Question 1

Horizontal communication is different from vertical communication in that it involves:

Accepted Answer

A)  superiors and subordinates. 
B)  upward communication. 
C)  downward communication. 
D)  colleagues and peers at the same level of an organization. 
E)  formal communication. 
A)  superiors and subordinates. 
B)  upward communication. 
C)  downward communication. 
D)  colleagues and peers at the same level of an organization. 
E)  formal communication.

Question 2

Which of the following is a characteristic of horizontal communication?

Accepted Answer

A)  Horizontal communication occurs more among nonmanagers than among managers. 
B)  Horizontal communication covers only informal communication in an organization. 
C)  Horizontal communication is limited to two participants. 
D)  Horizontal communication primarily involves a superior and a subordinate. 
E)  Horizontal communication flows laterally within an organization. 
A)  Horizontal communication occurs more among nonmanagers than among managers. 
B)  Horizontal communication covers only informal communication in an organization. 
C)  Horizontal communication is limited to two participants. 
D)  Horizontal communication primarily involves a superior and a subordinate. 
E)  Horizontal communication flows laterally within an organization.

Question 3

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information pertains to the problem at hand.

Accepted Answer

A) Accurate 
B) Complete 
C) Relevant 
D) Timely 
A) Accurate 
B) Complete 
C) Relevant 
D) Timely

Question 4

Michelle was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of:

Accepted Answer

A)  inconsistent signals. 
B)  credibility. 
C)  predispositions. 
D)  poor listening skills. 
E)  reluctance to communicate. 
A)  inconsistent signals. 
B)  credibility. 
C)  predispositions. 
D)  poor listening skills. 
E)  reluctance to communicate.

Question 5

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information provides a valid, reliable picture of reality.

Accepted Answer

A) Accurate 
B) Complete 
C) Relevant 
D) Timely 
A) Accurate 
B) Complete 
C) Relevant 
D) Timely

Question 6

_____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

Accepted Answer

A)  Executive support system 
B)  Artificial Intelligence 
C)  Decision support systems 
D)  Management information systems 
E)  Transaction-processing systems 
A)  Executive support system 
B)  Artificial Intelligence 
C)  Decision support systems 
D)  Management information systems 
E)  Transaction-processing systems

Question 7

How can managers use the grapevine as an asset?

Accepted Answer

A)  By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee reactions to?new ideas 
B)  By learning who the key people in the grapevine are, managers can use the grapevine to start a gossip chain, communicating inaccurate information 
C)  By learning who the key people in the grapevine are, managers can use the grapevine to start a cluster chain 
D)  By using the grapevine, managers can maintain a hierarchical system 
E)  By using the grapevine, managers can promote vertical communication 
A)  By learning who the key people in the grapevine are, managers can use the grapevine to sound out employee reactions to?new ideas 
B)  By learning who the key people in the grapevine are, managers can use the grapevine to start a gossip chain, communicating inaccurate information 
C)  By learning who the key people in the grapevine are, managers can use the grapevine to start a cluster chain 
D)  By using the grapevine, managers can maintain a hierarchical system 
E)  By using the grapevine, managers can promote vertical communication

Question 8

In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Accepted Answer

A)  blogging 
B)  coworking 
C)  outsourcing 
D)  telemarketing 
E)  telecommuting 
A)  blogging 
B)  coworking 
C)  outsourcing 
D)  telemarketing 
E)  telecommuting

Question 9

Which of the following is used to limit access to an intranet?

Accepted Answer

A)  Transaction-processing systems 
B)  Firewall 
C)  Internet explorer 
D)  Google chrome 
E)  Decision support systems 
A)  Transaction-processing systems 
B)  Firewall 
C)  Internet explorer 
D)  Google chrome 
E)  Decision support systems

Question 10

Which of the following steps is likely to help in overcoming barriers to communication?

Accepted Answer

A)  Encouraging one-way communication 
B)  Abolishing the grapevine 
C)  Maintaining credibility 
D)  Asserting status difference 
E)  Exhibiting a predisposition about a subject 
A)  Encouraging one-way communication 
B)  Abolishing the grapevine 
C)  Maintaining credibility 
D)  Asserting status difference 
E)  Exhibiting a predisposition about a subject

Question 11

When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.

Accepted Answer

nonverbal
Nonverbal communication is a c

Question 12

Which of the following is likely to make a communication process more effective?

Accepted Answer

A)  The different cultural backgrounds of the sender and the receiver 
B)  The questions asked by the sender and receiver 
C)  A telephone call in the middle of a job interview 
D)  The emotional turmoil of the receiver of a message 
E)  A disturbance in the room where a conversation is taking place 
A)  The different cultural backgrounds of the sender and the receiver 
B)  The questions asked by the sender and receiver 
C)  A telephone call in the middle of a job interview 
D)  The emotional turmoil of the receiver of a message 
E)  A disturbance in the room where a conversation is taking place

Question 13

Which of the following is considered to be a form of personal electronic technology?

Accepted Answer

A)  Artificial Intelligence 
B)  Laptop computers 
C)  Decision support systems 
D)  Management information systems 
E)  Transaction-processing systems 
A)  Artificial Intelligence 
B)  Laptop computers 
C)  Decision support systems 
D)  Management information systems 
E)  Transaction-processing systems

Question 14

What is the specialty of an executive support system?

