E)  group inertia

Question 17

The survey feedback process includes five distinct stages that begin with problem identification.

Accepted Answer

A) True 
 B)False

Question 18

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

Accepted Answer

A) True 
 B)False

Question 19

In Lewin's Process Model of change, the process by which people become aware of the need for change is called

Accepted Answer

A)  refreezing. 
B)  unfreezing. 
C)  congealing. 
D)  annealing. 
E)  dissolving. 
A)  refreezing. 
B)  unfreezing. 
C)  congealing. 
D)  annealing. 
E)  dissolving.

Question 20

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies.
-​fear of the unknown

Accepted Answer

A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar. 
A) ​The structural changes at Rayu's company involve no downsizing and will dramatically reduce inefficiency and red tape.Still, Rayu doesn't like the changes because he doesn't want to put forth effort into learning a new way of doing things. 
B) ​Vega was on vacation when the new process for bug documentation rolled out.Nobody bothered to tell her, so she documented several bugs using the old process. 
C) Bianca loves the new corporate dress code.However, her coworkers make fun of her for adhering to it, so after a few days, she stops. 
D) ​Giles is against the new structural changes because he's afraid that they will cost him his job. 
E) ​Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
F)​Kenny, the director of a hospital pharmacy, decides to upgrade the decades-old pharmacy software to a sleeker and newer system.After the upgrade, the pharmacy's electronic records become incompatible with those of the inpatient and outpatient clinics, which are still using old software.The workarounds this requires cause an overall decline in efficiency despite the fact that the new software system is indeed better in the abstract.
G)​Edmond's job has been redesigned to be more in line with his talents and interests.Although he knows logically that the changes are good, Edmond resists the changes for the simple reason that he's uncomfortable with anything unfamiliar.

Which organizational source of resistance to change occurs when group norms act as a brake on individual attempts at behavior change?

The sixth step in the integrative framework for the implementation of task redesign is

A major problem of training programs is

The eighth step in the integrative framework for the implementation of task redesign is

The expected benefits from quality-of-work-lifeprograms include all of the following EXCEPT

Many efforts to create change in organizations adopt too narrow a focus.

The last step in Lewin's change process is ____________________.

In the absence of information regarding a change, employees may fill the gap with

Organization development

___________________________________ ensures that a firm functions properly during the change process.

A major problem with training programs is transferring employee learning to the workplace.

Which source of individual resistance to change occurs when people fear that change will make their jobs obsolete or reduce their opportunities for future pay increases?

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

A structural change affects all of the following EXCEPT

Which organizational source of resistance to change occurs when changes totasks don't take into account the interdependence among organizational elements such as people, structure, tasks, and the information system?

The survey feedback process includes five distinct stages that begin with problem identification.

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

In Lewin's Process Model of change, the process by which people become aware of the need for change is called

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -fear of the unknown

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

Exam 16: Organization Change and Change Management

Which organizational source of resistance to change occurs when group norms act as a brake on individual attempts at behavior change?

The sixth step in the integrative framework for the implementation of task redesign is

A major problem of training programs is

The eighth step in the integrative framework for the implementation of task redesign is

The expected benefits from quality-of-work-lifeprograms include all of the following EXCEPT

Many efforts to create change in organizations adopt too narrow a focus.

The last step in Lewin's change process is ____________________.

In the absence of information regarding a change, employees may fill the gap with

Organization development

___________________________________ ensures that a firm functions properly during the change process.

A major problem with training programs is transferring employee learning to the workplace.

Which source of individual resistance to change occurs when people fear that change will make their jobs obsolete or reduce their opportunities for future pay increases?

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

A structural change affects all of the following EXCEPT

Which organizational source of resistance to change occurs when changes totasks don't take into account the interdependence among organizational elements such as people, structure, tasks, and the information system?

The survey feedback process includes five distinct stages that begin with problem identification.

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

In Lewin's Process Model of change, the process by which people become aware of the need for change is called

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -​fear of the unknown

An Overview of Organizational Behavior

The Changing Environment of Organizations

Individual Differences

Individual Values, Perceptions, and Reactions

Motivating Behavior

Motivating Behavior with Work and Rewards

Groups and Teams

Decision Making and Problem Solving

Communication

Managing Conflict and Negotiating

Traditional Leadership Approaches

Contemporary Views of Leadership in Organizations

Power, Influence, and Politics

Organizational Structure and Design

Organizational Culture

Filters

Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies. -fear of the unknown