Exam 11: Managing Change and Innovation

What is organizational change and what are two major areas of change in organizations?

Explain the concept of force field analysis.

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT:

At which stage of the change process do managers evaluate problems and opportunities?

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.

Managers and employees that are most involved in an innovation or potential change are often those that seem to prefer the status quo.

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

_____ change is a change in the organization's product or service outputs.

A(n) _____ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Describe the five characteristics of creative people and organizations.

All of the following are characteristics of creative individuals EXCEPT _____.

_____ change is related to the organization's production process, i.e., how the organization does its work.

All of the following are characteristics of creative organizations EXCEPT_____.

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

_____ extends the search for and commercialization of new ideas beyond the boundaries of the organization.

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?

Beth's Barnyard, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.