Exam 2: Planning Business Messages

The communication process begins when the sender

The communication process begins when the receiver provides feedback to the sender.

Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you can use in your business writing are "you" and "your."

Business writing should be all of the following except

Empathic writers

Following a systematic plan when preparing any document or presentation will make your job easier.

Which of the following demonstrates effective business writing?

Which of the following sentences demonstrates effective business writing?

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

A communication channel

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called ____________________.

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the ____________________ phase.

Communication is successful only when

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Which of the following communication channels is considered the richest medium?

_______________ is the transmission of information and meaning from a sender to a receiver.

Which of the following is most acceptable for business writing?

Words have universal meaning among all cultures.