Exam 1: Communicating in the Digital Age Workplace

Individuals in high-context cultures prefer direct verbal interaction, value individualism, rely on logic, say "No" directly, and give authority to written information.

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Which statement about ethnocentrism is most accurate?

Which of the following is not a physical barrier for listening?

The United States is an example of a low-context culture.

Communication style is the most important dimension of culture.

Which of the following is a common trait of a business communicator from a low-context culture?

The term ____________________ means that websites and Web applications have moved from "read only" to "read-write," thus enabling users to participate, collaborate, and network in unprecedented ways. It is one of many new communication technologies that is reshaping the world of work.

Most people are good listeners.

Our culture molds the way we think, behave, and communicate.

Operating a computer is an example of a "soft" skill.

Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and

When verbal and nonverbal messages conflict, listeners tend to believe the verbal message.

Recruiters often rank communication skills as the highest skill set sought by employers.

Which of the following tips should you follow to improve your nonverbal communication skills?

According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?

Which of the following statements about nonverbal communication is most accurate?

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Which of the following countries would likely view a business contract as a binding document?

A listener who nods her head and maintains eye contact with a speaker is probably