Question 1

Average flow time can be defined as

Accepted Answer

A)  the average time it takes for one unit of output to be produced 
B)  the average time it takes for one unit to pass through any work step 
C)  the average time it takes for one unit to move from the beginning to the end of the process 
D)  the average time spent on transportation or movement between work steps 
A)  the average time it takes for one unit of output to be produced 
B)  the average time it takes for one unit to pass through any work step 
C)  the average time it takes for one unit to move from the beginning to the end of the process 
D)  the average time spent on transportation or movement between work steps

Question 2

Describe and define the three process flow measures. Illustrate your answer with examples.

Accepted Answer

Process flow measures are important metr

Question 3

Which of the following is not a trend in process management?

Accepted Answer

A)  increased use of information technology 
B)  use of social technologies 
C)  crossover usage of process management principles from manufacturing to services 
D)  a decrease in the number and complexity of process performance metrics 
A)  increased use of information technology 
B)  use of social technologies 
C)  crossover usage of process management principles from manufacturing to services 
D)  a decrease in the number and complexity of process performance metrics

Question 4

A process consists of ________and ________work steps.

Accepted Answer

The answer of A process consists of ________and ________work steps....

Question 5

A stable process means that the average ________ rate must be equal to the average ________ rate.

Accepted Answer

The answer of A stable process means that the average...

Question 6

Shorter flow times may lead to decreased flow rates or reduced average inventory.

Accepted Answer

A) True 
 B)False

Question 7

"Elevate the bottleneck" means:

Accepted Answer

A)  Move the bottleneck to a higher part of the diagram. 
B)  Increase the average flow time through the bottleneck. 
C)  Reduce the capacity of the bottleneck. 
D)  none of the above 
A)  Move the bottleneck to a higher part of the diagram. 
B)  Increase the average flow time through the bottleneck. 
C)  Reduce the capacity of the bottleneck. 
D)  none of the above

Question 8

Statewide Insurers receives 1,600 applications per month. Currently, there are 160 applications in the Reception area and 240 applications with the Underwriting team. Application must go through Receiving and then the Underwriting process. How long does it take to process an application? Assume that there are 20 working days per month.

Accepted Answer

A)  2 days 
B)  7 days 
C)  5 days 
D)  10 days 
A)  2 days 
B)  7 days 
C)  5 days 
D)  10 days

Question 9

One way to get rid of bottlenecks is to elevate them but putting them higher in the process flow diagram.

Accepted Answer

A) True 
 B)False

Question 10

________ can be used to identify all of the different types of wastes present in any process.

Accepted Answer

The answer of ________ can be used to identify all...

Question 11

Warning signs of deteriorating process management conditions include

Accepted Answer

A)  the use of shadow processes 
B)  too many metrics 
C)  senior management decline in interest 
D)  all of the above 
A)  the use of shadow processes 
B)  too many metrics 
C)  senior management decline in interest 
D)  all of the above

Question 12

According to the theory of constraints, "Exploit the bottleneck(s)" means

Accepted Answer

A)  Raise the bottleneck(s) to another level in the process. 
B)  Reduce the capacity of the bottleneck(s). 
C)  Ensure that the bottleneck does not stay idle. 
D)  Maximize the average flow time through the bottleneck(s). 
A)  Raise the bottleneck(s) to another level in the process. 
B)  Reduce the capacity of the bottleneck(s). 
C)  Ensure that the bottleneck does not stay idle. 
D)  Maximize the average flow time through the bottleneck(s).

Question 13

Students typically need to see an academic advisor, followed by a departmental advisor, and then the registrar before being processed for graduation. The academic advisor and departmental advisor can each serve 15 students per hour while the registrar can serve only 10 students per hour. Ideally, how long would it take for them to be processed for graduation?

Accepted Answer

A)  15 minutes 
B)  25 minutes 
C)  10 minutes 
D)  14 minutes 
A)  15 minutes 
B)  25 minutes 
C)  10 minutes 
D)  14 minutes

Question 14

The average flow rate is the average time it takes one unit to move from the beginning to the end of the process.

Accepted Answer

A) True 
 B)False

Question 15

Process performance metrics have increased in number and complexity, offering deeper insights on process performance.

Accepted Answer

A) True 
 B)False

Question 16

Given the following process flow diagram, where is the bottleneck?

Accepted Answer

A)  WorkStation A 
B)  WorkStation B 
C)  WorkStation C 
D)  WorkStation D 
A)  WorkStation A 
B)  WorkStation B 
C)  WorkStation C 
D)  WorkStation D

Question 17

Types of wastes identified by TIMWOODS include all of the following except

Accepted Answer

A)  overtime 
B)  inventory 
C)  defects 
D)  transportation 
A)  overtime 
B)  inventory 
C)  defects 
D)  transportation

Question 18

Process management is usually suitable for one-of-a-kind outputs.

Accepted Answer

A) True 
 B)False

Question 19

Excessive KPIs (key performance indicators) can be detrimental to process improvements.

Accepted Answer

A) True 
 B)False

Question 20

A visible commitment of resources and work analysis are conducive to maintaining interest in process improvement initiatives.

Accepted Answer

A) True 
 B)False

Average flow time can be defined as

Describe and define the three process flow measures. Illustrate your answer with examples.

Which of the following is not a trend in process management?

A process consists of and work steps.

A stable process means that the average rate must be equal to the average rate.

Shorter flow times may lead to decreased flow rates or reduced average inventory.

"Elevate the bottleneck" means:

One way to get rid of bottlenecks is to elevate them but putting them higher in the process flow diagram.

________ can be used to identify all of the different types of wastes present in any process.

Warning signs of deteriorating process management conditions include

According to the theory of constraints, "Exploit the bottleneck(s)" means

The average flow rate is the average time it takes one unit to move from the beginning to the end of the process.

Process performance metrics have increased in number and complexity, offering deeper insights on process performance.

Given the following process flow diagram, where is the bottleneck?

Types of wastes identified by TIMWOODS include all of the following except

Process management is usually suitable for one-of-a-kind outputs.

Excessive KPIs (key performance indicators) can be detrimental to process improvements.

A visible commitment of resources and work analysis are conducive to maintaining interest in process improvement initiatives.

Operations Management and You

Designing Products and Processes

Process and Service Design

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 4: Managing Processes

Average flow time can be defined as

Describe and define the three process flow measures. Illustrate your answer with examples.

Which of the following is not a trend in process management?

A process consists of ________and ________work steps.

A stable process means that the average ________ rate must be equal to the average ________ rate.

Shorter flow times may lead to decreased flow rates or reduced average inventory.

"Elevate the bottleneck" means:

One way to get rid of bottlenecks is to elevate them but putting them higher in the process flow diagram.

________ can be used to identify all of the different types of wastes present in any process.

Warning signs of deteriorating process management conditions include

According to the theory of constraints, "Exploit the bottleneck(s)" means

The average flow rate is the average time it takes one unit to move from the beginning to the end of the process.

Process performance metrics have increased in number and complexity, offering deeper insights on process performance.

Given the following process flow diagram, where is the bottleneck?

Types of wastes identified by TIMWOODS include all of the following except

Process management is usually suitable for one-of-a-kind outputs.

Excessive KPIs (key performance indicators) can be detrimental to process improvements.

A visible commitment of resources and work analysis are conducive to maintaining interest in process improvement initiatives.

Operations Management and You

Designing Products and Processes

Process and Service Design

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

A process consists of and work steps.

A stable process means that the average rate must be equal to the average rate.