Question 1

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

A)  Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you. 
B)  If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply. 
C)  Include the sender's entire original message in the body of your reply to clarify the meaning of your response. 
D)  Retain the original subject line to identify a conversation thread even if the topic shifts. 
A)  Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you. 
B)  If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply. 
C)  Include the sender's entire original message in the body of your reply to clarify the meaning of your response. 
D)  Retain the original subject line to identify a conversation thread even if the topic shifts. B

Question 2

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

A)  Please submit your report by August 1 so that the information can be presented at the seminar. 
B)  Please let me know if I may be of further assistance. 
C)  Thank you in advance for answering my questions. 
D)  It's been great talking with you. 
A)  Please submit your report by August 1 so that the information can be presented at the seminar. 
B)  Please let me know if I may be of further assistance. 
C)  Thank you in advance for answering my questions. 
D)  It's been great talking with you. A

Question 4

Most e-mail messages and memos

Accepted Answer

A)  have nonsensitive topics and begin directly. 
B)  require persuasion. 
C)  are indirect and begin with an explanation. 
D)  need not be carefully organized because they are informal. 
A)  have nonsensitive topics and begin directly. 
B)  require persuasion. 
C)  are indirect and begin with an explanation. 
D)  need not be carefully organized because they are informal.

Question 5

Podcasts and wikis are part of the new user-centered virtual environment called

Accepted Answer

A)  the Total Network. 
B)  Web 2.0. 
C)  cloud computing. 
D)  VPN. 
A)  the Total Network. 
B)  Web 2.0. 
C)  cloud computing. 
D)  VPN.

Question 6

All of the following are reasons businesses use social networking except

Accepted Answer

A)  to avoid legal challenges and issues. 
B)  to exchange ideas. 
C)  to share company news. 
D)  to connect with customers and employees. 
A)  to avoid legal challenges and issues. 
B)  to exchange ideas. 
C)  to share company news. 
D)  to connect with customers and employees.

Question 7

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Accepted Answer

The answer of One advantage of a wiki is that...

Question 8

Which of the following is the best title for a blog?

Accepted Answer

A)  Read Now 
B)  Attention 
C)  Five Ways to Get Your Résumé Read 
D)  Résumé Information 
A)  Read Now 
B)  Attention 
C)  Five Ways to Get Your Résumé Read 
D)  Résumé Information

Question 9

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

Accepted Answer

A)  Blogs 
B)  Podcasts 
C)  Wikis 
D)  Web forums 
A)  Blogs 
B)  Podcasts 
C)  Wikis 
D)  Web forums

Question 10

What advice should you follow when using down-editing to reply to an e-mail message?

Accepted Answer

A)  Do not include a courteous opening with your reply message. 
B)  Avoid the use of different colors when inserting your comments. 
C)  Delete the sender's message header, signature, and all unnecessary parts. 
D)  Add a comment after every sentence in the original message. 
A)  Do not include a courteous opening with your reply message. 
B)  Avoid the use of different colors when inserting your comments. 
C)  Delete the sender's message header, signature, and all unnecessary parts. 
D)  Add a comment after every sentence in the original message.

Question 11

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

Accepted Answer

A) True 
 B)False

Question 12

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Accepted Answer

The answer of ____________________ messaging enables you to use the...

Question 13

Which of the following statements about communication in today's workplace is most accurate?

Accepted Answer

A)  Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. 
B)  Individuals are using more mobile electronic devices to communicate with others. 
C)  Because individuals are more dispersed, messages are longer and less frequent. 
D)  Because of social media networks, today's communication includes more one-on-one conversations. 
A)  Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business. 
B)  Individuals are using more mobile electronic devices to communicate with others. 
C)  Because individuals are more dispersed, messages are longer and less frequent. 
D)  Because of social media networks, today's communication includes more one-on-one conversations.

Question 14

Social networks can help connect employees who are geographically dispersed.

Accepted Answer

A) True 
 B)False

Question 15

Crowdsourcing is

Accepted Answer

A)  the ability to send short messages consisting of 140 characters or fewer. 
B)  the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments. 
C)  the use of fraudulent schemes on the Internet. 
D)  an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding. 
A)  the ability to send short messages consisting of 140 characters or fewer. 
B)  the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments. 
C)  the use of fraudulent schemes on the Internet. 
D)  an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.

Question 16

All of the following are reasons businesses use wikis except

Accepted Answer

A)  to improve the brand image of a company. 
B)  to generate feedback from employees before and after meetings. 
C)  to collect and share information to large audiences creating a database for important company information. 
D)  to facilitate project management. 
A)  to improve the brand image of a company. 
B)  to generate feedback from employees before and after meetings. 
C)  to collect and share information to large audiences creating a database for important company information. 
D)  to facilitate project management.

Question 17

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Accepted Answer

A) True 
 B)False

Question 18

A blog is a website with journal entries that are usually written by one person.

Accepted Answer

A) True 
 B)False

Question 19

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Accepted Answer

The answer of To, From, Date, and Subject in an...

Question 20

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Accepted Answer

A)  When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds. 
B)  Feel free to send any kind of message to her coworkers using this medium. 
C)  Identify herself when texting a new contact. 
D)  Send texts while she is having a face-to-face conversation to demonstrate her popularity. 
A)  When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds. 
B)  Feel free to send any kind of message to her coworkers using this medium. 
C)  Identify herself when texting a new contact. 
D)  Send texts while she is having a face-to-face conversation to demonstrate her popularity.

Which of the following is the best tip for replying to e-mail messages?

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Which of the following is the most appropriate closing for an e-mail message or memo?

Most e-mail messages and memos

Podcasts and wikis are part of the new user-centered virtual environment called

All of the following are reasons businesses use social networking except

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Which of the following is the best title for a blog?

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

What advice should you follow when using down-editing to reply to an e-mail message?

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Which of the following statements about communication in today's workplace is most accurate?

Social networks can help connect employees who are geographically dispersed.

Crowdsourcing is

All of the following are reasons businesses use wikis except

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

A blog is a website with journal entries that are usually written by one person.

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters

Exam 5: Short Workplace Messages and Digital Media

Which of the following is the best tip for replying to e-mail messages?

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

Which of the following is the most appropriate closing for an e-mail message or memo?

Most e-mail messages and memos

Podcasts and wikis are part of the new user-centered virtual environment called

All of the following are reasons businesses use social networking except

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Which of the following is the best title for a blog?

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

What advice should you follow when using down-editing to reply to an e-mail message?

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

____________________ messaging enables you to use the Internet or an internal corporate communication platform to communicate in real time with others by exchanging brief text-based messages.

Which of the following statements about communication in today's workplace is most accurate?

Social networks can help connect employees who are geographically dispersed.

Crowdsourcing is

All of the following are reasons businesses use wikis except

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

A blog is a website with journal entries that are usually written by one person.

To, From, Date, and Subject in an e-mail message or a memo are called ____________________ words.

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Document Format Guide

Documentation Formats

Filters