Question 1

When is the grapevine most likely to cause problems?

Accepted Answer

A)  When a message does not include any noise 
B)  When the vertical network is used 
C)  When many people tell the same message to a few people 
D)  When the original message is ill-informed 
E)  When one person spreads a message to many other people 
A)  When a message does not include any noise 
B)  When the vertical network is used 
C)  When many people tell the same message to a few people 
D)  When the original message is ill-informed 
E)  When one person spreads a message to many other people

Question 2

Which of the following is an advantage that written communication has over oral communication?

Accepted Answer

A)  It is more suitable when a message is nonroutine. 
B)  It can be used to transfer information. 
C)  It is faster than oral communication. 
D)  It is more suitable when a message is personal. 
E)  It provides a permanent record of an exchange. 
A)  It is more suitable when a message is nonroutine. 
B)  It can be used to transfer information. 
C)  It is faster than oral communication. 
D)  It is more suitable when a message is personal. 
E)  It provides a permanent record of an exchange.

Question 3

Information that is complete:

Accepted Answer

A)  must be available at the appropriate time. 
B)  must present all pertinent facts. 
C)  must accurately reflect the real world. 
D)  must have bearing on the problem at hand. 
E)  must be useful to managers according to circumstances. 
A)  must be available at the appropriate time. 
B)  must present all pertinent facts. 
C)  must accurately reflect the real world. 
D)  must have bearing on the problem at hand. 
E)  must be useful to managers according to circumstances.

Question 4

Which of the following is a kind of grapevine?

Accepted Answer

A)  Gossip chain 
B)  Vertical network 
C)  Horizontal network 
D)  Intranets 
E)  Extranets 
A)  Gossip chain 
B)  Vertical network 
C)  Horizontal network 
D)  Intranets 
E)  Extranets

Question 5

Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of:

Accepted Answer

A)  noise evaluation. 
B)  decoding. 
C)  information overload. 
D)  channel selection. 
E)  encoding. 
A)  noise evaluation. 
B)  decoding. 
C)  information overload. 
D)  channel selection. 
E)  encoding.

Question 6

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) _____ system which has detailed information about the seasons during which theaters receive the most number of viewers.

Accepted Answer

A)  transaction-processing 
B)  decision support 
C)  artificial intelligence 
D)  management information 
E)  intranet 
A)  transaction-processing 
B)  decision support 
C)  artificial intelligence 
D)  management information 
E)  intranet

Question 7

Which barrier to communication exists when a sender is considered an unreliable source of information?

Accepted Answer

A)  Information overload 
B)  Language differences 
C)  Prejudice 
D)  Lack of credibility 
E)  Poor listening habits 
A)  Information overload 
B)  Language differences 
C)  Prejudice 
D)  Lack of credibility 
E)  Poor listening habits

Question 8

Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____ does not occur.

Accepted Answer

overload
Regulating informatio

Question 9

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Credibility about a subject

Accepted Answer

A) Individual barrier 
B) Organizational barrier 
A) Individual barrier 
B) Organizational barrier

Question 10

Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:

Accepted Answer

A)  miscommunication. 
B)  semantics. 
C)  decoding. 
D)  noise. 
E)  oversight. 
A)  miscommunication. 
B)  semantics. 
C)  decoding. 
D)  noise. 
E)  oversight.

Question 11

Which of the following is a characteristic of vertical communication?

Accepted Answer

A)  It consists exclusively of messages from subordinates to superiors. 
B)  It is limited to communication between two subsequent levels in an organization. 
C)  It can involve only two people. 
D)  It includes communication that flows up and down an organization. 
E)  It typically covers informal reporting lines. 
A)  It consists exclusively of messages from subordinates to superiors. 
B)  It is limited to communication between two subsequent levels in an organization. 
C)  It can involve only two people. 
D)  It includes communication that flows up and down an organization. 
E)  It typically covers informal reporting lines.

Question 12

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Status or power differences

Accepted Answer

A) Individual barrier 
B) Organizational barrier 
A) Individual barrier 
B) Organizational barrier

Question 13

Which of the following is an advantage of the intranet?

Accepted Answer

A)  It curbs the use of grapevine communication among employees. 
B)  It allows an organization to share information with other organizations. 
C)  It primarily assists with executive-level decisions and problems. 
D)  It provides outsiders access to a firm's data base. 
E)  It helps companies in securing important information. 
A)  It curbs the use of grapevine communication among employees. 
B)  It allows an organization to share information with other organizations. 
C)  It primarily assists with executive-level decisions and problems. 
D)  It provides outsiders access to a firm's data base. 
E)  It helps companies in securing important information.

Question 14

Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n):

Accepted Answer

A)  expert system. 
B)  intranet. 
C)  transaction processing systems. 
D)  artificial intelligence systems. 
E)  executive support system. 
A)  expert system. 
B)  intranet. 
C)  transaction processing systems. 
D)  artificial intelligence systems. 
E)  executive support system.

Question 15

The EPA is considering two different sticker designs for auto fuel economy. One design included a letter grade A+ to D, but a few members argued that the letter grade fell short because it is imbued with memories people have of school. Some others argued that it was simple and easy to understand. The result was that neither of the parties tried to understand what the other was saying. This scenario best exemplifies the organizational barrier of:

Accepted Answer

A)  semantics. 
B)  information overload. 
C)  status difference. 
D)  different perceptions. 
E)  conflicting signals. 
A)  semantics. 
B)  information overload. 
C)  status difference. 
D)  different perceptions. 
E)  conflicting signals.

Question 16

Which of the following is an example of upward communication in organizations?

Accepted Answer

A)  An email sent by a higher-level manager of a company appreciating the work of a fresher 
B)  A leave request sent by a team member to the team manager 
C)  A suggestion given by a manager in a team meeting 
D)  A news letter containing information about the annual profits of an organization 
E)  An email containing the specifications of a project sent by a manager to a subordinate 
A)  An email sent by a higher-level manager of a company appreciating the work of a fresher 
B)  A leave request sent by a team member to the team manager 
C)  A suggestion given by a manager in a team meeting 
D)  A news letter containing information about the annual profits of an organization 
E)  An email containing the specifications of a project sent by a manager to a subordinate

Question 17

Which of the following is an example of organizational barriers to effective communication?

Accepted Answer

A)  Conflicting or inconsistent signals 
B)  Credibility about the subject 
C)  Reluctance to communicate 
D)  Predispositions about a subject 
E)  Status differences 
A)  Conflicting or inconsistent signals 
B)  Credibility about the subject 
C)  Reluctance to communicate 
D)  Predispositions about a subject 
E)  Status differences

Question 18

Information that provides all of the facts about a situation is described as _____.

Accepted Answer

A)  incidental 
B)  solicited 
C)  timely 
D)  relevant 
E)  trivial 
A)  incidental 
B)  solicited 
C)  timely 
D)  relevant 
E)  trivial

Question 19

Which of the following is an advantage of the executive support system?

Accepted Answer

A)  It is designed to duplicate human behavior. 
B)  It is designed to address only specific problems. 
C)  It can imitate the thought processes of human experts in a particular field. 
D)  It allows a user some flexibility in attacking a variety of problem situations. 
E)  It can limit access to an intranet. 
A)  It is designed to duplicate human behavior. 
B)  It is designed to address only specific problems. 
C)  It can imitate the thought processes of human experts in a particular field. 
D)  It allows a user some flexibility in attacking a variety of problem situations. 
E)  It can limit access to an intranet.

Question 20

How can one overcome communication barriers by regulating information flow?

Accepted Answer

A)  By checking at a later time to be sure that a message has been received 
B)  By ensuring that overload does not occur 
C)  By encouraging one-way communication 
D)  By asserting status difference 
E)  By exhibiting a predisposition about a subject 
A)  By checking at a later time to be sure that a message has been received 
B)  By ensuring that overload does not occur 
C)  By encouraging one-way communication 
D)  By asserting status difference 
E)  By exhibiting a predisposition about a subject

When is the grapevine most likely to cause problems?

Which of the following is an advantage that written communication has over oral communication?

Information that is complete:

Which of the following is a kind of grapevine?

Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of:

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) _____ system which has detailed information about the seasons during which theaters receive the most number of viewers.

Which barrier to communication exists when a sender is considered an unreliable source of information?

Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____ does not occur.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Credibility about a subject

Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:

Which of the following is a characteristic of vertical communication?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Status or power differences

Which of the following is an advantage of the intranet?

Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n):

Which of the following is an example of upward communication in organizations?

Which of the following is an example of organizational barriers to effective communication?

Information that provides all of the facts about a situation is described as _____.

Which of the following is an advantage of the executive support system?

How can one overcome communication barriers by regulating information flow?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 12: Communication in Organizations

When is the grapevine most likely to cause problems?

Which of the following is an advantage that written communication has over oral communication?

Information that is complete:

Which of the following is a kind of grapevine?

Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of:

A marketer for a motion picture company is determining when to release a movie to gain maximum exposure and viewers. The marketer needs to use a(n) _____ system which has detailed information about the seasons during which theaters receive the most number of viewers.

Which barrier to communication exists when a sender is considered an unreliable source of information?

Regulating information flow is an organizational skill in which the sender or receiver takes steps to ensure that _____ does not occur.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Credibility about a subject

Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:

Which of the following is a characteristic of vertical communication?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Status or power differences

Which of the following is an advantage of the intranet?

Eufronio is the CEO of a company. Each morning he gets information related to the industrial environment and the strategies used by his company's competitors. This helps him in making informed decisions for his company. The type of system he is using is a(n):

Which of the following is an example of upward communication in organizations?

Which of the following is an example of organizational barriers to effective communication?

Information that provides all of the facts about a situation is described as _____.

Which of the following is an advantage of the executive support system?

How can one overcome communication barriers by regulating information flow?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters