Question 1

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Accepted Answer

A)  freezing, changing, and intervention. 
B)  unfreezing, change agent, and freezing. 
C)  unfreezing, changing, and refreezing. 
D)  intervention, refreezing, and change agent. 
E)  none of these. 
A)  freezing, changing, and intervention. 
B)  unfreezing, change agent, and freezing. 
C)  unfreezing, changing, and refreezing. 
D)  intervention, refreezing, and change agent. 
E)  none of these.

Question 2

A disparity between existing and desired performance levels is known as a(n) _____ .

Accepted Answer

The answer of A disparity between existing and desired performance...

Question 3

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 4

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

Accepted Answer

The answer of A type of OD intervention in which...

Question 5

Centralization and short time horizon are primarily used by creative organizations.

Accepted Answer

A) True 
 B)False

Question 6

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Accepted Answer

A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of understanding and trust 
D)  Uncertainty 
E)  Goals and rewards 
A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of understanding and trust 
D)  Uncertainty 
E)  Goals and rewards

Question 7

Two specific tools that can smooth the change process include organizational development and programs for training and development.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

Accepted Answer

A)  exploration 
B)  cooperation 
C)  innovation roles 
D)  risk propensity 
E)  all of these are critical innovation strategies 
A)  exploration 
B)  cooperation 
C)  innovation roles 
D)  risk propensity 
E)  all of these are critical innovation strategies

Question 9

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Accepted Answer

A) True 
 B)False

Question 10

A person who sees the need for and champions productive change within the organization is called an idea champion.

Accepted Answer

A) True 
 B)False

Question 11

A performance gap is a disparity between the performance of the company when compared with a competitor.

Accepted Answer

A) True 
 B)False

Question 12

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .

Accepted Answer

large-grou

Question 13

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

Accepted Answer

A) True 
 B)False

Question 14

_____ uses formal bargaining to win acceptance and approval of a desired change.

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support 
A)  Education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support

Question 15

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Accepted Answer

A)  Organizational development 
B)  Skunkwork 
C)  Telecommuting 
D)  Focus group 
E)  Large-group intervention 
A)  Organizational development 
B)  Skunkwork 
C)  Telecommuting 
D)  Focus group 
E)  Large-group intervention

Question 16

Forces for organizational change exist both in the external environment and within the organization.

Accepted Answer

A) True 
 B)False

Question 17

The disparity between existing and desired performance levels is the need for change.

Accepted Answer

A) True 
 B)False

Question 18

A closed innovation approach generates ideas in-house and sees them through production, marketing, and distribution. Write a short essay that contrasts this approach with "open innovation," including two detailed examples that illustrate your answer.

Accepted Answer

Open innovation extends the se

Question 19

What is force field analysis?

Accepted Answer

A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these 
A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these

Question 20

_____ schedule materials to arrive at a company just as they are needed on the production line.

Accepted Answer

A)  Mass customization system 
B)  LIFO system 
C)  First-in-First-out system 
D)  Just-in-time inventory system 
E)  Last-in-First-out 
A)  Mass customization system 
B)  LIFO system 
C)  First-in-First-out system 
D)  Just-in-time inventory system 
E)  Last-in-First-out

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

A disparity between existing and desired performance levels is known as a(n) _____ .

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

Centralization and short time horizon are primarily used by creative organizations.

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Two specific tools that can smooth the change process include organizational development and programs for training and development.

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

A person who sees the need for and champions productive change within the organization is called an idea champion.

A performance gap is a disparity between the performance of the company when compared with a competitor.

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

_____ uses formal bargaining to win acceptance and approval of a desired change.

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Forces for organizational change exist both in the external environment and within the organization.

The disparity between existing and desired performance levels is the need for change.

A closed innovation approach generates ideas in-house and sees them through production, marketing, and distribution. Write a short essay that contrasts this approach with "open innovation," including two detailed examples that illustrate your answer.

What is force field analysis?

_____ schedule materials to arrive at a company just as they are needed on the production line.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

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Exam 11: Managing Change and Innovation

Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

A disparity between existing and desired performance levels is known as a(n) _____ .

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

Centralization and short time horizon are primarily used by creative organizations.

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Two specific tools that can smooth the change process include organizational development and programs for training and development.

All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

A person who sees the need for and champions productive change within the organization is called an idea champion.

A performance gap is a disparity between the performance of the company when compared with a competitor.

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .

Reasons employees resist change include self-interest, lack of understanding and trust, uncertainty, and different assessments and goals.

_____ uses formal bargaining to win acceptance and approval of a desired change.

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

Forces for organizational change exist both in the external environment and within the organization.

The disparity between existing and desired performance levels is the need for change.

A closed innovation approach generates ideas in-house and sees them through production, marketing, and distribution. Write a short essay that contrasts this approach with "open innovation," including two detailed examples that illustrate your answer.

What is force field analysis?

_____ schedule materials to arrive at a company just as they are needed on the production line.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters