Question 1

Many managers feel too secure to stir up conflict among their subordinates.

Accepted Answer

A) True 
 B)False

Question 2

According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?

Accepted Answer

A)  Conflict lessens social tensions. 
B)  Conflict supplies feedback. 
C)  Conflict helps to stimulate innovation. 
D)  all of these 
A)  Conflict lessens social tensions. 
B)  Conflict supplies feedback. 
C)  Conflict helps to stimulate innovation. 
D)  all of these

Question 3

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Accepted Answer

A)  frustration 
B)  conceptualization 
C)  behavior 
D)  outcome 
A)  frustration 
B)  conceptualization 
C)  behavior 
D)  outcome

Question 4

Generational differences are a potential source of conflict in the work place.

Accepted Answer

A) True 
 B)False

Question 5

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

Accepted Answer

A) True 
 B)False

Question 6

High levels of conflict on city councils were associated with ______.

Accepted Answer

A)  stress 
B)  diminished performance 
C)  failure 
D)  all of these 
A)  stress 
B)  diminished performance 
C)  failure 
D)  all of these

Question 7

Which of the following is a way in which individuals might approach conflict?

Accepted Answer

A)  competition 
B)  collaboration 
C)  avoidance 
D)  all of these 
A)  competition 
B)  collaboration 
C)  avoidance 
D)  all of these

Question 8

____ has been found to be an initial predictor of poor performance.

Accepted Answer

A)  Satisfaction 
B)  Complacency 
C)  Contentment 
D)  Anxiety 
A)  Satisfaction 
B)  Complacency 
C)  Contentment 
D)  Anxiety

Question 9

Conflicts based on ______ tend to be highly emotional and difficult to resolve.

Accepted Answer

A)  information deficiencies 
B)  personal differences 
C)  role incompatibility 
D)  environmental stress 
A)  information deficiencies 
B)  personal differences 
C)  role incompatibility 
D)  environmental stress

Question 10

The competition approach to conflict is low on assertiveness and low on cooperation.

Accepted Answer

A) True 
 B)False

Question 11

The most common source of internal conflict in an organization is insufficient or unsatisfactory ______.

Accepted Answer

A)  consequences 
B)  rewards 
C)  communication 
D)  leadership 
A)  consequences 
B)  rewards 
C)  communication 
D)  leadership

Question 12

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

Accepted Answer

Students should discuss the fo

Question 13

All of the following are principles of healthy conflict EXCEPT for ____.

Accepted Answer

A)  creating meaningful conversation 
B)  making it material 
C)  focusing on the future 
D)  pursuing a noble purpose 
A)  creating meaningful conversation 
B)  making it material 
C)  focusing on the future 
D)  pursuing a noble purpose

Question 14

"Principled" negotiation among parties contrasts with "positional" negotiation by ______.

Accepted Answer

A)  separating people from the problem 
B)  asking the why and why not questions 
C)  brainstorming solutions 
D)  all of these 
A)  separating people from the problem 
B)  asking the why and why not questions 
C)  brainstorming solutions 
D)  all of these

Question 15

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

Accepted Answer

A)  compromise 
B)  avoidance 
C)  accommodation 
D)  collaboration 
A)  compromise 
B)  avoidance 
C)  accommodation 
D)  collaboration

Question 16

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

Accepted Answer

A) True 
 B)False

Question 17

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

Accepted Answer

A) True 
 B)False

Question 18

Taking action to satisfy the other party's needs and concerns is known as ______.

Accepted Answer

A)  assertiveness 
B)  cooperativeness 
C)  supportiveness 
D)  aggressiveness 
A)  assertiveness 
B)  cooperativeness 
C)  supportiveness 
D)  aggressiveness

Question 19

If there is moderate concern for self and moderate concern for the others in the conflict, then you should engage in a(n) ______ style.

Accepted Answer

A)  obliging 
B)  dominating 
C)  compromising 
D)  avoiding 
A)  obliging 
B)  dominating 
C)  compromising 
D)  avoiding

Question 20

The more we ______ other people, the more ______ we will be of their motives in conflicts.

Accepted Answer

A)  trust; certain 
B)  disappoint; uncertain 
C)  trust; uncertain 
D)  disappoint; certain 
A)  trust; certain 
B)  disappoint; uncertain 
C)  trust; uncertain 
D)  disappoint; certain

Many managers feel too secure to stir up conflict among their subordinates.

According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Generational differences are a potential source of conflict in the work place.

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

High levels of conflict on city councils were associated with ______.

Which of the following is a way in which individuals might approach conflict?

____ has been found to be an initial predictor of poor performance.

Conflicts based on ______ tend to be highly emotional and difficult to resolve.

The competition approach to conflict is low on assertiveness and low on cooperation.

The most common source of internal conflict in an organization is insufficient or unsatisfactory ______.

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

All of the following are principles of healthy conflict EXCEPT for ____.

"Principled" negotiation among parties contrasts with "positional" negotiation by ______.

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

Taking action to satisfy the other party's needs and concerns is known as ______.

If there is moderate concern for self and moderate concern for the others in the conflict, then you should engage in a(n) ______ style.

The more we other people, the more we will be of their motives in conflicts.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

Many managers feel too secure to stir up conflict among their subordinates.

According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?

Emotional reaction such as anger, hostility, frustration, pain, or anxiety is most likely to occur during which stage of conflict?

Generational differences are a potential source of conflict in the work place.

Avoiding disputes or refraining from direct confrontation with conflict issues in a formal or public sphere has been found to be a prevailing mode of conflict management by members of majority groups.

High levels of conflict on city councils were associated with ______.

Which of the following is a way in which individuals might approach conflict?

____ has been found to be an initial predictor of poor performance.

Conflicts based on ______ tend to be highly emotional and difficult to resolve.

The competition approach to conflict is low on assertiveness and low on cooperation.

The most common source of internal conflict in an organization is insufficient or unsatisfactory ______.

Describe the stages of conflict. What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss, providing relevant examples where appropriate.

All of the following are principles of healthy conflict EXCEPT for ____.

"Principled" negotiation among parties contrasts with "positional" negotiation by ______.

Becky tends to focus on what she has given up rather than on what has been gained. What is most likely her approach to conflict?

Until the 1940s, the role of the manager was to eliminate conflict in the workplace, usually by punishing the perceived initiators.

"Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.

Taking action to satisfy the other party's needs and concerns is known as ______.

If there is moderate concern for self and moderate concern for the others in the conflict, then you should engage in a(n) ______ style.

The more we ______ other people, the more ______ we will be of their motives in conflicts.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The more we other people, the more we will be of their motives in conflicts.