Question 1

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Accepted Answer

A) True 
 B)False  True

Question 2

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Accepted Answer

Answers will vary based on the student's own experiences and personality style.

Question 3

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Accepted Answer

A)  attribution theory 
B)  systems theory 
C)  social exchange theory 
D)  evaluation theory 
A)  attribution theory 
B)  systems theory 
C)  social exchange theory 
D)  evaluation theory C

Question 4

We will most likely adopt a(n) ______ style if we have a low concern for self and high concern for others.

Accepted Answer

A)  dominating 
B)  avoiding 
C)  compromising 
D)  obliging 
A)  dominating 
B)  avoiding 
C)  compromising 
D)  obliging

Question 5

Which of the following are considered the main types of conflicts encountered by public managers?

Accepted Answer

A)  intrapersonal, interpersonal, intergroup, and intragroup 
B)  intrapersonal, interpersonal, intergroup, and team conflict 
C)  intrapersonal, interpersonal, team conflict, and generational conflict 
D)  interpersonal, intergroup, team conflict, and generational conflict 
A)  intrapersonal, interpersonal, intergroup, and intragroup 
B)  intrapersonal, interpersonal, intergroup, and team conflict 
C)  intrapersonal, interpersonal, team conflict, and generational conflict 
D)  interpersonal, intergroup, team conflict, and generational conflict

Question 6

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Accepted Answer

A)  personal differences 
B)  information deficiencies 
C)  role incompatibility 
D)  environmental stress 
A)  personal differences 
B)  information deficiencies 
C)  role incompatibility 
D)  environmental stress

Question 7

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

Accepted Answer

Students should discuss the fo

Question 8

According to the attribution theory of conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

Accepted Answer

A) True 
 B)False

Question 9

When employees are ______, morale tends to be low, and the amount of conflict increases.

Accepted Answer

A)  complacent 
B)  anxious 
C)  punished 
D)  overwhelmed 
A)  complacent 
B)  anxious 
C)  punished 
D)  overwhelmed

Question 10

Assessing conflict may be accomplished by all of the following EXCEPT for ______.

Accepted Answer

A)  identifying individual contributions 
B)  assessing the working of the overall system 
C)  determining recurring patterns inside the system 
D)  addressing the situation immediately 
A)  identifying individual contributions 
B)  assessing the working of the overall system 
C)  determining recurring patterns inside the system 
D)  addressing the situation immediately

Question 11

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Accepted Answer

A) True 
 B)False

Question 12

Culture is fairly stagnant and does not evolve over time.

Accepted Answer

A) True 
 B)False

Question 13

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following best identifies the approaches that a manager can use in engaging in constructive conflict?

Accepted Answer

A)  Reflect, get feedback, gradually correct the problem. 
B)  Reflect, get feedback, immediately correct the problem. 
C)  Get feedback, immediately correct the problem, and punish those who started the conflict. 
D)  Get feedback, gradually correct the problem, and if it returns, ignore it. 
A)  Reflect, get feedback, gradually correct the problem. 
B)  Reflect, get feedback, immediately correct the problem. 
C)  Get feedback, immediately correct the problem, and punish those who started the conflict. 
D)  Get feedback, gradually correct the problem, and if it returns, ignore it.

Question 15

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

Accepted Answer

A)  personal differences 
B)  information deficiencies 
C)  role incompatibility 
D)  environmental stress 
A)  personal differences 
B)  information deficiencies 
C)  role incompatibility 
D)  environmental stress

Question 16

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Accepted Answer

A)  competition 
B)  avoidance 
C)  accommodation 
D)  collaboration 
A)  competition 
B)  avoidance 
C)  accommodation 
D)  collaboration

Question 17

Conflict can be extremely beneficial to the workplace.

Accepted Answer

A) True 
 B)False

Question 18

The collaboration approach to conflict is ______ on assertiveness and ______ on cooperation.

Accepted Answer

A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high 
A)  low; low 
B)  high; low 
C)  low; high 
D)  high; high

Question 19

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict. Why is this so? What can an administrator do in these situations?

Accepted Answer

Answers will vary. Students sh

Question 20

Discuss the various sources of conflict. Which are easiest to resolve, and which are the most difficult?

Accepted Answer

Students should discuss the fo

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

We will most likely adopt a(n) ______ style if we have a low concern for self and high concern for others.

Which of the following are considered the main types of conflicts encountered by public managers?

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

According to the attribution theory of conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

When employees are ______, morale tends to be low, and the amount of conflict increases.

Assessing conflict may be accomplished by all of the following EXCEPT for ______.

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Culture is fairly stagnant and does not evolve over time.

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Which of the following best identifies the approaches that a manager can use in engaging in constructive conflict?

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Conflict can be extremely beneficial to the workplace.

The collaboration approach to conflict is on assertiveness and on cooperation.

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict. Why is this so? What can an administrator do in these situations?

Discuss the various sources of conflict. Which are easiest to resolve, and which are the most difficult?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

Issues that are worth conflict connect people with a sense of purpose beyond self-interest.

Describe how you deal with conflict? What does that say about your personality? Are you more likely to accommodate or avoid confrontations?

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

We will most likely adopt a(n) ______ style if we have a low concern for self and high concern for others.

Which of the following are considered the main types of conflicts encountered by public managers?

Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?

Compare and contrast the theories of conflict. What are some advantages and disadvantages of each? Discuss, providing relevant examples where appropriate.

According to the attribution theory of conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

When employees are ______, morale tends to be low, and the amount of conflict increases.

Assessing conflict may be accomplished by all of the following EXCEPT for ______.

People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Culture is fairly stagnant and does not evolve over time.

Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.

Which of the following best identifies the approaches that a manager can use in engaging in constructive conflict?

Social service organizations with workers with heavy caseloads have unusually high turnover rates. This is an example of which of the following sources of conflict?

Jonathan is interested in his own position and views the world as a zero-sum game with winners and losers. What is most likely his approach to conflict?

Conflict can be extremely beneficial to the workplace.

The collaboration approach to conflict is ______ on assertiveness and ______ on cooperation.

The public administrator often is placed in the role of deciding among conflicting priorities and is drawn into the center of the conflict. Why is this so? What can an administrator do in these situations?

Discuss the various sources of conflict. Which are easiest to resolve, and which are the most difficult?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The collaboration approach to conflict is on assertiveness and on cooperation.