Exam 20: Information Technology and E-Business

A business performance dashboard is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.

_______________________________________________________ systems help companies track customers' interactions with the firm and allow employees to call up information on past transactions.

An extranet is an internal communications system that uses the technology and standards of the Internet but is accessible only to people within the company.

A(n) __________ system collects, processes, and provides information about an organization's entire enterprise, including orders, product design, production, purchasing, inventory, distribution, HR, receipt of payments, and forecasting of future demands.

Any business that takes place by digital processes over a computer network rather than in physical space refers to ____________________.

One disadvantage of IT is that it beats down the team spirit that is essential for learning, change, and growth.

A system that organizes information in the form of pre-specified reports that managers use in day-to-day decision making is called a(n) ________________________________________.

A single point of access for employees to multiple sources of information that provides personalized access on the corporate intranet is called _____________________________________________.

Susan was just asked to install a process control system at 123 Manufacturing, Inc. Susan should be looking to install which of these?

The greatest value of intranets for knowledge management is increasing the transfer of tacit knowledge.

Efforts to systematically gather knowledge, make it widely available in the organization, and foster a culture of learning is called ________________________________________.

____________________ is software that displays documents on more than one user's screen and allows all users to see changes or comments as they are made by one person.

Which of these is NOT an e-business strategy for integrating bricks and clicks?

A type of information system that supervisors routinely use to help with their record keeping is called a(n)

A(n) __________ system is classified as an operations information system.

Customer relationship management systems are the use of a huge database that combines all of a company's data and allows users to access the data directly, create reports and obtain answers to what-if questions.

An executive information system is a management information system to support the information needs of senior managers dealing with the highest level of strategic decisions.

According to MANAGER'S SHOPTALK in Chapter 20, tips for setting up performance dashboards include all of the following EXCEPT:

Wal-Mart managers use information systems, for example __________, to keep close tabs on inventory.

Jeffrey is a new recruit at We-Compute, Inc. He is totally confused about what transaction-processing system (TPS) does. Which of these definitions should you give him about TPS?