Question 1

You will sound professional and courteous if you include a sentence such as Thank you for your cooperation in the closing paragraph of a request message.

Accepted Answer

A) True 
 B)False  False

Question 2

Jenna is trying to convince her boss that an on-site employee exercise room would benefit the company and employees. When presenting her persuasive message, Jenna should provide monetary evidence proving that an on-site employee exercise room would improve employee absenteeism, reduce employer-paid insurance premiums, and increase employee health.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is the most important part of a bad-news message?

Accepted Answer

A)  A positive, forward-looking closing 
B)  A neutral buffer 
C)  An explanation of the reasons for the bad news 
D)  The bad news itself 
A)  A positive, forward-looking closing 
B)  A neutral buffer 
C)  An explanation of the reasons for the bad news 
D)  The bad news itself C

Question 4

Identify $\text {\underline{ two} }$ ways to use electronic media professionally in the workplace.

Accepted Answer

Students should identify @#LAT-DLM& of the followi

Question 5

What is the best advice to follow when using texting or instant messaging (IM) in the workplace?

Accepted Answer

A)  Keep a single contact list of personal and professional contacts for efficiency. 
B)  Even if you are completing a project or trying to meet a deadline, answer all texts or instant messages immediately. 
C)  Feel free to send sensitive or confidential messages to people you know. 
D)  Check with your supervisor to learn about your organization's messaging policies. 
A)  Keep a single contact list of personal and professional contacts for efficiency. 
B)  Even if you are completing a project or trying to meet a deadline, answer all texts or instant messages immediately. 
C)  Feel free to send sensitive or confidential messages to people you know. 
D)  Check with your supervisor to learn about your organization's messaging policies.

Question 6

A negative-news message that is organized indirectly should begin with a buffer.

Accepted Answer

A) True 
 B)False

Question 7

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements about persuasive messages within an organization is most accurate?

Accepted Answer

A)  It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company. 
B)  Persuasive messages flowing both downward or upward require attention to tone. 
C)  When employees send persuasive messages to their managers, they should include words such as you must or we should to make their messages sound more convincing. 
D)  Instructions or directives from managers to employees should be organized indirectly. 
A)  It is acceptable for managers to be dishonest when trying to persuade others because of their authoritative position in the company. 
B)  Persuasive messages flowing both downward or upward require attention to tone. 
C)  When employees send persuasive messages to their managers, they should include words such as you must or we should to make their messages sound more convincing. 
D)  Instructions or directives from managers to employees should be organized indirectly.

Question 9

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Accepted Answer

A) True 
 B)False

Question 10

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

Accepted Answer

A)  promote good relations. 
B)  formally confirm follow-up procedures. 
C)  establish a record of the incident. 
D)  All answer choices are reasons for written messages. 
A)  promote good relations. 
B)  formally confirm follow-up procedures. 
C)  establish a record of the incident. 
D)  All answer choices are reasons for written messages.

Question 11

Rational appeals are associated with reason and intellect; whereas, emotional appeals relate to status, ego, and sensual feelings.

Accepted Answer

A) True 
 B)False

Question 12

Most businesses make adjustments promptly.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are goals of an adjustment message except to

Accepted Answer

A)  rectify the wrong, if one exists. 
B)  regain the confidence of the customer. 
C)  demonstrate why your company is superior. 
D)  promote future business. 
A)  rectify the wrong, if one exists. 
B)  regain the confidence of the customer. 
C)  demonstrate why your company is superior. 
D)  promote future business.

Question 14

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Accepted Answer

A)  buffer, reasons, bad news, and closing. 
B)  buffer, bad news, reasons, and closing. 
C)  reasons, buffer, bad news, and closing. 
D)  bad news, reasons, buffer, and closing. 
A)  buffer, reasons, bad news, and closing. 
B)  buffer, bad news, reasons, and closing. 
C)  reasons, buffer, bad news, and closing. 
D)  bad news, reasons, buffer, and closing.

Question 15

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

Accepted Answer

A)  As a separate enclosure 
B)  In a bulleted or numbered list in the body of his message 
C)  In paragraph form in the body of his message 
D)  In a follow-up e-mail 
A)  As a separate enclosure 
B)  In a bulleted or numbered list in the body of his message 
C)  In paragraph form in the body of his message 
D)  In a follow-up e-mail

Question 16

When a company is dealing with an internal crisis, the best way for the company to handle this crisis is to let employees and stakeholders find out about the problem through the office grapevine.

Accepted Answer

A) True 
 B)False

Question 17

What is the best advice for you to follow when writing a persuasive claim message?

Accepted Answer

A)  Suggest that you have been intentionally deceived by the company. 
B)  Provide a comprehensive chronology of all details of the claim. 
C)  Close the message with a clear statement of what you want done. 
D)  Include original documentation of invoices, shipping orders, warranties, or payments. 
A)  Suggest that you have been intentionally deceived by the company. 
B)  Provide a comprehensive chronology of all details of the claim. 
C)  Close the message with a clear statement of what you want done. 
D)  Include original documentation of invoices, shipping orders, warranties, or payments.

Question 18

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

Accepted Answer

A) True 
 B)False

Question 19

When delivering bad news, you should always use the indirect strategy to soften the impact.

Accepted Answer

A) True 
 B)False

Question 20

Although instant messaging and text messaging are popular among today's youth, they have not yet emerged as practical communication tools in the workplace.

Accepted Answer

A) True 
 B)False

You will sound professional and courteous if you include a sentence such as Thank you for your cooperation in the closing paragraph of a request message.

Which of the following is the most important part of a bad-news message?

Identify $\text {\underline{ two} }$ ways to use electronic media professionally in the workplace.

What is the best advice to follow when using texting or instant messaging (IM) in the workplace?

A negative-news message that is organized indirectly should begin with a buffer.

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

Which of the following statements about persuasive messages within an organization is most accurate?

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

Rational appeals are associated with reason and intellect; whereas, emotional appeals relate to status, ego, and sensual feelings.

Most businesses make adjustments promptly.

All of the following are goals of an adjustment message except to

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

When a company is dealing with an internal crisis, the best way for the company to handle this crisis is to let employees and stakeholders find out about the problem through the office grapevine.

What is the best advice for you to follow when writing a persuasive claim message?

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

When delivering bad news, you should always use the indirect strategy to soften the impact.

Although instant messaging and text messaging are popular among today's youth, they have not yet emerged as practical communication tools in the workplace.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters

Exam 16: Document Format Guide

You will sound professional and courteous if you include a sentence such as Thank you for your cooperation in the closing paragraph of a request message.

Which of the following is the most important part of a bad-news message?

Identify two‾ \text {\underline{ two} } two​ ways to use electronic media professionally in the workplace.

What is the best advice to follow when using texting or instant messaging (IM) in the workplace?

A negative-news message that is organized indirectly should begin with a buffer.

When you write a claim or complaint letter, an effective persuasive technique is using words and phrases that clearly display how angry you are about the situation.

Which of the following statements about persuasive messages within an organization is most accurate?

If you expect your reader to readily agree with your straightforward claim, use the direct organizational strategy.

Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to

Rational appeals are associated with reason and intellect; whereas, emotional appeals relate to status, ego, and sensual feelings.

Most businesses make adjustments promptly.

All of the following are goals of an adjustment message except to

When you use the indirect strategy to deliver bad news, the recommended order of ideas is

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

When a company is dealing with an internal crisis, the best way for the company to handle this crisis is to let employees and stakeholders find out about the problem through the office grapevine.

What is the best advice for you to follow when writing a persuasive claim message?

When expressing thanks or offering congratulations, a purchased card is more impressive than a handwritten note.

When delivering bad news, you should always use the indirect strategy to soften the impact.

Although instant messaging and text messaging are popular among today's youth, they have not yet emerged as practical communication tools in the workplace.

Communicating in the Digital Age Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

the Job Search and Resumes in the Digital Age

Interviewing and Following up

Correction Symbols and Proofreading Marks

Documentation Formats

Filters

Identify $\text {\underline{ two} }$ ways to use electronic media professionally in the workplace.