Question 1

According to research on expatriates, the top quality for resolving cross-cultural conflict was being compassionate and understanding.

Accepted Answer

A) True 
 B)False  TRUE

Question 2

Describe how team conflict affects team performance.

Accepted Answer

Conflict within teams produces stress and arguments that distract the team from working on the task and thus harms performance. All types of conflict (task, relationship, and process) are detrimental to member satisfaction. However, moderate levels of task conflict actually improve team performance because this stimulates information exchange among team members. Task conflict and differences in opinion may improve decision quality by forcing members to see other viewpoints and think creatively. Effective teamwork results in higher performance when conflict exists.

Question 3

Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?

Accepted Answer

A)  jury 
B)  peer review 
C)  ombudsmen 
D)  sounding board 
A)  jury 
B)  peer review 
C)  ombudsmen 
D)  sounding board B

Question 4

Which of the following is the process of raising differences in opinions regardless of the preferred course of action of the decision makers?

Accepted Answer

A)  planned conflict 
B)  task conflict 
C)  process conflict 
D)  relationship conflict 
A)  planned conflict 
B)  task conflict 
C)  process conflict 
D)  relationship conflict

Question 5

Which conflict resolution style is considered the best?

Accepted Answer

A)  avoiding 
B)  compromising 
C)  dominating 
D)  It depends on the situation. 
A)  avoiding 
B)  compromising 
C)  dominating 
D)  It depends on the situation.

Question 6

All of the following are true of workplace violence except ______.

Accepted Answer

A)  It is difficult to profile the type of employee who may commit workplace violence. 
B)  Most workplace violence occurs from disgruntled employees. 
C)  It is important that leaders recognize it early. 
D)  It is important that referrals are made to get employees the help they need. 
A)  It is difficult to profile the type of employee who may commit workplace violence. 
B)  Most workplace violence occurs from disgruntled employees. 
C)  It is important that leaders recognize it early. 
D)  It is important that referrals are made to get employees the help they need.

Question 7

Which of the following source of conflict occurs when a person, because of low self-esteem, insecurity, or other factors in his or her personal life, sometimes feels attacked by perceived criticism?

Accepted Answer

A)  differences in perception and values 
B)  competition for scarce resources 
C)  sensitivity/hurt 
D)  misunderstanding 
A)  differences in perception and values 
B)  competition for scarce resources 
C)  sensitivity/hurt 
D)  misunderstanding

Question 8

Describe some causes of conflict in organizations.

Accepted Answer

Substantive conflict: This occurs becaus

Question 9

Conflict is a(n) ______.

Accepted Answer

A)  behavior 
B)  perception 
C)  attitude 
D)  mood 
A)  behavior 
B)  perception 
C)  attitude 
D)  mood

Question 10

Benjamin is learning about how leaders should deal with conflict in the workplace. He should know that all of the following are true regarding leaders and conflict resolution except ______.

Accepted Answer

A)  Leaders need to take an active role in resolving workplace conflicts before they escalate. 
B)  Leaders should be able to adapt to situations and adjust their conflict resolution style as needed. 
C)  Leaders should generally let employees deal with their own conflict issues. 
D)  Leaders should know what their tendencies are toward avoiding conflict. 
A)  Leaders need to take an active role in resolving workplace conflicts before they escalate. 
B)  Leaders should be able to adapt to situations and adjust their conflict resolution style as needed. 
C)  Leaders should generally let employees deal with their own conflict issues. 
D)  Leaders should know what their tendencies are toward avoiding conflict.

Question 11

Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______.

Accepted Answer

A)  arbitrator 
B)  facilitator 
C)  conciliator 
D)  mediator 
A)  arbitrator 
B)  facilitator 
C)  conciliator 
D)  mediator

Question 12

Conflict in an organization is always bad.

Accepted Answer

A) True 
 B)False

Question 13

The strength of the compromising conflict-handling style is ______.

Accepted Answer

A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise. 
A)  It should provide a mutually benefits (win-win) solution and result in the conflict being resolved for the long term. 
B)  It might be the best approach if the person is not sure they are right about a preferred course of action or it is politically best because the matter is so important to the other party. 
C)  It is quick and relatively easy. 
D)  Everyone gets something in a compromise.

Question 14

All of the following are examples of workplace violence given in the text except ______.

Accepted Answer

A)  robberies and other crimes 
B)  actions by dissatisfied clients or customers 
C)  acts perpetrated by disgruntled coworkers or coworkers who have been fired 
D)  accidents and errors 
A)  robberies and other crimes 
B)  actions by dissatisfied clients or customers 
C)  acts perpetrated by disgruntled coworkers or coworkers who have been fired 
D)  accidents and errors

Question 15

Disagreement over facts need not last long, as they are verifiable.

Accepted Answer

A) True 
 B)False

Question 16

Jara has an obliging conflict-handling style. All of the following are true of her style except ______.

Accepted Answer

A)  She has a low concern for herself but a high concern for others. 
B)  She should consider requesting a reciprocated exchange in the future after she gives in. 
C)  If it becomes a pattern, she may become resentful over time. 
D)  Problems generally take a long time to solve. 
A)  She has a low concern for herself but a high concern for others. 
B)  She should consider requesting a reciprocated exchange in the future after she gives in. 
C)  If it becomes a pattern, she may become resentful over time. 
D)  Problems generally take a long time to solve.

Question 17

Of the following nationalities, which one used emotional appeals to persuade others and made more concessions during the bargaining process?

Accepted Answer

A)  North American 
B)  Russian 
C)  Arab 
D)  Chinese 
A)  North American 
B)  Russian 
C)  Arab 
D)  Chinese

Question 18

Coleman and Clark are in conflict over a disagreement over facts. Which of the following is a good solution for this type of conflict?

Accepted Answer

A)  try perspective taking 
B)  have a neutral third party or expert arbitrate this dispute 
C)  ask this question--"What else could this mean?"--before assuming a negative intent of the other person 
D)  adopt the belief that negative behaviors may have a positive intention 
A)  try perspective taking 
B)  have a neutral third party or expert arbitrate this dispute 
C)  ask this question--"What else could this mean?"--before assuming a negative intent of the other person 
D)  adopt the belief that negative behaviors may have a positive intention

Question 19

All of the following are true regarding conflict in teams except ______.

Accepted Answer

A)  Stimulating information exchange among team members is a benefit of moderate levels of task conflict. 
B)  Differences in opinion may improve decision quality. 
C)  Moderate task conflict hinders creativity in a team. 
D)  Task conflict helps force members to see other viewpoints. 
A)  Stimulating information exchange among team members is a benefit of moderate levels of task conflict. 
B)  Differences in opinion may improve decision quality. 
C)  Moderate task conflict hinders creativity in a team. 
D)  Task conflict helps force members to see other viewpoints.

Question 20

Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?

Accepted Answer

A)  ombudsing 
B)  conciliation 
C)  peer review 
D)  alternative dispute resolution 
A)  ombudsing 
B)  conciliation 
C)  peer review 
D)  alternative dispute resolution

According to research on expatriates, the top quality for resolving cross-cultural conflict was being compassionate and understanding.

Describe how team conflict affects team performance.

Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?

Which of the following is the process of raising differences in opinions regardless of the preferred course of action of the decision makers?

Which conflict resolution style is considered the best?

All of the following are true of workplace violence except ______.

Which of the following source of conflict occurs when a person, because of low self-esteem, insecurity, or other factors in his or her personal life, sometimes feels attacked by perceived criticism?

Describe some causes of conflict in organizations.

Conflict is a(n) ______.

Benjamin is learning about how leaders should deal with conflict in the workplace. He should know that all of the following are true regarding leaders and conflict resolution except ______.

Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______.

Conflict in an organization is always bad.

The strength of the compromising conflict-handling style is ______.

All of the following are examples of workplace violence given in the text except ______.

Disagreement over facts need not last long, as they are verifiable.

Jara has an obliging conflict-handling style. All of the following are true of her style except ______.

Of the following nationalities, which one used emotional appeals to persuade others and made more concessions during the bargaining process?

Coleman and Clark are in conflict over a disagreement over facts. Which of the following is a good solution for this type of conflict?

All of the following are true regarding conflict in teams except ______.

Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 11: Managing Conflict and Negotiation

According to research on expatriates, the top quality for resolving cross-cultural conflict was being compassionate and understanding.

Describe how team conflict affects team performance.

Which of the following is defined as a panel of a grievant's peers that hears the concern and attempts to resolve it?

Which of the following is the process of raising differences in opinions regardless of the preferred course of action of the decision makers?

Which conflict resolution style is considered the best?

All of the following are true of workplace violence except ______.

Which of the following source of conflict occurs when a person, because of low self-esteem, insecurity, or other factors in his or her personal life, sometimes feels attacked by perceived criticism?

Describe some causes of conflict in organizations.

Conflict is a(n) ______.

Benjamin is learning about how leaders should deal with conflict in the workplace. He should know that all of the following are true regarding leaders and conflict resolution except ______.

Jerry is a person who is formally trained to help parties who are in conflict reach an acceptable solution. He does not actually make the decision, but he is a third-party neutral person. Jerry can best be called a(n) ______.

Conflict in an organization is always bad.

The strength of the compromising conflict-handling style is ______.

All of the following are examples of workplace violence given in the text except ______.

Disagreement over facts need not last long, as they are verifiable.

Jara has an obliging conflict-handling style. All of the following are true of her style except ______.

Of the following nationalities, which one used emotional appeals to persuade others and made more concessions during the bargaining process?

Coleman and Clark are in conflict over a disagreement over facts. Which of the following is a good solution for this type of conflict?

All of the following are true regarding conflict in teams except ______.

Which of the following is defined as methods to resolve conflict that both parties agree to without involving litigation?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters