Exam 10: Listening in Context

Employee retention can be predicted by leadership as well as two organizational climate factors. Identify and describe these factors.

According to survey data, customer service scores are predicted largely by

Describe and give an example of an objective issue in organizational conflict.

__________ support is found in organizations where employees feel safe to share their feelings.

Organizations with well-developed listening systems can experience higher profits.

Two of an organization's main publics are consumers and __________.

Consumers, employees, competitors, and advertisers are examples of an organization's __________.

According to the text, there are nine attributes that can help individuals recognize a Learning (Listening) Organization. Describe and give an example of four of those ways.

Social networking refers to maintaining relationships in technological and web-based networks.

Albrecht and Goldsmith write that social support helps organization members manage __________.

During peak shopping periods in December, a store's employees help co-workers whenever necessary to keep aisles clean and lines short, demonstrating _____________.

__________ are people who play a critical role in defining company values and setting examples for employees.

What four factors are described by Communication scholar Brent Burleson as important to supportive listening in the organization?

Which of the following is an assumption reflected in the Two-Way Symmetrical Model?

Niles takes time to listen as his cubicle mate shares his feelings on the morning's controversial board meeting discussion. What will likely happen because Niles took time to listen to his cubicle mate?

Organizational conflicts that center on __________ issues tend to be more difficult to resolve.

Employees are considered a public in organizations.

Language that focuses responsibility on another person is

Aria does a favor for her work colleague, Heba. Which of the following focuses most on doing favors for coworkers?

__________ is a company that had no e-mail system in its headquarters until around 1996.