Exam 24: Performance Appraisal

A performance appraisal criterion that measures the ability to perform a skill successfully is:

Ben has reported to work late four times in the last 3 months. His manager brings this to his attention and asks him to meet her in her office tomorrow at 10 AM to discuss the issue. At their meeting, Ben is given an opportunity to explain his tardiness and corrective action is determined. A tool the manager can use to monitor Ben's future performance is a:

This management technique is used to help employees improve performance in a service-oriented profession. This technique, in which the manager guides the employee through a conversation about his or her past successes as a way of identifying strengths, and then has a detailed discussion about how the employee can use the strengths to enhance future performance, is known as:

The process by which a manager examines and evaluates an employee's work behavior by comparing it with pre-set standards, documents the results of the comparison, and uses the results to provide feedback to the employee is:

A performance appraisal bias that occurs when all members of the team receive the same satisfactory rating is:

An experienced critical care nurse left a CCU staff nurse position to finish a master's degree. Periodically, he would return to work as a per diem nurse in the CCU. The staff was impressed with the nurse's performance; however, one staff member complained that he was unfamiliar with the new telemetry monitors when he first returned to work several months ago. This comment showed up in his evaluation, resulting in a poorer overall evaluation from the nurse manager compared with previous evaluations. This is an example of:

The prevailing purpose of performance appraisal is to:

The ability to perform a skill successfully is:

The definition of _____ is the execution of an action; something accomplished; or the fulfillment of a promise, claim, or request.

Stakeholders who might be represented within the employment review process of a CCU nurse include: (Select all that apply.)

A nursing manager is evaluating an employee's dependability, responsibility, and decision-making ability on a scale of 1 to 5. This is an example of what type of rating system?

The goals of a performance improvement plan should include: (Select all that apply.)

Performance appraisals provide information that is critical to human resources planning. Having a sense of the current skills of the workforce is crucial for:

A newer focus of performance appraisal that has the ability to engage high-performing nurses and motivate people toward even higher levels of performance is:

Jennifer is evaluating her own performance over the past year and comparing it to the standards set by the organization. Jennifer is performing a(n):

The ability to measure performance is challenging, and despite significant advancements, measurements continue to be imperfect. Inaccuracy in measurement in favor of or against a group is known as:

A tool used to facilitate conversation in the form of constructive discussion between a staff member and his or her manager/supervisor in order to clarify work performance and needed improvements is a:

_____ is a type of bias that occurs when individuals who are similar to the rater in some way are rated more favorably.

A self-report rating is an important component in the appraisal process. The self-report promotes: (Select all that apply.)

The effectiveness of the performance review process can be improved when the manager and the employee can collaboratively: (Select all that apply.)