Question 1

Process-oriented designs are flexible in terms of

Accepted Answer

A)  the variety of services that can be produced 
B)  the variety of products that can be produced 
C)  the high volume of product availability 
D)  the high amount of idle time 
A)  the variety of services that can be produced 
B)  the variety of products that can be produced 
C)  the high volume of product availability 
D)  the high amount of idle time

Question 2

Recent advances allow for marketing strategy, product, and process design to all be done concurrently.

Accepted Answer

A) True 
 B)False

Question 3

Project production involves products being generally made in large numbers.

Accepted Answer

A) True 
 B)False

Question 4

Product-oriented designs have high variable costs and low idle time.

Accepted Answer

A) True 
 B)False

Question 5

A hospital emergency room is a good example of a process-oriented design because of

Accepted Answer

A)  the versatility of the ER physicians 
B)  specially trained nurses 
C)  general purpose X-ray and diagnostic equipment 
D)  all of the above 
A)  the versatility of the ER physicians 
B)  specially trained nurses 
C)  general purpose X-ray and diagnostic equipment 
D)  all of the above

Question 6

A process-oriented arrangement features high volume-low variety products and is very flexible.

Accepted Answer

A) True 
 B)False

Question 7

An automotive manufacturing assembly line is an example of a(n)

Accepted Answer

A)  high volume-low variety process 
B)  high variety-low volume process 
C)  high volume-high variety process 
D)  low volume-low variety process 
A)  high volume-low variety process 
B)  high variety-low volume process 
C)  high volume-high variety process 
D)  low volume-low variety process

Question 8

Which of the following companies uses a mass customization approach?

Accepted Answer

A)  Dell 
B)  Home Depot 
C)  Arnold Palmer Hospital 
D)  Colgate-Palmolive 
A)  Dell 
B)  Home Depot 
C)  Arnold Palmer Hospital 
D)  Colgate-Palmolive

Question 9

The behavioral aspect of service design accounts for factors such as pain and time spent experiencing the service.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following service categories generally has the highest equipment utilization?

Accepted Answer

A)  service shop 
B)  service factory 
C)  professional services 
D)  mass services 
A)  service shop 
B)  service factory 
C)  professional services 
D)  mass services

Question 11

Service design is the combination of a tangible product and low-volume customer service.

Accepted Answer

A) True 
 B)False

Question 12

A service factory is the opposite of a service shop based on the degree of customer interaction and the service customization.

Accepted Answer

A) True 
 B)False

Question 13

The product-process matrix identifies

Accepted Answer

A)  the right process for the right product 
B)  the relationship between volume and product variety and the corresponding process 
C)  mismatches between product and process 
D)  all of the above 
A)  the right process for the right product 
B)  the relationship between volume and product variety and the corresponding process 
C)  mismatches between product and process 
D)  all of the above

Question 14

A(n) __________ organization is a product-oriented layout with different products moving among different work centers.

Accepted Answer

The answer of A(n) __________ organization is a product-oriented layout...

Question 15

It may be easier to convert a process design from high-customization, low-volume output to low-customization, high-volume output rather than the other way around. Do you agree or disagree with this statement? Explain why.

Accepted Answer

I agree with the statement that it may b

Question 16

A firm's process design can be product or process oriented.

Accepted Answer

A) True 
 B)False

Question 17

Why is Dell Computers known as a mass customizer and not as a repetitive manufacturer?

Accepted Answer

Dell Computers is known as a mass custom

Question 18

Propose a new service or a modification of an existing service. Design it using the 3Ts framework.

Accepted Answer

One potential new service or modificatio

Question 19

Which of the following statements about the House of Quality is false?

Accepted Answer

A)  It stimulates design innovations by examining how design features affect customer satisfaction. 
B)  It identifies consumer priorities. 
C)  It conducts competitor comparisons. 
D)  It relates technical features to customer wants. 
A)  It stimulates design innovations by examining how design features affect customer satisfaction. 
B)  It identifies consumer priorities. 
C)  It conducts competitor comparisons. 
D)  It relates technical features to customer wants.

Process-oriented designs are flexible in terms of

Recent advances allow for marketing strategy, product, and process design to all be done concurrently.

Project production involves products being generally made in large numbers.

Product-oriented designs have high variable costs and low idle time.

A hospital emergency room is a good example of a process-oriented design because of

A process-oriented arrangement features high volume-low variety products and is very flexible.

An automotive manufacturing assembly line is an example of a(n)

Which of the following companies uses a mass customization approach?

The behavioral aspect of service design accounts for factors such as pain and time spent experiencing the service.

Which of the following service categories generally has the highest equipment utilization?

Service design is the combination of a tangible product and low-volume customer service.

A service factory is the opposite of a service shop based on the degree of customer interaction and the service customization.

The product-process matrix identifies

A(n) __________ organization is a product-oriented layout with different products moving among different work centers.

It may be easier to convert a process design from high-customization, low-volume output to low-customization, high-volume output rather than the other way around. Do you agree or disagree with this statement? Explain why.

A firm's process design can be product or process oriented.

Why is Dell Computers known as a mass customizer and not as a repetitive manufacturer?

Propose a new service or a modification of an existing service. Design it using the 3Ts framework.

Which of the following statements about the House of Quality is false?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 3: Process and Service Design

Process-oriented designs are flexible in terms of

Recent advances allow for marketing strategy, product, and process design to all be done concurrently.

Project production involves products being generally made in large numbers.

Product-oriented designs have high variable costs and low idle time.

A hospital emergency room is a good example of a process-oriented design because of

A process-oriented arrangement features high volume-low variety products and is very flexible.

An automotive manufacturing assembly line is an example of a(n)

Which of the following companies uses a mass customization approach?

The behavioral aspect of service design accounts for factors such as pain and time spent experiencing the service.

Which of the following service categories generally has the highest equipment utilization?

Service design is the combination of a tangible product and low-volume customer service.

A service factory is the opposite of a service shop based on the degree of customer interaction and the service customization.

The product-process matrix identifies

A(n) __________ organization is a product-oriented layout with different products moving among different work centers.

It may be easier to convert a process design from high-customization, low-volume output to low-customization, high-volume output rather than the other way around. Do you agree or disagree with this statement? Explain why.

A firm's process design can be product or process oriented.

Why is Dell Computers known as a mass customizer and not as a repetitive manufacturer?

Propose a new service or a modification of an existing service. Design it using the 3Ts framework.

Which of the following statements about the House of Quality is false?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters