Question 1

Collaborative environments support both the communication and collaboration of two or more people.

Accepted Answer

A) True 
 B)False

Question 2

How are skill and knowledge owners identified in most organizations with expertise locator systems today?

Accepted Answer

A) Self-assessment. 
B) Document analysis by expert systems. 
C) CBR systems. 
D) Data mining. 
E) Natural language processing. 
A) Self-assessment. 
B) Document analysis by expert systems. 
C) CBR systems. 
D) Data mining. 
E) Natural language processing.

Question 3

The creation of knowledge sharing systems is based on the collection of tacit knowledge.

Accepted Answer

A) True 
 B)False

Question 4

What are the five specific types of knowledge sharing systems described in Chapter 8? Give a brief description of how each is meant to facilitate knowledge sharing.

Accepted Answer

1. Incident report databases record and

Question 5

What is a knowledge portal?

Accepted Answer

A) The first KM initiative that demonstrates ROI at an organization. 
B) Security and privacy measures placed on access to corporate databases. 
C) A customizable common user interface for distributed knowledge resources. 
D) The Web page that is the front end to an organization's e-business presence. 
E) A KM technology that limits the number of employees who can work on a document simultaneously. 
A) The first KM initiative that demonstrates ROI at an organization. 
B) Security and privacy measures placed on access to corporate databases. 
C) A customizable common user interface for distributed knowledge resources. 
D) The Web page that is the front end to an organization's e-business presence. 
E) A KM technology that limits the number of employees who can work on a document simultaneously.

Question 6

Portals provide a common user interface to distributed repositories of information.

Accepted Answer

A) True 
 B)False

Question 7

Describe how knowledge sharing systems may be viewed as a knowledge market. How do knowledge owners and seekers affect this market?

Accepted Answer

Similar to how traditional markets requi

Question 8

What type of knowledge is normally stored in a knowledge repository?

Accepted Answer

A) Tacit individual knowledge. 
B) Explicit organizational knowledge. 
C) Tacit individual and organizational knowledge. 
D) Explicit individual and organizational knowledge. 
E) Tacit individual and explicit organizational knowledge. 
A) Tacit individual knowledge. 
B) Explicit organizational knowledge. 
C) Tacit individual and organizational knowledge. 
D) Explicit individual and organizational knowledge. 
E) Tacit individual and explicit organizational knowledge.

Question 9

What is the primary knowledge sharing impact of groupware software?

Accepted Answer

A) Brings together distributed team members for face-to-face meetings. 
B) Facilitates launching communities of practice. 
C) Formalizes knowledge externalization. 
D) Increases communication between team members. 
E) Enables intelligent scheduling of meetings and resource allocation. 
A) Brings together distributed team members for face-to-face meetings. 
B) Facilitates launching communities of practice. 
C) Formalizes knowledge externalization. 
D) Increases communication between team members. 
E) Enables intelligent scheduling of meetings and resource allocation.

Question 10

Knowledge sharing systems may differ along many characteristics including if the results shared are successes or failures.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a potential difference that is measured between different types of knowledge sharing systems?

Accepted Answer

A) Application. 
B) Results. 
C) Size. 
D) Orientation. 
E) None of the above. 
A) Application. 
B) Results. 
C) Size. 
D) Orientation. 
E) None of the above.

Question 12

Briefly define corporate memory and how KM is related to corporate memory.

Accepted Answer

Corporate memory is the collection of al

Question 13

What specific type of knowledge sharing system reports negative or positive experiences to the knowledge sharing community, normally within an industry?

Accepted Answer

A) Report generation systems. 
B) Incident report databases. 
C) Experience repositories. 
D) Role playing systems. 
E) Alert systems. 
A) Report generation systems. 
B) Incident report databases. 
C) Experience repositories. 
D) Role playing systems. 
E) Alert systems.

Question 14

What is a document management system? How does it support knowledge sharing?

Accepted Answer

Document management systems are composed

Question 15

What causes corporate memory loss?

Accepted Answer

A) Employee turnover or retirement. 
B) Proliferation of disparate information sources. 
C) Inadequate support for communication. 
D) Lack of appropriate technologies for organization of documents. 
E) All of the above. 
A) Employee turnover or retirement. 
B) Proliferation of disparate information sources. 
C) Inadequate support for communication. 
D) Lack of appropriate technologies for organization of documents. 
E) All of the above.

Question 16

Paper memorandums are still the primary communication medium for KM applications.

Accepted Answer

A) True 
 B)False

Question 17

Knowledge sharing systems are envisioned to become __________, automatically eliciting and providing knowledge.

Accepted Answer

A) knowledge brokers. 
B) intelligent assistants. 
C) knowledge application systems. 
D) data miners. 
E) knowledge repositories. 
A) knowledge brokers. 
B) intelligent assistants. 
C) knowledge application systems. 
D) data miners. 
E) knowledge repositories.

Question 18

What are the drawbacks of using employee self-assessment for identification in EL systems? How can this be overcome and why is this technique not utilized more often to limit self-assessment drawbacks?

Accepted Answer

The main problem with using self-assessm

Question 19

It is important for all lessons collected for a lessons learned system to be evaluated for correctness and relevancy.

Accepted Answer

A) True 
 B)False

Question 20

The KM most significant impact of workflow systems is the fact that they are training tools.

Accepted Answer

A) True 
 B)False

Collaborative environments support both the communication and collaboration of two or more people.

How are skill and knowledge owners identified in most organizations with expertise locator systems today?

The creation of knowledge sharing systems is based on the collection of tacit knowledge.

What are the five specific types of knowledge sharing systems described in Chapter 8? Give a brief description of how each is meant to facilitate knowledge sharing.

What is a knowledge portal?

Portals provide a common user interface to distributed repositories of information.

Describe how knowledge sharing systems may be viewed as a knowledge market. How do knowledge owners and seekers affect this market?

What type of knowledge is normally stored in a knowledge repository?

What is the primary knowledge sharing impact of groupware software?

Knowledge sharing systems may differ along many characteristics including if the results shared are successes or failures.

Which of the following is not a potential difference that is measured between different types of knowledge sharing systems?

Briefly define corporate memory and how KM is related to corporate memory.

What specific type of knowledge sharing system reports negative or positive experiences to the knowledge sharing community, normally within an industry?

What is a document management system? How does it support knowledge sharing?

What causes corporate memory loss?

Paper memorandums are still the primary communication medium for KM applications.

Knowledge sharing systems are envisioned to become __________, automatically eliciting and providing knowledge.

What are the drawbacks of using employee self-assessment for identification in EL systems? How can this be overcome and why is this technique not utilized more often to limit self-assessment drawbacks?

It is important for all lessons collected for a lessons learned system to be evaluated for correctness and relevancy.

The KM most significant impact of workflow systems is the fact that they are training tools.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters

Exam 8: Knowledge Sharing Systems

Collaborative environments support both the communication and collaboration of two or more people.

How are skill and knowledge owners identified in most organizations with expertise locator systems today?

The creation of knowledge sharing systems is based on the collection of tacit knowledge.

What are the five specific types of knowledge sharing systems described in Chapter 8? Give a brief description of how each is meant to facilitate knowledge sharing.

What is a knowledge portal?

Portals provide a common user interface to distributed repositories of information.

Describe how knowledge sharing systems may be viewed as a knowledge market. How do knowledge owners and seekers affect this market?

What type of knowledge is normally stored in a knowledge repository?

What is the primary knowledge sharing impact of groupware software?

Knowledge sharing systems may differ along many characteristics including if the results shared are successes or failures.

Which of the following is not a potential difference that is measured between different types of knowledge sharing systems?

Briefly define corporate memory and how KM is related to corporate memory.

What specific type of knowledge sharing system reports negative or positive experiences to the knowledge sharing community, normally within an industry?

What is a document management system? How does it support knowledge sharing?

What causes corporate memory loss?

Paper memorandums are still the primary communication medium for KM applications.

Knowledge sharing systems are envisioned to become __________, automatically eliciting and providing knowledge.

What are the drawbacks of using employee self-assessment for identification in EL systems? How can this be overcome and why is this technique not utilized more often to limit self-assessment drawbacks?

It is important for all lessons collected for a lessons learned system to be evaluated for correctness and relevancy.

The KM most significant impact of workflow systems is the fact that they are training tools.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Foundations

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters