Exam 10: Listening in Context

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Identify the two categories of social support. Describe a type of support that falls into each category.

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The art of asking questions is

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Michelle and her co-manager are currently discussing a workplace conflict. If Michelle encourages her coworker to describe the conflict to her without bias, Michelle is engaging in one element of supportive listening.

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In two to three paragraphs, explain how purpose, mission, culture, and climate affect organizational listening.

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Scholar Brent Burleson suggests that listening in the organization should involve focusing on events more than personal feelings.

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Which of the following describes the purpose of an organization?

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Once an organization's culture is determined, it cannot change.

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Name one positive and one negative effect that technology has had on social network support in organizations.

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Listening is affected by organization concepts of purpose, mission, climate, and __________.

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A newspaper publishing group claims it values unbiased reporting but pays its columnists extra money to write about certain controversial issues. This is a culture gap.

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