A) a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants B) converting the consumer into a factor of production C) using design modules to mix and match D) all of the above A) a conceptual exercise that identifies consumer wants and develops actions to satisfy those wants B) converting the consumer into a factor of production C) using design modules to mix and match D) all of the above

Exam 3: Process and Service Design

The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by

(Multiple Choice)

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Question 41

Computer-aided design and manufacturing systems can enable assembly-type production efficiencies

(Multiple Choice)

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Question 42

Which of the following statements is/are true?

(Multiple Choice)

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Question 43

Service blueprinting is a process design technique that adds details of the customer-server interaction and provides time estimates for tasks.

(True/False)

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Question 44

Service design is

(Multiple Choice)

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Question 45

Which of the following is not a tool for process design?

(Multiple Choice)

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Question 46

Service blueprinting is a flowchart done in color.

(True/False)

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Question 47

Compare and contrast product design methods with service design methods.

(Essay)

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Question 48

Why is equipment utilization in process-focused service industries often lower than in comparative process-focused product industries?

(Short Answer)

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Question 49

The 'House of Quality' identifies consumer priorities, conducts competitor comparisons, relates technical features to customer wants, and develops targets for technical features.

(True/False)

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Question 50

The typical fast food restaurant such as Burger King uses a product-focused process.

(True/False)

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Question 51

Explain briefly one process-design tool and one service-design tool.

(Essay)

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Question 52

Equipment utilization is low in process-focused facilities as compared to product-focused facilities.

(True/False)

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Question 53

Process-oriented designs are inflexible in terms of the variety of tasks/products that can be handled.

(True/False)

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Question 54

Discuss briefly three or four examples of technology's impact on services. Include at least one that has led to a reduction in labor costs.

(Essay)

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Question 55

Two types of assembly line production are and .

(Short Answer)

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Question 56

Service design is done using the 4Ts framework of tangibles, tasks, treatment, and time.

(True/False)

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Question 57

Discuss the behavioral aspects of service design. Are they as important, less important, or more important than the non-behavioral aspects?

(Essay)

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Question 58

A professional service such as a law firm requires highly skilled labor, and the managerial focus is to maximize utilization of skilled resources.

(True/False)

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Question 59

Which of the following statements about the 3Ts model of service design is false?

(Multiple Choice)

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Question 60

Showing 41 - 60 of 79

The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by

Computer-aided design and manufacturing systems can enable assembly-type production efficiencies

Which of the following statements is/are true?

Service blueprinting is a process design technique that adds details of the customer-server interaction and provides time estimates for tasks.

Service design is

Which of the following is not a tool for process design?

Service blueprinting is a flowchart done in color.

Compare and contrast product design methods with service design methods.

Why is equipment utilization in process-focused service industries often lower than in comparative process-focused product industries?

The 'House of Quality' identifies consumer priorities, conducts competitor comparisons, relates technical features to customer wants, and develops targets for technical features.

The typical fast food restaurant such as Burger King uses a product-focused process.

Explain briefly one process-design tool and one service-design tool.

Equipment utilization is low in process-focused facilities as compared to product-focused facilities.

Process-oriented designs are inflexible in terms of the variety of tasks/products that can be handled.

Discuss briefly three or four examples of technology's impact on services. Include at least one that has led to a reduction in labor costs.

Two types of assembly line production are and .

Service design is done using the 4Ts framework of tangibles, tasks, treatment, and time.

Discuss the behavioral aspects of service design. Are they as important, less important, or more important than the non-behavioral aspects?

A professional service such as a law firm requires highly skilled labor, and the managerial focus is to maximize utilization of skilled resources.

Which of the following statements about the 3Ts model of service design is false?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Exam 3: Process and Service Design

The service matrix diagonal suggests that most service businesses have a tendency to drift towards the low customization-high speed flow 'service factory' quadrant by

Computer-aided design and manufacturing systems can enable assembly-type production efficiencies

Which of the following statements is/are true?

Service blueprinting is a process design technique that adds details of the customer-server interaction and provides time estimates for tasks.

Service design is

Which of the following is not a tool for process design?

Service blueprinting is a flowchart done in color.

Compare and contrast product design methods with service design methods.

Why is equipment utilization in process-focused service industries often lower than in comparative process-focused product industries?

The 'House of Quality' identifies consumer priorities, conducts competitor comparisons, relates technical features to customer wants, and develops targets for technical features.

The typical fast food restaurant such as Burger King uses a product-focused process.

Explain briefly one process-design tool and one service-design tool.

Equipment utilization is low in process-focused facilities as compared to product-focused facilities.

Process-oriented designs are inflexible in terms of the variety of tasks/products that can be handled.

Discuss briefly three or four examples of technology's impact on services. Include at least one that has led to a reduction in labor costs.

Two types of assembly line production are __________ and __________.

Service design is done using the 4Ts framework of tangibles, tasks, treatment, and time.

Discuss the behavioral aspects of service design. Are they as important, less important, or more important than the non-behavioral aspects?

A professional service such as a law firm requires highly skilled labor, and the managerial focus is to maximize utilization of skilled resources.

Which of the following statements about the 3Ts model of service design is false?

Operations Management and You

Designing Products and Processes

Managing Processes

Forecasting

Capacity Planning

Managing Capacity

Managing Inventory

Managing Quality

Supply Chain Design

Managing Supply Chains

Finding the Right Location

Working With Projects

Filters

Two types of assembly line production are and .