Exam 10: Power and Conflict

A nurse on a medical-surgical floor has been asked to join a research committee. She agrees to this request because of her great admiration for the vice president of nursing. This is an example of _____ dimension of power.

Empowerment for nurses may consist of three components. Which three of the following components may help nurses become empowered to use their power for better patient care? (Select all that apply.)

A staff nurse frequently is providing positive comments to get the manager in a good mood before asking about additional vacation time. This influence tactic is known as:

Which of the following are factors that influence the way conflict is handled within an organization? (Select all that apply.)

The Robert Wood Johnson Foundation (RWJF) and the Institute of Medicine have assessed progress made on recommendations for the future of nursing. What are the recommendations for nurses? (Select all that apply.)

A well-known talk show host presents information to a congressional committee to garner support for cancer research. This type of power refers to _____ power.

_____ is a personal quality that is admired in the person with referent power.

A nursing manager is leading a recruitment and retention committee. She manages in a laissez-faire style. Her co-leader is a staff nurse who is very detail oriented. The nurse manager usually leads the meetings. During the meeting, the staff nurse frequently needs to interject information that has not been presented. She also creates the agenda and communicates information with other team members. This scenario depicts which type of conflict?

Negotiation is a form of conflict resolution. Which of the following terms are associated with negotiation? (Select all that apply.)

The main effects of conflict are individual effects, interpersonal relationships, and organizational effects. What are some of the positive effects of conflict within an organization? (Select all that apply.)

Subunit or _____ power refers to relationships across departments.

Which of the following statements describe structural determinants of power within an organization? (Select all that apply.)

What are the two major content dimensions of power? (Select all that apply.)

_____ is an influence tactic where another person is given praise or sympathy in an effort to make the other person feel important.

Nurses must use which of these to facilitate change in health care organizations? (Select all that apply.)

A hospital nurse manager is involved in conflict management between two staff members. The process of collaborating occurs when:

Nurses derive much of their power from being:

Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict? (Select all that apply.)

Management offers a day of pampering at a spa if nurses agree to work 3 out of 4 weekends over the summer. This type of power is known as:

What are the consequences or outcomes of nurse empowerment? (Select all that apply.)