Question 1

Describe the use of survey feedback in organizations.

Accepted Answer

Survey feedback is one of the most commonly employed OD techniques. Data are collected from employees regarding their attitudes toward work, and their confidentiality is assured. These data are then analyzed and reported back to the organization as group averages. This report becomes a starting point for further OD efforts, which may result in task forces to address the concerns identified in the survey. Most large organizations today conduct attitude surveys of their employees-typically on an annual basis. Participation in surveys should be organization-wide to ensure that the survey results accurately reflect employee attitudes. Surveys are a key tool for understanding important organizational issues.

Question 2

Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.

Accepted Answer

A)  performance stress 
B)  challenge-related stress 
C)  Goal stress 
D)  hindrance-related stress 
A)  performance stress 
B)  challenge-related stress 
C)  Goal stress 
D)  hindrance-related stress B

Question 3

An OD intervention method for employees to get new ideas heard by top management without having to go through hierarchical levels of bureaucracy is ______.

Accepted Answer

A)  process consultation 
B)  team building 
C)  workout 
D)  survey 
A)  process consultation 
B)  team building 
C)  workout 
D)  survey C

Question 4

Describe the forces driving organizational change.

Accepted Answer

There are numerous forces for change in

Question 5

Research on resistance to change dates back to a classic study of participative decision-making. This study shows that OD can impact resistance to change through an intervention that ______.

Accepted Answer

A)  transferred employees to new jobs 
B)  increased employee pay 
C)  increased employee stress 
D)  increased employee participation in the process 
A)  transferred employees to new jobs 
B)  increased employee pay 
C)  increased employee stress 
D)  increased employee participation in the process

Question 6

The step in Lewin's change process that represents movement toward a new desired state is known as ______.

Accepted Answer

A)  changing 
B)  thawing 
C)  unfreezing 
D)  refreezing 
A)  changing 
B)  thawing 
C)  unfreezing 
D)  refreezing

Question 7

Overcoming resistance to change can be helped by ______.

Accepted Answer

A)  transferring employees to new jobs 
B)  increasing employee pay 
C)  increasing education and communication about the change 
D)  implementing changes fairly 
A)  transferring employees to new jobs 
B)  increasing employee pay 
C)  increasing education and communication about the change 
D)  implementing changes fairly

Question 8

The combination of greater psychological job demands and lower job control is the definition of ______.

Accepted Answer

A)  cognitive dissonance 
B)  change uncertainty 
C)  psychological job strain 
D)  organizational stress 
A)  cognitive dissonance 
B)  change uncertainty 
C)  psychological job strain 
D)  organizational stress

Question 9

Workplace diversity can include cultural differences.

Accepted Answer

A) True 
 B)False

Question 10

Proactive changes occur in response to some threat or opportunity.

Accepted Answer

A) True 
 B)False

Question 11

Rashad wants to implement team-based work in his organization that has always done things individually. In this example, the changing step might look like which of the following statements:

Accepted Answer

A)  Discuss the needs for the change. 
B)  Show a new organizational chart to employees, showing that teams are the new way that work will be organized. 
C)  Challenge assumptions regarding working alone and getting rewarded for individual effort. 
D)  Offering team rewards and reinforcing the new way work is organized. 
A)  Discuss the needs for the change. 
B)  Show a new organizational chart to employees, showing that teams are the new way that work will be organized. 
C)  Challenge assumptions regarding working alone and getting rewarded for individual effort. 
D)  Offering team rewards and reinforcing the new way work is organized.

Question 12

One force driving change in organizations is ______.

Accepted Answer

A)  agility 
B)  transformational leadership 
C)  flexibility 
D)  diversity 
A)  agility 
B)  transformational leadership 
C)  flexibility 
D)  diversity

Question 13

Compare and contrast the four subsystems for organizational change.

Accepted Answer

Planned organizational change involves f

Question 14

The nervous and hormonal systems of an individual, when activated, produce adrenaline, and this may result in an elevated heart rate, perspiration, and tightening of the muscles. This is known as ______.

Accepted Answer

A)  fight-or-flight response 
B)  stress response 
C)  psychological job strain 
D)  job burnout 
A)  fight-or-flight response 
B)  stress response 
C)  psychological job strain 
D)  job burnout

Question 15

Myranda wants to implement team-based work in her organization that has always done things individually. In this example, the refreezing step might look like which of the following statements:

Accepted Answer

A)  Discuss the needs for the change. 
B)  Show a new organizational chart to employees, showing that teams are the new way that work will be organized. 
C)  Challenge assumptions regarding working alone and getting rewarded for individual effort. 
D)  Offering team rewards and reinforcing the new way work is organized. 
A)  Discuss the needs for the change. 
B)  Show a new organizational chart to employees, showing that teams are the new way that work will be organized. 
C)  Challenge assumptions regarding working alone and getting rewarded for individual effort. 
D)  Offering team rewards and reinforcing the new way work is organized.

Question 16

The organizational subsystem that provides the coordination and control necessary for organized activity, such as formal structures and reward systems, is known as ______.

Accepted Answer

A)  social factors 
B)  formal organization 
C)  physical setting 
D)  technology 
A)  social factors 
B)  formal organization 
C)  physical setting 
D)  technology

Question 17

Reconciling conflicts between work and family roles is known as ______.

Accepted Answer

A)  role conflict 
B)  role imbalance 
C)  work-life balance 
D)  crossover stress effect 
A)  role conflict 
B)  role imbalance 
C)  work-life balance 
D)  crossover stress effect

Question 18

Which of the following is the first step in Kotter's eight-step model for leading change?

Accepted Answer

A)  Establish a sense of urgency. 
B)  Form a powerful coalition. 
C)  Create a vision for change. 
D)  Empower action. 
A)  Establish a sense of urgency. 
B)  Form a powerful coalition. 
C)  Create a vision for change. 
D)  Empower action.

Question 19

The organizational subsystem that involves how raw materials and inputs transform into outputs, such as work flow design and job design is known as ______.

Accepted Answer

A)  social factors 
B)  formal organization 
C)  physical setting 
D)  technology 
A)  social factors 
B)  formal organization 
C)  physical setting 
D)  technology

Question 20

The OD intervention method shown to be one of the most effective regarding attitudes and satisfaction is ______.

Accepted Answer

A)  team building 
B)  process consultation 
C)  workout 
D)  survey 
A)  team building 
B)  process consultation 
C)  workout 
D)  survey

Describe the use of survey feedback in organizations.

Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.

An OD intervention method for employees to get new ideas heard by top management without having to go through hierarchical levels of bureaucracy is ______.

Describe the forces driving organizational change.

Research on resistance to change dates back to a classic study of participative decision-making. This study shows that OD can impact resistance to change through an intervention that ______.

The step in Lewin's change process that represents movement toward a new desired state is known as ______.

Overcoming resistance to change can be helped by ______.

The combination of greater psychological job demands and lower job control is the definition of ______.

Workplace diversity can include cultural differences.

Proactive changes occur in response to some threat or opportunity.

Rashad wants to implement team-based work in his organization that has always done things individually. In this example, the changing step might look like which of the following statements:

One force driving change in organizations is ______.

Compare and contrast the four subsystems for organizational change.

The nervous and hormonal systems of an individual, when activated, produce adrenaline, and this may result in an elevated heart rate, perspiration, and tightening of the muscles. This is known as ______.

Myranda wants to implement team-based work in her organization that has always done things individually. In this example, the refreezing step might look like which of the following statements:

The organizational subsystem that provides the coordination and control necessary for organized activity, such as formal structures and reward systems, is known as ______.

Reconciling conflicts between work and family roles is known as ______.

Which of the following is the first step in Kotter's eight-step model for leading change?

The organizational subsystem that involves how raw materials and inputs transform into outputs, such as work flow design and job design is known as ______.

The OD intervention method shown to be one of the most effective regarding attitudes and satisfaction is ______.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Filters

Exam 15: Leading Change and Stress Management

Describe the use of survey feedback in organizations.

Brandi has just been given a new project to work on that will require a lot of overtime but is directly related to her MBA research thesis. Brandi is experiencing ______.

An OD intervention method for employees to get new ideas heard by top management without having to go through hierarchical levels of bureaucracy is ______.

Describe the forces driving organizational change.

Research on resistance to change dates back to a classic study of participative decision-making. This study shows that OD can impact resistance to change through an intervention that ______.

The step in Lewin's change process that represents movement toward a new desired state is known as ______.

Overcoming resistance to change can be helped by ______.

The combination of greater psychological job demands and lower job control is the definition of ______.

Workplace diversity can include cultural differences.

Proactive changes occur in response to some threat or opportunity.

Rashad wants to implement team-based work in his organization that has always done things individually. In this example, the changing step might look like which of the following statements:

One force driving change in organizations is ______.

Compare and contrast the four subsystems for organizational change.

The nervous and hormonal systems of an individual, when activated, produce adrenaline, and this may result in an elevated heart rate, perspiration, and tightening of the muscles. This is known as ______.

Myranda wants to implement team-based work in her organization that has always done things individually. In this example, the refreezing step might look like which of the following statements:

The organizational subsystem that provides the coordination and control necessary for organized activity, such as formal structures and reward systems, is known as ______.

Reconciling conflicts between work and family roles is known as ______.

Which of the following is the first step in Kotter's eight-step model for leading change?

The organizational subsystem that involves how raw materials and inputs transform into outputs, such as work flow design and job design is known as ______.

The OD intervention method shown to be one of the most effective regarding attitudes and satisfaction is ______.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Filters