Exam 10: Listening in Context

A hospital sends out surveys to its employees, who reply with feedback that the food service is not adequately meeting their needs. The hospital installs a coffee and pastry cart in the main lobby, even though the employees were indicating that changes were needed in cafeteria options. Which communication failure is the hospital experiencing?

Employees at a restaurant make a request to the group of owners that the kitchen layout be rearranged and certain duties clarified. The owners re-work the kitchen based on these requests, demonstrating collaboration.

Drake's grocery store responds the moment they hear about a product recall, removing the items from shelves and then posting notices about the recall on the empty shelves. Minda's store posts a recall notice on the door that night and places other inventory on the shelf. In this scenario, Drake's company is likely to appear more competitive to consumer publics.

Which of the following is NOT a benefit of good organizational listening?

A whole-body listener will hear things that a customer is not saying.

Good listening organizations will have similar purposes and mission statements.

A nonprofit organization decided to let its employees find out about its bankruptcy filings through a local newspaper article. This decision is linked to which form of social support?

What is a basic definition for organizational listening?

What is organizational cognition?

Providing books to members of the community is an example of a library's __________.

Companies should listen more when employees are angry than when employees are happy.

What is inquiry, and why is it important to organizational listening?

The art of asking questions is known as __________.

Define and identify one example to describe an organizational culture gap. Be sure to explain why your example describes a culture gap.

__________________happens when an organization listens to and is responsive to the needs and values of its employees.

Using the listening organization model, list three suggestions for improving personal listening.

What is whole-body listening, and how can it be used to improve customer service?

Organizational __________ is largely an employee's evaluation of his or her work environment.

A listening safe zone is

Employees at a local indoor rock climbing facility share the beliefs that shoes are not required in their workplace, playing while at work is to be encouraged, and "the last one up to the peak is a rotten egg." These specific behaviors demonstrate