Question 1

All of the following are levels of organization, as formulated by Thompson, EXCEPT for ______.

Accepted Answer

A)  technical 
B)  organizational 
C)  managerial 
D)  institutional 
A)  technical 
B)  organizational 
C)  managerial 
D)  institutional

Question 2

______ is the activity public managers use when they want citizens to engage in joint problem solving and decision-making.

Accepted Answer

A)  Partnership 
B)  Dialogue 
C)  Delegation 
D)  none of these 
A)  Partnership 
B)  Dialogue 
C)  Delegation 
D)  none of these

Question 3

Which of the following types of media targets a particular group or "market segment"?

Accepted Answer

A)  television 
B)  print media 
C)  radio 
D)  press conferences 
A)  television 
B)  print media 
C)  radio 
D)  press conferences

Question 4

Frequent communication enhances trust among the partners, and trust is very important for cooperation.

Accepted Answer

A) True 
 B)False

Question 5

Amber Alerts and Twitter are examples of ______.

Accepted Answer

A)  wikis 
B)  microblogging 
C)  RSS 
D)  podcasts 
A)  wikis 
B)  microblogging 
C)  RSS 
D)  podcasts

Question 6

The purpose of a(n) ______ network is to help deal with a variety of ongoing and future problems.

Accepted Answer

A)  service implementation 
B)  information diffusion 
C)  problem solving 
D)  community capacity building 
A)  service implementation 
B)  information diffusion 
C)  problem solving 
D)  community capacity building

Question 7

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

Accepted Answer

A)  technical 
B)  organizational 
C)  managerial 
D)  institutional 
A)  technical 
B)  organizational 
C)  managerial 
D)  institutional

Question 8

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

Accepted Answer

A)  there is an opportunity for reallocating resources 
B)  service improvements are required 
C)  customers' expectations should be lowered 
D)  resources are allocated appropriately 
A)  there is an opportunity for reallocating resources 
B)  service improvements are required 
C)  customers' expectations should be lowered 
D)  resources are allocated appropriately

Question 9

During presentations before the legislature, you should ______.

Accepted Answer

A)  take your time and thoroughly answer all questions 
B)  when necessary, reinforce other's testimony through repetition 
C)  prepare a fact-based opening statement 
D)  always offer refreshments 
A)  take your time and thoroughly answer all questions 
B)  when necessary, reinforce other's testimony through repetition 
C)  prepare a fact-based opening statement 
D)  always offer refreshments

Question 10

All of the following are guidelines that help in developing more effective relationships with the legislature EXCEPT for ______.

Accepted Answer

A)  establish trust and build confidence 
B)  develop an agency protocol 
C)  ensure constant inquiries 
D)  understand the legislative process 
A)  establish trust and build confidence 
B)  develop an agency protocol 
C)  ensure constant inquiries 
D)  understand the legislative process

Question 11

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

Accepted Answer

A) True 
 B)False

Question 12

One of the costs associated with citizen involvement includes ______.

Accepted Answer

A)  desensitizing people to emerging problems 
B)  decreasing the accountability of the public 
C)  views expressed might not be representative of the majority 
D)  the view that people are less likely to "buy in" to solutions 
A)  desensitizing people to emerging problems 
B)  decreasing the accountability of the public 
C)  views expressed might not be representative of the majority 
D)  the view that people are less likely to "buy in" to solutions

Question 13

Traditional mechanisms of governmental control are still workable and very appropriate.

Accepted Answer

A) True 
 B)False

Question 14

Identify and discuss the three different levels of organization formulated by Thompson (1967).

Accepted Answer

Students should disc

Question 15

The Office of Citizen Services and Innovative ______ helps governments at all levels choose the appropriate applications to meet their communication needs.

Accepted Answer

A)  communications 
B)  technologies 
C)  applications 
D)  computing 
A)  communications 
B)  technologies 
C)  applications 
D)  computing

Question 16

What are networks? Why are they important in the delivery of services?

Accepted Answer

Students should identify and d

Question 17

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Accepted Answer

Students should focus on the "

Question 18

Compare and contrast the use of blogs and social networking as methods of technologically based communication. What are some advantages and disadvantages of each?

Accepted Answer

Answers will vary. Students sh

All of the following are levels of organization, as formulated by Thompson, EXCEPT for ______.

______ is the activity public managers use when they want citizens to engage in joint problem solving and decision-making.

Which of the following types of media targets a particular group or "market segment"?

Frequent communication enhances trust among the partners, and trust is very important for cooperation.

Amber Alerts and Twitter are examples of ______.

The purpose of a(n) ______ network is to help deal with a variety of ongoing and future problems.

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

During presentations before the legislature, you should ______.

All of the following are guidelines that help in developing more effective relationships with the legislature EXCEPT for ______.

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

One of the costs associated with citizen involvement includes ______.

Traditional mechanisms of governmental control are still workable and very appropriate.

Identify and discuss the three different levels of organization formulated by Thompson (1967).

The Office of Citizen Services and Innovative ______ helps governments at all levels choose the appropriate applications to meet their communication needs.

What are networks? Why are they important in the delivery of services?

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Compare and contrast the use of blogs and social networking as methods of technologically based communication. What are some advantages and disadvantages of each?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Managing Behavior in the Public Interest

Filters

Exam 13: Representing the Organization on the Outside

All of the following are levels of organization, as formulated by Thompson, EXCEPT for ______.

______ is the activity public managers use when they want citizens to engage in joint problem solving and decision-making.

Which of the following types of media targets a particular group or "market segment"?

Frequent communication enhances trust among the partners, and trust is very important for cooperation.

Amber Alerts and Twitter are examples of ______.

The purpose of a(n) ______ network is to help deal with a variety of ongoing and future problems.

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

During presentations before the legislature, you should ______.

All of the following are guidelines that help in developing more effective relationships with the legislature EXCEPT for ______.

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

One of the costs associated with citizen involvement includes ______.

Traditional mechanisms of governmental control are still workable and very appropriate.

Identify and discuss the three different levels of organization formulated by Thompson (1967).

The Office of Citizen Services and Innovative ______ helps governments at all levels choose the appropriate applications to meet their communication needs.

What are networks? Why are they important in the delivery of services?

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Compare and contrast the use of blogs and social networking as methods of technologically based communication. What are some advantages and disadvantages of each?

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Managing Behavior in the Public Interest

Filters