Exam 4: Managing Processes

A process delivers output of consistent quality and value, in small volumes.

Given the following process flow diagram, which of the following actions would have the greatest effect on throughput?

Process management is important to a business because it affects the ________.

A process is stable if

Describe some warning signs of deteriorating process management conditions.

Process capacity is the effective capacity of a process that can be sustained under normal working conditions.

What are the principles of the theory of constraints?

Which one of the following statements concerning processes is not correct?

Process management can best be described by which one of the following statements?

Warning signs of deteriorating process management conditions include ________ and ________.

Explain why a bottleneck limits the output of a process.

The work step with the lowest capacity is called the ________.

According to the theory of constraints (TOC), bottlenecks can be attributed to all of the following constraints except

Students typically need to see an academic advisor, followed by a departmental advisor, and then the registrar before being processed for graduation. The academic advisor and departmental advisor can each serve 10 students per hour while the registrar can serve only 5 students per hour. Which of the following statements regarding this system is true?

The average inventory in a process is the average number of units that are inside the process at any time.

During peak times, Bellville County Department of Motor Vehicles can process an average of 120 customers per hour. Each customer takes about 5 minutes to complete their transaction. On average how many customers are waiting in line?

Process management decisions are both strategic and operational in nature.

Businesses use three fundamental processes: procurement, production, and fulfillment.

Managing a process involves planning, analyzing, and improving the process.