Accepted Answer

A)  It has been designed to duplicate human behavior. 
B)  It is specially designed for instant access by upper-level managers. 
C)  It is specially designed to imitate the thought processes of human experts in a particular field. 
D)  It is a computer-based system capable of reasoning. 
E)  It is a personal digital system that works without an Internet connection. 
A)  It has been designed to duplicate human behavior. 
B)  It is specially designed for instant access by upper-level managers. 
C)  It is specially designed to imitate the thought processes of human experts in a particular field. 
D)  It is a computer-based system capable of reasoning. 
E)  It is a personal digital system that works without an Internet connection.

Question 15

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?

Accepted Answer

A)  TPS, MIS, DSS, ESS 
B)  DSS, TPS, ESS, MIS 
C)  DSS, TPS, MIS, ESS 
D)  TPS, DSS, ESS, MIS 
E)  MIS, DSS, TPS, ESS 
A)  TPS, MIS, DSS, ESS 
B)  DSS, TPS, ESS, MIS 
C)  DSS, TPS, MIS, ESS 
D)  TPS, DSS, ESS, MIS 
E)  MIS, DSS, TPS, ESS

Question 16

Which of the following is an example of Artificial intelligence?

Accepted Answer

A)  Executive support system 
B)  Expert system 
C)  Decision support system 
D)  Management information system 
E)  Transaction-processing system 
A)  Executive support system 
B)  Expert system 
C)  Decision support system 
D)  Management information system 
E)  Transaction-processing system

Question 17

When is oral communication most likely to be inaccurate?

Accepted Answer

A)  When pertinent details are not included 
B)  When noise is excluded 
C)  When a message is personal 
D)  When a message includes information 
E)  When a message includes data 
A)  When pertinent details are not included 
B)  When noise is excluded 
C)  When a message is personal 
D)  When a message includes information 
E)  When a message includes data

Question 18

When is a cluster chain likely to occur?

Accepted Answer

A)  When one person gathers information from many sources 
B)  When many people spread a message to few people using the formal network 
C)  When many people tell a message to a few people 
D)  When one person sends a message through the formal network of communication 
E)  When one person spreads a message to many other people 
A)  When one person gathers information from many sources 
B)  When many people spread a message to few people using the formal network 
C)  When many people tell a message to a few people 
D)  When one person sends a message through the formal network of communication 
E)  When one person spreads a message to many other people

Question 19

A drawback to _____ communication is that the receiver might forget part of the message.

Accepted Answer

oral
Oral communication may suffer from

Question 20

Which of the following is one of the pros of two-way communication?

Accepted Answer

A)  It helps the receiver in remaining passive. 
B)  It helps in constructing a complex message. 
C)  It promotes grapevine communication. 
D)  It allows the receiver to ask questions. 
E)  It helps in building credibility. 
A)  It helps the receiver in remaining passive. 
B)  It helps in constructing a complex message. 
C)  It promotes grapevine communication. 
D)  It allows the receiver to ask questions. 
E)  It helps in building credibility.

Horizontal communication is different from vertical communication in that it involves:

Which of the following is a characteristic of horizontal communication?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information pertains to the problem at hand.

Michelle was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of:

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information provides a valid, reliable picture of reality.

_____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

How can managers use the grapevine as an asset?

In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Which of the following is used to limit access to an intranet?

Which of the following steps is likely to help in overcoming barriers to communication?

When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.

Which of the following is likely to make a communication process more effective?

Which of the following is considered to be a form of personal electronic technology?

What is the specialty of an executive support system?

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?

Which of the following is an example of Artificial intelligence?

When is oral communication most likely to be inaccurate?

When is a cluster chain likely to occur?

A drawback to _____ communication is that the receiver might forget part of the message.

Which of the following is one of the pros of two-way communication?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters

Exam 12: Communication in Organizations

Horizontal communication is different from vertical communication in that it involves:

Which of the following is a characteristic of horizontal communication?

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information pertains to the problem at hand.

Michelle was an advocate for health care reform. In spite of statistics showing the cost of health care increasing after reform, she refuses to believe that reform had led to higher costs. She has the individual barrier of:

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -_____ information provides a valid, reliable picture of reality.

_____ can be defined as the construction of computer systems, both hardware and software, to imitate human behavior.

How can managers use the grapevine as an asset?

In _____, people work at home on their computers and communicate with colleagues and coworkers using electronic media.

Which of the following is used to limit access to an intranet?

Which of the following steps is likely to help in overcoming barriers to communication?

When Ferguson talks, his hands and face move expressively. This is a type of _____ communication.

Which of the following is likely to make a communication process more effective?

Which of the following is considered to be a form of personal electronic technology?

What is the specialty of an executive support system?

Which of the following shows the correct order, from the simplest, most basic data, to the most sophisticated and highly aggregated data?

Which of the following is an example of Artificial intelligence?

When is oral communication most likely to be inaccurate?

When is a cluster chain likely to occur?

A drawback to _____ communication is that the receiver might forget part of the message.

Which of the following is one of the pros of two-way communication?

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Filters