Question 1

Two types of process design are

Accepted Answer

A)  input and output 
B)  goods and services 
C)  manual and automated 
D)  process focus and product focus 
A)  input and output 
B)  goods and services 
C)  manual and automated 
D)  process focus and product focus

Question 2

Which of the following is true regarding opportunities to improve process design?

Accepted Answer

A)  using technology to replace labor in professions such as bank teller 
B)  offering virtual physician visits via video conferencing 
C)  automating routine tasks in accountancy and actuarial science 
D)  all of the above 
A)  using technology to replace labor in professions such as bank teller 
B)  offering virtual physician visits via video conferencing 
C)  automating routine tasks in accountancy and actuarial science 
D)  all of the above

Question 3

Process design typically follows either product design or begins at the prototype stage.

Accepted Answer

A) True 
 B)False

Question 4

The goal of a product-oriented process is resource utilization, whereas the goal of a process-oriented design is standardization.

Accepted Answer

A) True 
 B)False

Question 5

Three of the main ways that machines and labor are organized include

Accepted Answer

A)  project production, job shop, and batch processing 
B)  assembly line, product production, and service production 
C)  batch processing, modular processing, and intermittent processing 
D)  product oriented, process oriented and batch processing 
A)  project production, job shop, and batch processing 
B)  assembly line, product production, and service production 
C)  batch processing, modular processing, and intermittent processing 
D)  product oriented, process oriented and batch processing

Question 6

__________ is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Accepted Answer

The answer of __________ is a conceptual exercise that identifies...

Question 7

Process design is the way equipment and labor are organized to make a product or service.

Accepted Answer

A) True 
 B)False

Question 8

The behavioral aspects of service design include

Accepted Answer

A)  rotating personnel at stressful points in the service design 
B)  administering pain early and often throughout the process 
C)  customer experience improvement during the steps the of service delivery 
D)  both A and C 
A)  rotating personnel at stressful points in the service design 
B)  administering pain early and often throughout the process 
C)  customer experience improvement during the steps the of service delivery 
D)  both A and C

Question 9

The organization of your university is an example of a batch processing service facility.

Accepted Answer

A) True 
 B)False

Question 10

How do environmental concerns influence process design? Is being an environmentally friendly firm more costly? Does it increase or decrease competitive advantages? Discuss your position with examples.

Accepted Answer

Environmental concerns have a significan

Question 11

Fixed costs are high, and unit variable costs are low for a

Accepted Answer

A)  product-oriented process design 
B)  process-oriented design 
C)  serviced-oriented process design 
D)  none of the above 
A)  product-oriented process design 
B)  process-oriented design 
C)  serviced-oriented process design 
D)  none of the above

Question 12

Flowcharting is one of the simplest tools used for process design.

Accepted Answer

A) True 
 B)False

Question 13

Output from a job shop production environment would include all of the following except

Accepted Answer

A)  university graduates 
B)  a hospital emergency room 
C)  television sets 
D)  a financial investment firm 
A)  university graduates 
B)  a hospital emergency room 
C)  television sets 
D)  a financial investment firm

Question 14

In the 3Ts model of tangibles, tasks, and treatment, the selection of the foundational T depends on

Accepted Answer

A)  the size of the facility 
B)  the number of tasks 
C)  the different kinds of treatments available 
D)  the service performance priorities of the business 
A)  the size of the facility 
B)  the number of tasks 
C)  the different kinds of treatments available 
D)  the service performance priorities of the business

Question 15

Discuss advances being made in technology that enhance production and change the production design process.

Accepted Answer

Advances in technology have greatly enha

Question 16

Process design

Accepted Answer

A)  typically occurs before product design 
B)  is concerned with how resources are transformed into goods and services 
C)  can be product or process oriented 
D)  all of the above 
A)  typically occurs before product design 
B)  is concerned with how resources are transformed into goods and services 
C)  can be product or process oriented 
D)  all of the above

Question 17

Product standardization and production volume _______ as process type changes from batch to continuous

Accepted Answer

A)  decrease 
B)  remain the same 
C)  increase 
D)  none of the above 
A)  decrease 
B)  remain the same 
C)  increase 
D)  none of the above

Question 18

Service blueprinting

Accepted Answer

A)  adds details on customer-server interactions 
B)  identifies tasks that are carried out outside the sight of the customer 
C)  provides time estimates for tasks 
D)  all of the above 
A)  adds details on customer-server interactions 
B)  identifies tasks that are carried out outside the sight of the customer 
C)  provides time estimates for tasks 
D)  all of the above

Question 19

Compare and contrast a project production process design to an assembly line process design on the basis of variety, volume, equipment utilization, and inventory.

Accepted Answer

The project production process design an

Question 20

Rapid movement through the facility along with a high degree of customization might be typical of which company's approach?

Accepted Answer

A)  Zappos 
B)  Saks 
C)  Old Navy 
D)  Garren's High Fashion Hair Stylist 
A)  Zappos 
B)  Saks 
C)  Old Navy 
D)  Garren's High Fashion Hair Stylist

Two types of process design are

Which of the following is true regarding opportunities to improve process design?

Process design typically follows either product design or begins at the prototype stage.

The goal of a product-oriented process is resource utilization, whereas the goal of a process-oriented design is standardization.

Three of the main ways that machines and labor are organized include

__________ is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Process design is the way equipment and labor are organized to make a product or service.

The behavioral aspects of service design include

The organization of your university is an example of a batch processing service facility.

How do environmental concerns influence process design? Is being an environmentally friendly firm more costly? Does it increase or decrease competitive advantages? Discuss your position with examples.

Fixed costs are high, and unit variable costs are low for a

Flowcharting is one of the simplest tools used for process design.

Output from a job shop production environment would include all of the following except

In the 3Ts model of tangibles, tasks, and treatment, the selection of the foundational T depends on

Discuss advances being made in technology that enhance production and change the production design process.

Process design

Product standardization and production volume _______ as process type changes from batch to continuous

Service blueprinting

Compare and contrast a project production process design to an assembly line process design on the basis of variety, volume, equipment utilization, and inventory.

Rapid movement through the facility along with a high degree of customization might be typical of which company's approach?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 3: Process and Service Design

Two types of process design are

Which of the following is true regarding opportunities to improve process design?

Process design typically follows either product design or begins at the prototype stage.

The goal of a product-oriented process is resource utilization, whereas the goal of a process-oriented design is standardization.

Three of the main ways that machines and labor are organized include

__________ is a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants.

Process design is the way equipment and labor are organized to make a product or service.

The behavioral aspects of service design include

The organization of your university is an example of a batch processing service facility.

How do environmental concerns influence process design? Is being an environmentally friendly firm more costly? Does it increase or decrease competitive advantages? Discuss your position with examples.

Fixed costs are high, and unit variable costs are low for a

Flowcharting is one of the simplest tools used for process design.

Output from a job shop production environment would include all of the following except

In the 3Ts model of tangibles, tasks, and treatment, the selection of the foundational T depends on

Discuss advances being made in technology that enhance production and change the production design process.

Process design

Product standardization and production volume _______ as process type changes from batch to continuous

Service blueprinting

Compare and contrast a project production process design to an assembly line process design on the basis of variety, volume, equipment utilization, and inventory.

Rapid movement through the facility along with a high degree of customization might be typical of which company's approach?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters