Question 1

A strategy based on the ability to deliver products and services faster than competitors is called ______________________________.

Accepted Answer

The answer of A strategy based on the ability to...

Question 2

An example of organizational change is

Accepted Answer

A)  the switch to a new production method. 
B)  the decision to offer a new product line. 
C)  the introductions of a new pay for performance system. 
D)  all of these 
E)  the switch to a new production method or the decision to offer a new product line. 
A)  the switch to a new production method. 
B)  the decision to offer a new product line. 
C)  the introductions of a new pay for performance system. 
D)  all of these 
E)  the switch to a new production method or the decision to offer a new product line.

Question 3

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 4

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Accepted Answer

A) True 
 B)False

Question 5

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Accepted Answer

A) True 
 B)False

Question 6

Adam's Ants, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

Accepted Answer

A)  Disagreements about the benefits 
B)  Uncertainty about the future 
C)  A lack of trust 
D)  Fear of organizational loss 
E)  All of these 
A)  Disagreements about the benefits 
B)  Uncertainty about the future 
C)  A lack of trust 
D)  Fear of organizational loss 
E)  All of these

Question 7

Creative organizations

Accepted Answer

A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach. 
A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach.

Question 8

A performance gap is a disparity between the performance of the company when compared with a competitor.

Accepted Answer

A) True 
 B)False

Question 9

Name and briefly describe the four roles in championing an idea for organizational change.

Accepted Answer

The first role is the inventor, who deve

Question 10

The __________ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Accepted Answer

A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team 
A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team

Question 11

Which of these indicate a disparity between existing and desired performance levels?

Accepted Answer

A)  Environmental opportunity 
B)  Performance gap 
C)  Behavioral occurrence 
D)  Critical incident 
E)  Organizational structural imbalance 
A)  Environmental opportunity 
B)  Performance gap 
C)  Behavioral occurrence 
D)  Critical incident 
E)  Organizational structural imbalance

Question 12

A(n) ____________________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Accepted Answer

The answer of A(n) ____________________ is a separate small, informal,...

Question 13

List the five specific tactics that can be used to overcome employee resistance to change.

Accepted Answer

Communication and ed

Question 14

Training is one of the most frequently used approaches to changing people's mindsets.

Accepted Answer

A) True 
 B)False

Question 15

A product change is a change in the organization's product or service outputs.

Accepted Answer

A) True 
 B)False

Question 16

__________ is a type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent.

Accepted Answer

A)  Team building activities 
B)  Survey feedback activities 
C)  Intergroup activities 
D)  Process-consolidation activities 
E)  Symbiotic leadership activities 
A)  Team building activities 
B)  Survey feedback activities 
C)  Intergroup activities 
D)  Process-consolidation activities 
E)  Symbiotic leadership activities

Question 17

Describe the three innovative strategies for new products and technologies.

Accepted Answer

Exploration is the stage where ideas for

Question 18

________ change is a change in the organization's product or service outputs.

Accepted Answer

A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creative 
E)  Incremental 
A)  Technology 
B)  Product 
C)  Entrepreneurship 
D)  Creative 
E)  Incremental

Question 19

A change agent is an OD specialist who contracts with an organization to facilitate change.

Accepted Answer

A) True 
 B)False

Question 20

People change refers to a change in the attitudes and behaviors of a few employees in the organization.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Change and Innovation

A strategy based on the ability to deliver products and services faster than competitors is called ______________________________.

An example of organizational change is

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Adam's Ants, Inc. has decided to restructure the entire organization. You hold a meeting with your employees to notify them of the change. You do not give them any detailed information. Which of the barriers to change would you expect your employees to exhibit?

Creative organizations

A performance gap is a disparity between the performance of the company when compared with a competitor.

Name and briefly describe the four roles in championing an idea for organizational change.

The __________ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Which of these indicate a disparity between existing and desired performance levels?

A(n) ____________________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

List the five specific tactics that can be used to overcome employee resistance to change.

Training is one of the most frequently used approaches to changing people's mindsets.

A product change is a change in the organization's product or service outputs.

__________ is a type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent.

Describe the three innovative strategies for new products and technologies.

________ change is a change in the organization's product or service outputs.

A change agent is an OD specialist who contracts with an organization to facilitate change.

People change refers to a change in the attitudes and behaviors of a few employees in the organization.

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