Question 1

The new organizational chart was presented by our recently hired CEO is an example of a sentence using the ___________________ voice.

Accepted Answer

passive

Question 2

Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.

Accepted Answer

A) True 
 B)False  False

Question 3

A paragraph is unified when it develops at least three ideas.

Accepted Answer

A) True 
 B)False  False

Question 4

Which formal research source is best to obtain firsthand information?

Accepted Answer

A)  Internet websites and articles 
B)  Reference books 
C)  Electronic databases 
D)  Interviews 
A)  Internet websites and articles 
B)  Reference books 
C)  Electronic databases 
D)  Interviews

Question 5

You can expect to write more messages on the job than ever.

Accepted Answer

A) True 
 B)False

Question 6

When should passive voice be used in business writing?

Accepted Answer

A)  When you want to de-emphasize the action or the recipient of the action 
B)  When you want to emphasize the bad news 
C)  When you want to conceal the doer of the action 
D)  Never 
A)  When you want to de-emphasize the action or the recipient of the action 
B)  When you want to emphasize the bad news 
C)  When you want to conceal the doer of the action 
D)  Never

Question 7

The second phase of the 3-x-3 writing process begins with

Accepted Answer

A)  analyzing the audience. 
B)  composing the message. 
C)  researching the topic. 
D)  organizing the message. 
A)  analyzing the audience. 
B)  composing the message. 
C)  researching the topic. 
D)  organizing the message.

Question 8

Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a

Accepted Answer

A)  complete sentence. 
B)  fragment. 
C)  fused or run-on sentence. 
D)  comma splice. 
A)  complete sentence. 
B)  fragment. 
C)  fused or run-on sentence. 
D)  comma splice.

Question 9

Effective paragraphs

Accepted Answer

A)  usually present the main idea in the first sentence. 
B)  are coherent. 
C)  include supporting sentences that expand and explain the main idea. 
D)  All answer choices are correct. 
A)  usually present the main idea in the first sentence. 
B)  are coherent. 
C)  include supporting sentences that expand and explain the main idea. 
D)  All answer choices are correct.

Question 10

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Accepted Answer

A)  put the bad news first. 
B)  begin with the main idea. 
C)  explain all background information first. 
D)  send the message via e-mail, text message, or IM. 
A)  put the bad news first. 
B)  begin with the main idea. 
C)  explain all background information first. 
D)  send the message via e-mail, text message, or IM.

Question 11

Which of the following sentences emphasizes an idea through style?

Accepted Answer

A)  Consider adding a statement of qualifications section on your résumé; but, most important, include specific and relevant previous employment information. 
B)  Add a statement of qualifications section on your résumé, but also include specific and relevant previous employment information. 
C)  A résumé should include a statement of qualifications section and specific and relevant previous employment information. 
D)  You should include a statement of qualifications section and specific and relevant previous employment information on your résumé. 
A)  Consider adding a statement of qualifications section on your résumé; but, most important, include specific and relevant previous employment information. 
B)  Add a statement of qualifications section on your résumé, but also include specific and relevant previous employment information. 
C)  A résumé should include a statement of qualifications section and specific and relevant previous employment information. 
D)  You should include a statement of qualifications section and specific and relevant previous employment information on your résumé.

Question 12

As interns in human resource management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered

Accepted Answer

A)  firsthand information. 
B)  informal documentation. 
C)  supplementary, secondary information. 
D)  scientific experimentation. 
A)  firsthand information. 
B)  informal documentation. 
C)  supplementary, secondary information. 
D)  scientific experimentation.

Question 13

Transitional expressions such as next, first, and finally are useful to show

Accepted Answer

A)  cause and effect. 
B)  illustration. 
C)  comparison and contrast. 
D)  time association. 
A)  cause and effect. 
B)  illustration. 
C)  comparison and contrast. 
D)  time association.

Question 14

Using a hierarchy such as an outline can help you to organize ideas and information.

Accepted Answer

A) True 
 B)False

Question 15

According to communication experts, what is the greatest failing of business writers?

Accepted Answer

A)  Poor spelling 
B)  Unclear sentence structure 
C)  Ambiguous wording 
D)  Poor organization 
A)  Poor spelling 
B)  Unclear sentence structure 
C)  Ambiguous wording 
D)  Poor organization

Question 16

All of the following would probably require informal research methods except

Accepted Answer

A)  routine e-mail messages. 
B)  business letters. 
C)  long reports and complex business problems. 
D)  oral presentations. 
A)  routine e-mail messages. 
B)  business letters. 
C)  long reports and complex business problems. 
D)  oral presentations.

Question 17

One advantage of the direct strategy is that it saves the reader time.

Accepted Answer

A) True 
 B)False

Question 18

A compound-complex sentence contains two complete but related thoughts.

Accepted Answer

A) True 
 B)False

Question 19

What kind of sentence contains an independent clause and a dependent clause?

Accepted Answer

A)  Simple sentence 
B)  Compound sentence 
C)  Complex sentence 
D)  Compound-complex sentence 
A)  Simple sentence 
B)  Compound sentence 
C)  Complex sentence 
D)  Compound-complex sentence

Question 20

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

Accepted Answer

A) True 
 B)False

The new organizational chart was presented by our recently hired CEO is an example of a sentence using the ___________________ voice.

Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.

A paragraph is unified when it develops at least three ideas.

Which formal research source is best to obtain firsthand information?

You can expect to write more messages on the job than ever.

When should passive voice be used in business writing?

The second phase of the 3-x-3 writing process begins with

Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a

Effective paragraphs

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Which of the following sentences emphasizes an idea through style?

As interns in human resource management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered

Transitional expressions such as next, first, and finally are useful to show

Using a hierarchy such as an outline can help you to organize ideas and information.

According to communication experts, what is the greatest failing of business writers?

All of the following would probably require informal research methods except

One advantage of the direct strategy is that it saves the reader time.

A compound-complex sentence contains two complete but related thoughts.

What kind of sentence contains an independent clause and a dependent clause?

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

Communicating in the Digital Age Workplace

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 3: Organizing and Drafting Business Messages

The new organizational chart was presented by our recently hired CEO is an example of a sentence using the ___________________ voice.

Because sentences of 20 or fewer words have the most impact, business writers must restrict all sentences to fewer than 20 words.

A paragraph is unified when it develops at least three ideas.

Which formal research source is best to obtain firsthand information?

You can expect to write more messages on the job than ever.

When should passive voice be used in business writing?

The second phase of the 3-x-3 writing process begins with

Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a

Effective paragraphs

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

Which of the following sentences emphasizes an idea through style?

As interns in human resource management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered

Transitional expressions such as next, first, and finally are useful to show

Using a hierarchy such as an outline can help you to organize ideas and information.

According to communication experts, what is the greatest failing of business writers?

All of the following would probably require informal research methods except

One advantage of the direct strategy is that it saves the reader time.

A compound-complex sentence contains two complete but related thoughts.

What kind of sentence contains an independent clause and a dependent clause?

The most compelling and effective messages contain one repeated sentence pattern rather than a variety of sentences.

Communicating in the Digital Age Workplace

Planning Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters