Question 1

Setting the overall direction of an organization is the responsibility of

Accepted Answer

A)  top managers. 
B)  middle managers. 
C)  first-line managers. 
D)  task forces. 
A)  top managers. 
B)  middle managers. 
C)  first-line managers. 
D)  task forces.

Question 2

____________ involves getting others to perform tasks necessary to achieve the organization's goals.

Accepted Answer

A)  Organizing 
B)  Controlling 
C)  Leading 
D)  Attenuation 
A)  Organizing 
B)  Controlling 
C)  Leading 
D)  Attenuation

Question 3

Duane Kirkland monitors information and uses it to identify symptoms, underlying problems, and alternative solutions. What competency is Kirkland demonstrating?

Accepted Answer

A)  communication 
B)  planning and administration 
C)  teamwork 
D)  strategic action 
A)  communication 
B)  planning and administration 
C)  teamwork 
D)  strategic action

Question 4

Typical job titles of middle managers include all of the following except:

Accepted Answer

A)  department head 
B)  sales manager 
C)  director of finance 
D)  All of the above are considered job titles for middle managers. 
A)  department head 
B)  sales manager 
C)  director of finance 
D)  All of the above are considered job titles for middle managers.

Question 5

Openness and sensitivity involve recognizing that culture makes a difference in how people think and act.

Accepted Answer

A) True 
 B)False

Question 6

American Express' decision to grow their customer base, and establish global partners is an example of which managerial function?

Accepted Answer

A)  organizing 
B)  planning 
C)  directing 
D)  controlling 
A)  organizing 
B)  planning 
C)  directing 
D)  controlling

Question 7

Understanding the organization's overall mission and ensuring that employees' actions are in alignment defines the __________ competency.

Accepted Answer

A)  strategic action 
B)  multicultural 
C)  teamwork 
D)  self-management 
A)  strategic action 
B)  multicultural 
C)  teamwork 
D)  self-management

Question 8

Sam Shichijo is attempting to establish target dates for his division. Further, he has been involved in developing evaluation criteria for the performance of his employees and supervisors. He is a little overwhelmed with deciding which projects should be given money, personnel, and materials. Shichijo would most likely be classified as a ___________ manager.

Accepted Answer

A)  first-line 
B)  hands-on 
C)  strategic 
D)  middle 
A)  first-line 
B)  hands-on 
C)  strategic 
D)  middle

Question 9

Kim Evans, a manager, understands the nature of national, ethnic, and cultural differences represented on the task force she organized. Evans is demonstrating the _______________ competency.

Accepted Answer

A)  multicultural 
B)  self-management 
C)  communication 
D)  planning and administration 
A)  multicultural 
B)  self-management 
C)  communication 
D)  planning and administration

Question 10

Oracle's goal in revising their compensation system was to:

Accepted Answer

A)  reward individual contributions. 
B)  make it more customer oriented. 
C)  create competition among their sales people. 
D)  increase commitment to the organization. 
A)  reward individual contributions. 
B)  make it more customer oriented. 
C)  create competition among their sales people. 
D)  increase commitment to the organization.

Question 11

The culture at Whole Foods Market is based on __________.

Accepted Answer

A)  knowledge workers 
B)  communication competency 
C)  decentralized teamwork 
D)  time management 
A)  knowledge workers 
B)  communication competency 
C)  decentralized teamwork 
D)  time management

Question 12

Most employees contribute to organizations through group work rather than just through individual contributions.

Accepted Answer

A) True 
 B)False

Question 13

Of the six managerial competencies, communication is the most fundamental.

Accepted Answer

A) True 
 B)False

Question 14

Kerry Smith has just moved into a top-level managerial role with Pepsi products. Which of the following is not part of the planning process Smith will be engaged in?

Accepted Answer

A)  establishing directions for the organization 
B)  identifying the organization's resources to achieve organizational goals 
C)  committing the organization's resources to achieve organizational goals 
D)  structuring relationships among employees that will enable them to carry out management's plans and meet specific goals 
A)  establishing directions for the organization 
B)  identifying the organization's resources to achieve organizational goals 
C)  committing the organization's resources to achieve organizational goals 
D)  structuring relationships among employees that will enable them to carry out management's plans and meet specific goals

Question 15

The __________ competency involves personal integrity, resilience, and development.

Accepted Answer

A)  teamwork 
B)  planning and administration 
C)  self-management 
D)  leadership 
A)  teamwork 
B)  planning and administration 
C)  self-management 
D)  leadership

Question 16

Managers can better coordinate human, material, and information resources by:

Accepted Answer

A)  organizing effectively. 
B)  delegating issues. 
C)  leading team members. 
D)  focusing on issues. 
A)  organizing effectively. 
B)  delegating issues. 
C)  leading team members. 
D)  focusing on issues.

Question 17

Top managers spend most of their day (over 75 percent) planning and leading. They spend most of their leading time _________.

Accepted Answer

A)  meeting with first-level managers 
B)  directly involved with employee tasks 
C)  working with key people outside their own organization 
D)  controlling middle management decisions 
A)  meeting with first-level managers 
B)  directly involved with employee tasks 
C)  working with key people outside their own organization 
D)  controlling middle management decisions

Question 18

What are some of the ways that the Container Store applies the communication competency to getting the best out of its employees?

Accepted Answer

The Container Store starts with 235 hour

Question 19

Multicultural competency requires __________.

Accepted Answer

A)  cultural openness 
B)  a reasonable amount of travel 
C)  classes or instruction 
D)  all of the above 
A)  cultural openness 
B)  a reasonable amount of travel 
C)  classes or instruction 
D)  all of the above

Question 20

A manager brings conflict and dissent into the open and uses it to enhance the quality of decision, while at the same time facilitating cooperative behavior and keeping the department moving toward its goals. What competency is the manager demonstrating?

Accepted Answer

A)  communication 
B)  planning and administration 
C)  strategic action 
D)  teamwork 
A)  communication 
B)  planning and administration 
C)  strategic action 
D)  teamwork

Setting the overall direction of an organization is the responsibility of

____________ involves getting others to perform tasks necessary to achieve the organization's goals.

Duane Kirkland monitors information and uses it to identify symptoms, underlying problems, and alternative solutions. What competency is Kirkland demonstrating?

Typical job titles of middle managers include all of the following except:

Openness and sensitivity involve recognizing that culture makes a difference in how people think and act.

American Express' decision to grow their customer base, and establish global partners is an example of which managerial function?

Understanding the organization's overall mission and ensuring that employees' actions are in alignment defines the __________ competency.

Kim Evans, a manager, understands the nature of national, ethnic, and cultural differences represented on the task force she organized. Evans is demonstrating the _______________ competency.

Oracle's goal in revising their compensation system was to:

The culture at Whole Foods Market is based on __________.

Most employees contribute to organizations through group work rather than just through individual contributions.

Of the six managerial competencies, communication is the most fundamental.

Kerry Smith has just moved into a top-level managerial role with Pepsi products. Which of the following is not part of the planning process Smith will be engaged in?

The __________ competency involves personal integrity, resilience, and development.

Managers can better coordinate human, material, and information resources by:

Top managers spend most of their day (over 75 percent) planning and leading. They spend most of their leading time _________.

What are some of the ways that the Container Store applies the communication competency to getting the best out of its employees?

Multicultural competency requires __________.

A manager brings conflict and dissent into the open and uses it to enhance the quality of decision, while at the same time facilitating cooperative behavior and keeping the department moving toward its goals. What competency is the manager demonstrating?

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters

Exam 1: Developing Managerial Competencies

Setting the overall direction of an organization is the responsibility of

____________ involves getting others to perform tasks necessary to achieve the organization's goals.

Duane Kirkland monitors information and uses it to identify symptoms, underlying problems, and alternative solutions. What competency is Kirkland demonstrating?

Typical job titles of middle managers include all of the following except:

Openness and sensitivity involve recognizing that culture makes a difference in how people think and act.

American Express' decision to grow their customer base, and establish global partners is an example of which managerial function?

Understanding the organization's overall mission and ensuring that employees' actions are in alignment defines the __________ competency.

Kim Evans, a manager, understands the nature of national, ethnic, and cultural differences represented on the task force she organized. Evans is demonstrating the _______________ competency.

Oracle's goal in revising their compensation system was to:

The culture at Whole Foods Market is based on __________.

Most employees contribute to organizations through group work rather than just through individual contributions.

Of the six managerial competencies, communication is the most fundamental.

Kerry Smith has just moved into a top-level managerial role with Pepsi products. Which of the following is not part of the planning process Smith will be engaged in?

The __________ competency involves personal integrity, resilience, and development.

Managers can better coordinate human, material, and information resources by:

Top managers spend most of their day (over 75 percent) planning and leading. They spend most of their leading time _________.

What are some of the ways that the Container Store applies the communication competency to getting the best out of its employees?

Multicultural competency requires __________.

A manager brings conflict and dissent into the open and uses it to enhance the quality of decision, while at the same time facilitating cooperative behavior and keeping the department moving toward its goals. What competency is the manager demonstrating?

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters