Exam 18: Quality and Safety

A framework for understanding health care improvement has been proposed by the IOM Committee on Quality of Health Care in America. The aims for health care quality improvement propose that health care systems ensure that care is: (Select all that apply.)

The degree to which health services for individuals and populations increases the likelihood of desired health outcomes that are consistent with current professional knowledge is known as the:

The industry-based model for quality management and measurement whose premise is that operational waste needs to be eliminated is:

TJC requires accredited organizations to participate in their core measure initiative. The current core measure sets include: (Select all that apply.)

Which comment by the nurse manager would indicate that the hospital places a high value on patient safety?

The improvement process in which an organization measures its strategies, operations, or internal process performance against that of best-in-class organizations within or outside its industry determines how those organizations achieved their performance levels, and uses that information to improve its own performance is known as _____.

A Healthcare Failure Modes and Effects Analysis (HFMEA) for a new bar-coding system is being conducted by an interdisciplinary team. List the steps of the HFMEA in the correct order.

Tenets embraced by health care professionals and promoted by health care leaders and organizations such as TJC and the IOM include which of the following? (Select all that apply.)

The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)

Which of the following are never events? (Select all that apply.)

Which of the following is an example of a nurse-sensitive indicator?

The purpose of a root cause analysis (RCA) is to:

A successful enterprise risk management (ERM) program will: (Select all that apply)

Responding to a code called in the psychiatric unit where she works, a staff nurse finds that a patient has committed suicide. The staff nurse correctly identifies this as a:

The risk manager wants to illustrate the causes that have been leading to an increase in patient misidentification. The most appropriate tool to use is a:

A clearly recognizable process of providing care that has an evidence base demonstrating that it reduces the likelihood of harm is:

A nursing quality improvement supervisor is proposing to enhance the current quality improvement program. One of the most important themes that a nursing quality improvement supervisor should consider is:

Which of the following responses from the nurse manager is consistent with a culture that promotes patient safety?

Nurse managers can create an environment that is devoted to health care safety by doing which of the following? (Select all that apply.)

Attributes of a total quality organization according to BNQA include: (Select all that apply.)