Exam 4: Managing Processes

In process improvement, any steps that do not add value should be ________ or ________ or ________.

Process management is important to businesses because it allows for quality and consistency.

All of the following elements can be found on a process flow chart except

The average number of people in the school cafeteria line at lunch time is 20 students. It takes the lunch counter 2 minutes on average to process a student. What is the average flow rate?

Process ________ is the maximum number of units that can be made or serviced by the process per unit time under normal working conditions.

A bottleneck is

Any process can be improved by redesigning it.

The ________ cannot be greater than process capacity.

Why is process management important to a business? What are the responsibilities of a process manager?

The Montgomery Township Public Works claims to repair, on average, 100,000 potholes a year. Residents claim that the Department is misleading, given that an average of 60,000 unfilled potholes exists on city roads at any given time (confirmed from official records). The Department refutes the charge, insisting that they fix a pothole, on average, in less than a month. Who is telling the truth? Provide reasoning.

Which of the following is not a metric for evaluating process flows?

________ capacity is the maximum number of units that can be processed at that work activity station per unit time under normal working conditions.

_________, ________, and ________ are three fundamental processes used by businesses.

Statewide Insurers receives 600 applications per month. Currently, there are 60 applications in the Reception area and 140 applications with the Underwriting team. What is the average flow time for the Underwriting process? Assume that there are 20 working days per month.

Proper process management does not impact company financials.

Statewide Insurers receives 600 applications per month. Currently, there are 60 applications in the Reception area and 140 applications with the Underwriting team. How long does Receiving take to process an application? Assume that there are 20 working days per month.

A flow diagram and a process flowchart do not illustrate the same things.

Trends in process management include ________ and the use of ________ and ________.

A flow unit is usually defined in terms of the input of the process.

Little's law can only be used when