Question 1

Describe $\text {\underline{ one} }$effective technique to gain audience rapport in a presentation.

Accepted Answer

Students should describe $\text {\underline{ one} }$ of these rapport-building techniques:
a. Use effective imagery, including analogies, metaphors, similes, personal anecdotes, personalized statistics, and best- and worst-case scenarios.
b. Use verbal signposts, including previewing, summarizing, and switching directions.
c. Send powerful nonverbal messages by looking professional, animating your body, speaking extemporaneously, punctuating your words, using appropriate eye contact, getting out from behind the podium, and varying your facial expression.

Question 2

What type of hiring or placement interview is usually conducted by people who will be the supervisors and colleagues of a candidate and who take turns asking questions?

Accepted Answer

A)  Group 
B)  Stress 
C)  Panel 
D)  Sequential 
A)  Group 
B)  Stress 
C)  Panel 
D)  Sequential C

Question 3

One of the best online sources for jobs is a company's own website.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following situations might require a feasibility report?

Accepted Answer

A)  The status of a large construction project 
B)  The reporting of monthly sales figures for all divisions 
C)  The investigation results of implementing an on-site employee exercise facility 
D)  A one-page summary of a long article in The New York Times 
A)  The status of a large construction project 
B)  The reporting of monthly sales figures for all divisions 
C)  The investigation results of implementing an on-site employee exercise facility 
D)  A one-page summary of a long article in The New York Times

Question 5

Which of these statements would best explain your qualifications in the body of a cover message?

Accepted Answer

A)  I am a qualified and fully certified criminologist. 
B)  Training in crisis prevention and emergency response has prepared me to serve and protect your community at the River Valley Campus. 
C)  You need a licensed criminologist, and I meet those qualifications. 
D)  With my bachelor's degree from Luther College, I am well-prepared and eager to apply my knowledge in criminology. 
A)  I am a qualified and fully certified criminologist. 
B)  Training in crisis prevention and emergency response has prepared me to serve and protect your community at the River Valley Campus. 
C)  You need a licensed criminologist, and I meet those qualifications. 
D)  With my bachelor's degree from Luther College, I am well-prepared and eager to apply my knowledge in criminology.

Question 6

Which of the following is the best advice for leading or participating in a business meeting?

Accepted Answer

A)  Leave your cell phone on to demonstrate to others your dedication to customers and fellow colleagues. 
B)  Let the leader do most of the talking. 
C)  Don't start the meeting until all attendees arrive. 
D)  Let members who disagree with one another make a complete case for their position while group members give their full attention. 
A)  Leave your cell phone on to demonstrate to others your dedication to customers and fellow colleagues. 
B)  Let the leader do most of the talking. 
C)  Don't start the meeting until all attendees arrive. 
D)  Let members who disagree with one another make a complete case for their position while group members give their full attention.

Question 7

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

Accepted Answer

A)  Chronological 
B)  Topic/Function 
C)  Geographical 
D)  Simple/Complex 
A)  Chronological 
B)  Topic/Function 
C)  Geographical 
D)  Simple/Complex

Question 8

Individuals rather than teams generally produce quicker, more accurate decisions.

Accepted Answer

A) True 
 B)False

Question 9

No meeting should be called unless it is important, can't wait, and requires an exchange of ideas.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the best purpose statement for an informal report?

Accepted Answer

A)  Employees and companies benefit from online-training opportunities. 
B)  Online training 
C)  Online training has proven to be an effective tool for employees and companies. 
D)  To evaluate the effectiveness of an employee online-training program 
A)  Employees and companies benefit from online-training opportunities. 
B)  Online training 
C)  Online training has proven to be an effective tool for employees and companies. 
D)  To evaluate the effectiveness of an employee online-training program

Question 11

What is the best advice to follow when creating a multimedia presentation?

Accepted Answer

A)  Use the same color for all audiences and occasions. 
B)  Avoid using any images or graphics on your multimedia slides so that your audience focuses on your words. 
C)  Limit the number of bullet points to six per slide. 
D)  Use as many animation and sound effects as possible to keep your audience's attention. 
A)  Use the same color for all audiences and occasions. 
B)  Avoid using any images or graphics on your multimedia slides so that your audience focuses on your words. 
C)  Limit the number of bullet points to six per slide. 
D)  Use as many animation and sound effects as possible to keep your audience's attention.

Question 12

Which of the following statements about work teams is most accurate?

Accepted Answer

A)  Teams should avoid conflict to prevent tension among group members. 
B)  To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience. 
C)  Teams produce better decisions when they agree on their purpose and develop procedures to guide them. 
D)  Team members should focus on their individual needs and goals. 
A)  Teams should avoid conflict to prevent tension among group members. 
B)  To be most effective, teams should be comprised of individuals with similar backgrounds, ethnicity, age, skills, and experience. 
C)  Teams produce better decisions when they agree on their purpose and develop procedures to guide them. 
D)  Team members should focus on their individual needs and goals.

Question 13

Analytical reports present data without analysis or recommendations.

Accepted Answer

A) True 
 B)False

Question 14

The most common type of hiring or placement interview is the panel interview.

Accepted Answer

A) True 
 B)False

Question 15

Most jobs today are found through referrals and person-to-person contacts.

Accepted Answer

A) True 
 B)False

Question 16

The most important part of preparing for a business presentation is creating a dynamic, engaging multimedia presentation.

Accepted Answer

A) True 
 B)False

Question 17

A timetable for project completion is included in which section of an informal report?

Accepted Answer

A)  Staffing 
B)  Authorization Request 
C)  Budget 
D)  Proposal 
A)  Staffing 
B)  Authorization Request 
C)  Budget 
D)  Proposal

Question 18

What is the best advice to follow when participating in workplace conversations?

Accepted Answer

A)  Act professionally in all social situations. 
B)  Address all supervisors and customers by their first name. 
C)  Avoid praising others so that you do not come across as a "brownnoser." 
D)  Feel free to openly discuss your workplace frustrations with all colleagues. 
A)  Act professionally in all social situations. 
B)  Address all supervisors and customers by their first name. 
C)  Avoid praising others so that you do not come across as a "brownnoser." 
D)  Feel free to openly discuss your workplace frustrations with all colleagues.

Question 19

Mai has an upcoming panel interview and wants to project positive nonverbal behaviors during it. What is the best advice for her to follow?

Accepted Answer

A)  Sit erect, leaning forward slightly to show interest and confidence. 
B)  Avoid a direct gaze with her interviewers, and look at only the person who asked the question. 
C)  Keep her hands in her pockets so that her interviewers will not notice her shaky hands. 
D)  Use words such as like or basically to fill any dead air. 
A)  Sit erect, leaning forward slightly to show interest and confidence. 
B)  Avoid a direct gaze with her interviewers, and look at only the person who asked the question. 
C)  Keep her hands in her pockets so that her interviewers will not notice her shaky hands. 
D)  Use words such as like or basically to fill any dead air.

Question 20

What is the difference between primary and secondary data? Give $\text {\underline{ one} }$ example of each.

Accepted Answer

Primary data result from firsthand exper

Describe $\text {\underline{ one} }$ effective technique to gain audience rapport in a presentation.

What type of hiring or placement interview is usually conducted by people who will be the supervisors and colleagues of a candidate and who take turns asking questions?

One of the best online sources for jobs is a company's own website.

Which of the following situations might require a feasibility report?

Which of these statements would best explain your qualifications in the body of a cover message?

Which of the following is the best advice for leading or participating in a business meeting?

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

Individuals rather than teams generally produce quicker, more accurate decisions.

No meeting should be called unless it is important, can't wait, and requires an exchange of ideas.

Which of the following is the best purpose statement for an informal report?

What is the best advice to follow when creating a multimedia presentation?

Which of the following statements about work teams is most accurate?

Analytical reports present data without analysis or recommendations.

The most common type of hiring or placement interview is the panel interview.

Most jobs today are found through referrals and person-to-person contacts.

The most important part of preparing for a business presentation is creating a dynamic, engaging multimedia presentation.

A timetable for project completion is included in which section of an informal report?

What is the best advice to follow when participating in workplace conversations?

Mai has an upcoming panel interview and wants to project positive nonverbal behaviors during it. What is the best advice for her to follow?

What is the difference between primary and secondary data? Give $\text {\underline{ one} }$ example of each.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Filters

Exam 17: Documentation Formats

Describe one‾ \text {\underline{ one} } one​ effective technique to gain audience rapport in a presentation.

What type of hiring or placement interview is usually conducted by people who will be the supervisors and colleagues of a candidate and who take turns asking questions?

One of the best online sources for jobs is a company's own website.

Which of the following situations might require a feasibility report?

Which of these statements would best explain your qualifications in the body of a cover message?

Which of the following is the best advice for leading or participating in a business meeting?

Bethany must write a formal business report and reveal the results of a year-long study on employee wellness at each of her company's five locations. What type of organizational pattern should she use?

Individuals rather than teams generally produce quicker, more accurate decisions.

No meeting should be called unless it is important, can't wait, and requires an exchange of ideas.

Which of the following is the best purpose statement for an informal report?

What is the best advice to follow when creating a multimedia presentation?

Which of the following statements about work teams is most accurate?

Analytical reports present data without analysis or recommendations.

The most common type of hiring or placement interview is the panel interview.

Most jobs today are found through referrals and person-to-person contacts.

The most important part of preparing for a business presentation is creating a dynamic, engaging multimedia presentation.

A timetable for project completion is included in which section of an informal report?

What is the best advice to follow when participating in workplace conversations?

Mai has an upcoming panel interview and wants to project positive nonverbal behaviors during it. What is the best advice for her to follow?

What is the difference between primary and secondary data? Give one‾ \text {\underline{ one} } one​ example of each.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Filters

Describe $\text {\underline{ one} }$ effective technique to gain audience rapport in a presentation.

What is the difference between primary and secondary data? Give $\text {\underline{ one} }$ example of each.