Question 1

Which of the following communication network is decentralized and allows a free flow of information among all group members?

Accepted Answer

A)  circle 
B)  wheel 
C)  chain 
D)  all-channel 
A)  circle 
B)  wheel 
C)  chain 
D)  all-channel D

Question 2

Which of the following is the medium that transmits the message being communicated?

Accepted Answer

A)  sender 
B)  receiver 
C)  channel 
D)  noise 
A)  sender 
B)  receiver 
C)  channel 
D)  noise C

Question 3

Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?

Accepted Answer

A)  circle 
B)  Y-pattern 
C)  chain 
D)  all-channel 
A)  circle 
B)  Y-pattern 
C)  chain 
D)  all-channel B

Question 4

Another term for the all-channel communication network is ______.

Accepted Answer

A)  wheel 
B)  circle 
C)  star 
D)  Y-pattern 
A)  wheel 
B)  circle 
C)  star 
D)  Y-pattern

Question 5

If a nonverbal message contradicts a verbal message, ______.

Accepted Answer

A)  the nonverbal message will carry the meaning 
B)  the verbal message will carry the meaning 
C)  the tone will be all that matters 
D)  the message will need to be repeated 
A)  the nonverbal message will carry the meaning 
B)  the verbal message will carry the meaning 
C)  the tone will be all that matters 
D)  the message will need to be repeated

Question 6

Describe the impact social networking might have on your career.

Accepted Answer

It is estimated that more than 2 billion

Question 7

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.

Accepted Answer

A)  gossip 
B)  lateral communication 
C)  upward communication 
D)  downward communication 
A)  gossip 
B)  lateral communication 
C)  upward communication 
D)  downward communication

Question 8

Frequently checking e-mail has been related to ______.

Accepted Answer

A)  job satisfaction 
B)  performance appraisals 
C)  job performance 
D)  information overload 
A)  job satisfaction 
B)  performance appraisals 
C)  job performance 
D)  information overload

Question 9

Which of the following is the circulation of unofficial information in an organization?

Accepted Answer

A)  grapevine 
B)  rumor mill 
C)  water cooler 
D)  downward communication 
A)  grapevine 
B)  rumor mill 
C)  water cooler 
D)  downward communication

Question 10

Which of the following has become a primary mode for communicating within an organization?

Accepted Answer

A)  faxes 
B)  e-mail 
C)  video chat 
D)  text messages 
A)  faxes 
B)  e-mail 
C)  video chat 
D)  text messages

Question 11

A social media strategist noted that "smart brands use ______ in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them."

Accepted Answer

A)  Blogs 
B)  Twitter 
C)  Facebook 
D)  LinkedIn 
A)  Blogs 
B)  Twitter 
C)  Facebook 
D)  LinkedIn

Question 12

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Accepted Answer

A)  directness 
B)  when to talk 
C)  rushing 
D)  nonverbal 
A)  directness 
B)  when to talk 
C)  rushing 
D)  nonverbal

Question 13

Which of the following initiates the communication process in the Shannon-Weaver model of communication?

Accepted Answer

A)  receiver 
B)  sender 
C)  encoder 
D)  channel 
A)  receiver 
B)  sender 
C)  encoder 
D)  channel

Question 14

Nick consistently uses the Internet for personal reasons during work hours. Which of the following best describes what Nick is doing?

Accepted Answer

A)  cyberslacking 
B)  social loafing 
C)  social networking 
D)  grapevining 
A)  cyberslacking 
B)  social loafing 
C)  social networking 
D)  grapevining

Question 15

Which of the following refers to casual conversations or reports about other people, typically involving details not confirmed as being true?

Accepted Answer

A)  external communication 
B)  communication apprehension 
C)  noise 
D)  gossip 
A)  external communication 
B)  communication apprehension 
C)  noise 
D)  gossip

Question 16

Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______.

Accepted Answer

A)  be an important source of information 
B)  be a good way to hear the organization gossip 
C)  establish more trust with his employees 
D)  encourage stronger social loafing 
A)  be an important source of information 
B)  be a good way to hear the organization gossip 
C)  establish more trust with his employees 
D)  encourage stronger social loafing

Question 17

What are the first few minutes of communication referred to as?

Accepted Answer

A)  meet-n-greet 
B)  breaking the ice 
C)  first impression 
D)  thin slices 
A)  meet-n-greet 
B)  breaking the ice 
C)  first impression 
D)  thin slices

Question 18

In organizations, it is important to recognize that communication often occurs through networks that flow in ______.

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  all directions 
D)  lateral communication 
A)  upward communication 
B)  downward communication 
C)  all directions 
D)  lateral communication

Question 19

Explain the advantages and disadvantages of e-mail as a form of communication.

Accepted Answer

E-mail has become a primary mode for com

Question 20

Noise only exists on the sender's part of the communication process.

Accepted Answer

A) True 
 B)False

Which of the following communication network is decentralized and allows a free flow of information among all group members?

Which of the following is the medium that transmits the message being communicated?

Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?

Another term for the all-channel communication network is ______.

If a nonverbal message contradicts a verbal message, ______.

Describe the impact social networking might have on your career.

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.

Frequently checking e-mail has been related to ______.

Which of the following is the circulation of unofficial information in an organization?

Which of the following has become a primary mode for communicating within an organization?

A social media strategist noted that "smart brands use ______ in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them."

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Which of the following initiates the communication process in the Shannon-Weaver model of communication?

Nick consistently uses the Internet for personal reasons during work hours. Which of the following best describes what Nick is doing?

Which of the following refers to casual conversations or reports about other people, typically involving details not confirmed as being true?

Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______.

What are the first few minutes of communication referred to as?

In organizations, it is important to recognize that communication often occurs through networks that flow in ______.

Explain the advantages and disadvantages of e-mail as a form of communication.

Noise only exists on the sender's part of the communication process.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 12: Organizational Communication

Which of the following communication network is decentralized and allows a free flow of information among all group members?

Which of the following is the medium that transmits the message being communicated?

Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?

Another term for the all-channel communication network is ______.

If a nonverbal message contradicts a verbal message, ______.

Describe the impact social networking might have on your career.

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.

Frequently checking e-mail has been related to ______.

Which of the following is the circulation of unofficial information in an organization?

Which of the following has become a primary mode for communicating within an organization?

A social media strategist noted that "smart brands use ______ in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them."

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Which of the following initiates the communication process in the Shannon-Weaver model of communication?

Nick consistently uses the Internet for personal reasons during work hours. Which of the following best describes what Nick is doing?

Which of the following refers to casual conversations or reports about other people, typically involving details not confirmed as being true?

Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______.

What are the first few minutes of communication referred to as?

In organizations, it is important to recognize that communication often occurs through networks that flow in ______.

Explain the advantages and disadvantages of e-mail as a form of communication.

Noise only exists on the sender's part of the communication process.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters