Question 1

Associating youth with strength and age with declining powers is

Accepted Answer

A)  an outdated practice. 
B)  common in European cultures, but not in the U.S. 
C)  a universal trait that characterizes all cultures. 
D)  common in the U.S., but not in many Asian societies. 
A)  an outdated practice. 
B)  common in European cultures, but not in the U.S. 
C)  a universal trait that characterizes all cultures. 
D)  common in the U.S., but not in many Asian societies.

Question 2

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

Accepted Answer

A) True 
 B)False

Question 3

What is ethnocentrism, and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Question 4

Cultural differences appear in a number of important areas, including

Accepted Answer

A)  gender. 
B)  religion. 
C)  nonverbal signals. 
D)  all of the above. 
A)  gender. 
B)  religion. 
C)  nonverbal signals. 
D)  all of the above.

Question 5

Machine translation software is generally far more effective than human translators.

Accepted Answer

A) True 
 B)False

Question 6

People in the United States generally

Accepted Answer

A)  believe that people who work hard are no better than those who don't work hard. 
B)  condemn materialism and prize a carefree lifestyle. 
C)  view hard-earned material comfort as a worthy goal. 
D)  spend far less time on the job than German workers. 
A)  believe that people who work hard are no better than those who don't work hard. 
B)  condemn materialism and prize a carefree lifestyle. 
C)  view hard-earned material comfort as a worthy goal. 
D)  spend far less time on the job than German workers.

Question 7

Asking a colleague "How was your weekend?" is

Accepted Answer

A)  accepted in the U.S., but considered intrusive in some cultures. 
B)  grounds for a lawsuit. 
C)  an effective greeting in any culture. 
D)  never acceptable in a business environment. 
A)  accepted in the U.S., but considered intrusive in some cultures. 
B)  grounds for a lawsuit. 
C)  an effective greeting in any culture. 
D)  never acceptable in a business environment.

Question 8

When communicating with people from other cultures, it is best to apologize when you make a mistake.

Accepted Answer

A) True 
 B)False

Question 9

Briefly describe at least three advantages of a diverse workforce.

Accepted Answer

A culturally diverse workforce yields a

Question 10

Which of the following sentences contains an idiomatic expression?

Accepted Answer

A)  Our monthly sales quota is unrealistic. 
B)  We don't expect to meet our monthly sales quota. 
C)  The sales quota is very reasonable. 
D)  Making our monthly sales quota will be a piece of cake. 
A)  Our monthly sales quota is unrealistic. 
B)  We don't expect to meet our monthly sales quota. 
C)  The sales quota is very reasonable. 
D)  Making our monthly sales quota will be a piece of cake.

Question 11

Cultural ________ is the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture.

Accepted Answer

The answer of Cultural ________ is the pattern of physical...

Question 12

Women executives who travel abroad

Accepted Answer

A)  should always assume that they will not be taken seriously as businesspeople. 
B)  can count on being treated with respect, regardless of the countries they visit. 
C)  should insist on meeting only with other female executives. 
D)  may not be taken seriously as businesspeople, depending on the culture. 
A)  should always assume that they will not be taken seriously as businesspeople. 
B)  can count on being treated with respect, regardless of the countries they visit. 
C)  should insist on meeting only with other female executives. 
D)  may not be taken seriously as businesspeople, depending on the culture.

Question 13

If you will be living in another country where English is not the official language but you will be doing business in English, you

Accepted Answer

A)  can show respect by making an effort to learn the language. 
B)  will not need to learn that country's language. 
C)  should learn only those words that are absolutely necessary for getting around. 
D)  should only deal with natives who can speak English. 
A)  can show respect by making an effort to learn the language. 
B)  will not need to learn that country's language. 
C)  should learn only those words that are absolutely necessary for getting around. 
D)  should only deal with natives who can speak English.

Question 14

If you translate a message from English into another language, it is a good idea to

Accepted Answer

A)  use several translators. 
B)  translate it word for word. 
C)  have it back-translated. 
D)  do all of the above. 
A)  use several translators. 
B)  translate it word for word. 
C)  have it back-translated. 
D)  do all of the above.

Question 15

When it comes to decision-making customs, North American executives

Accepted Answer

A)  spend a lot of time on each little point to display their good faith. 
B)  arrive at decisions through consensus, after an elaborate and time-consuming process. 
C)  tend to focus on the results of the decisions they face. 
D)  prefer to make their deals slowly, after much discussion. 
A)  spend a lot of time on each little point to display their good faith. 
B)  arrive at decisions through consensus, after an elaborate and time-consuming process. 
C)  tend to focus on the results of the decisions they face. 
D)  prefer to make their deals slowly, after much discussion.

Question 16

When conducting business with others who speak a language other than English, it is best to avoid trying to speak any words or phrases in their language.

Accepted Answer

A) True 
 B)False

Question 17

Although U.S. business is becoming more international and more culturally diverse, cultural diversity is still low on the list of companies' priorities.

Accepted Answer

A) True 
 B)False

Question 18

Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

Accepted Answer

Formal rules (such as table manners) are

Question 19

Unlike most Asian professionals, French executives do not put their colleagues at ease with praise before they criticize.

Accepted Answer

A) True 
 B)False

Question 20

In intercultural conversations, speaking slowly is usually regarded as a sign of disrespect.

Accepted Answer

A) True 
 B)False

Exam 3: Communicating in a World of Diversity

Associating youth with strength and age with declining powers is

Following the "Golden Rule" is not an effective strategy for adapting to other cultures.

What is ethnocentrism, and how can it be overcome?

Cultural differences appear in a number of important areas, including

Machine translation software is generally far more effective than human translators.

People in the United States generally

Asking a colleague "How was your weekend?" is

When communicating with people from other cultures, it is best to apologize when you make a mistake.

Briefly describe at least three advantages of a diverse workforce.

Which of the following sentences contains an idiomatic expression?

Cultural ________ is the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture.

Women executives who travel abroad

If you will be living in another country where English is not the official language but you will be doing business in English, you

If you translate a message from English into another language, it is a good idea to

When it comes to decision-making customs, North American executives

When conducting business with others who speak a language other than English, it is best to avoid trying to speak any words or phrases in their language.

Although U.S. business is becoming more international and more culturally diverse, cultural diversity is still low on the list of companies' priorities.

Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

Unlike most Asian professionals, French executives do not put their colleagues at ease with praise before they criticize.

In intercultural conversations, speaking slowly is usually regarded as a sign of disrespect.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

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