Exam 14: Managing Behavior in the Public Interest

The new public service emphasizes the importance of ______.

Which of the following themes is recurrent in the chapter and discussion on new public service?

The new public service begins with the idea that democratic principles and values such as citizenship, community, and participation in decision-making are paramount.

Public and nonprofit administrators are like the owners and entrepreneurs of business enterprises.

The public interest is the result of a dialogue about shared values rather than the ______ of individual self-interests.

One of the main tenets of the new public service is ______.

Discuss the importance of being culturally competent.

According to the tenet "the public interest is the aim, not the by-product," the goal is the creation of shared ______ and shared responsibilities.

Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs, public servants are people who are motivated by their desire to make a difference in the lives of others.

As our nation becomes more ______, and we increasingly interact with other nations around the globe, it is imperative that public administrators become culturally competent so as to better understand and serve the changing needs of communities and citizens.

All of the following are main tenets of the new public service EXCEPT for ______.

Discuss the main tenets of the "new public service." How do they differ from traditional models?

Public administrators should create efficiencies by ______ and ______ earned income, and concentrating on accountability and high performance.

Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ______ for what happens in their neighborhoods and communities.

Enhancing governmental performance should be considered within the normative context of non-democratic values.

Using the tools and approaches of new public management, public and nonprofit organizations have succeeded in making which of the following changes?

Policies and programs meeting public needs can be achieved most effectively and responsibly through ______ and ______.

The increasing "marketization" of the sector calls for all of the following EXCEPT for ______.

The new public service begins with the idea that democratic principles and ______ values are paramount.

It is important to remember that nonprofit organizations also have an important role to play in democratic governance.